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September 2021 by Google user
Poor service poor work ethics seems to be like this at all branches here in eagalepass tx or they are just to comfortable with their jobs they careless for the banks costermers owners and or investors of ibc banks should take a closer look at all branches in eagalepass
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September 2021 by Jaquelin Rueda
(Translated by Google) Super slow service, they lack a lot of staff, and the one they have is very slow.(Original)Súper lento el servicio, les falta mucho personal, y el que tienen es muy lento.
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July 2021 by Gary garza
Poor service poor work ethics seems to be like this at all branches here in eagalepass tx or they are just to comfortable with their jobs they careless for the banks costermers owners and or investors of ibc banks should take a closer look at all branches in eagalepass
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May 2019 by Juan S.
Horrible customer service experience. Tellers were huddled gossiping when I walked in. I was not greeted with the proper greeting of the day. I walked up and explained my situation and they turned me to a CSR on a desk. I handed her my ID and information packet and she kept asking the same question and was condescending. She was rude when I asked to get a card printed and stated their machine was down and told me to go to H-E-B. I told her that was the same excuse my local branch gave me and she didn't even make eye contact and just said " Is there anything else I can help you with" wit's a snobbish look on her face. I walked out! Ridiculous. And I'm trying to switch to IBC but it seems like I rather choose another bank.
