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February 2024 by LLUIS
01/28/24. Excellent attention from Ms. He gave me a BROAD explanation about the plans, scope and limitations thereof. I would return if I required another service or contract.
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May 2023 by Fernando Saldana Jr
I had to dig for clarity in regards to the information I was seeking. Customer service could use a little more initiative when it comes to helping out someone. Having the technology before them - not sure how hard it is to breakdown the information in a way the customer could understand. Perhaps the employee was inexperienced, but what I can recommend, is to not be afraid to talk and give information to the person who pays for the account. If they are there in person, that is because they need further clarity.
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November 2022 by Adi Mata
Asked them to help me to replace my broken phone and they said they didn't do that....minnesota tmobile stores always helped me with anything and everything. Eagle pass has the worst customer service.
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September 2022 by Hector ROdriguez
Hi do you have a promotion of iPhone 13 normal
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September 2022 by Carlos Villarreal
The staff here needs to do better. Management really needs to get training done with staff. Just an unpleasant experience.
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August 2022 by Miguel Angel Huerta Silva
Good service. Long wait.
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July 2022 by Will Hustle
Trash service at both stores. Mgr @ Bibb location refused to give me a good reason or an explanation on why sprint customers can’t upgrade. Then refused to give me her name. A mgr GTFOH. They’re “sprint system been down” and they blame the owner of the store for being cheap and not upgrading. Love how both stores blame each other. Trashhhhhhhhhhh
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December 2021 by Steve Rodriguez
walk In an came out with 2 new iPhones an free airpods
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October 2021 by Juan Perez Jr.
Very bad service from employee named Mariela doesn’t really help out with phones or anything !! Smhhhh
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June 2021 by carlos tobias
Friendly helpful staff. Representatives on every station
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May 2021 by Felipe Classic Jr
They were very helpful the one girl helped me get a new cool looking phone and I'm loving it
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April 2021 by Zaida Bainet
Horrible customer service, extremely unprofessional..Mr. Afalla,,,, ,Thank you so much for taking the time to contact me. Your excellent customer service definitely surpassed my expectations. A great team is a reflection of its leadership, I hope they are able to learn from you :)
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February 2021 by Kissa Pearl
All I can say is wow! The customer service from all of the employees today Friday January 29th was above and beyond. They were such a blessing and made a hard day so much better for me. I am so glad Sprint has merged with Tmobile. God Bless You
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November 2020 by Zaida heredia
Horrible customer service, extremely unprofessional..Mr. Afalla,,,, ,Thank you so much for taking the time to contact me. Your excellent customer service definitely surpassed my expectations. A great team is a reflection of its leadership, I hope they are able to learn from you :)
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October 2020 by Mary Sanchez
A TOTALLY wonderful place and personnel. Great service and products. Love my T-Mobile.
