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February 2024 by Isaac Cantu
Took my boots for repair they did an awesome job also awesome customer service.
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January 2024 by Ricardo Hernandez
During a phone call about their service, I was rudely told they had to hang up cuz other customers could be calling in...TERRIBLE SERVICE !!! It took almost a month to replace the rubber base under the heel of a shoe!! Even then, when I was scheduled to pick it up, it wasn't READY and I had to wait another 30 minutes for them to work on it right then and there!!! NEVER AGAIN!!?
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December 2023 by Susan FG
Wow, super fast service, great work, and low prices, thank you!!!❤️
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November 2023 by Cruz Bazan
Worst job I’ve ever had done to boots don’t recommend this place to anyone it took them 4 weeks to replace a heel and they didn’t even clean boots 120$ and now I can’t tell if boot is right or left
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October 2023 by Carlos
Absolute debacle! Instead of being able to get my package, I find out they returned it back to the sender. Worst experience I've ever had to deal with. This place should definitely not be a UPS access point. If you get notified your package has been sent here, request to have it sent somewhere else if you can!
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July 2023 by Heidy C.
I do not recommend this shoe repair place. I was told my shoe would be ready in 3 weeks, I waited the 3 weeks & when I arrived to pickup it had not been worked on. I was asked to wait 15 minutes for the repair. If it takes 15 minutes to repair, why weren't they worked on in the scheduled time of 3weeks I was told? Also my shoes were separated & had to wait for them to find in the rubbish the pair. My shoes were returned with stains. I decided to not wait the 15 minutes and took my shoes for repair elsewhere.
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June 2023 by rosmy jomon
We missed a UPS delivery this week. So I track the pack and the pick up option shows Alex`s boot shoe and luggage, edinburg. When I went to ask about the package today afternoon, the employee told he does know anything about the package. the staff was very rude and doesn`t even look for the package and told me to get out of his store.
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February 2023 by Ivan Velez
Dropped of my Redwings for a complete resole. Although they didnt have my preferred sole in stock, they still turned out great. Great quality work and craft. Will definitely come back.
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September 2022 by Alexis Garcia
Excellent service and prices. I’ve been coming here for years and now I even drive down from San Antonio just to have my shoes serviced by Alex! ???
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August 2022 by Irene Cano
Took daughters heels to get fixed for a strap that busted and replaced the heel taps. Thank you for your awesome work
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July 2022 by Yvette Guerra
The son of the owner spoke to me in a rude manner. They charged 20 to stitch a dog collar and misplaced it, so I had to wait over a week to get it back. I took a sneaker that needed gluing and he was charging $ 25 base including other charges.The premise of business is to establish a customer base not to be offended by simple inquiry. I believe I am going to notify the better business agency.
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April 2022 by Alexis Malcolm
I needed a new little wheel for my luggage , and to put two little pieces of plastic to cover a pair of screws … the pieces got lost in the plane whileThe airline people Where handling it, he was very honest told me he didn’t had the pieces nor the wheels and that it would cost me more to repair it than buying a new luggage. ??♀️ anyways I like my luggage a lot so I will try another place.
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November 2021 by Rene Peralez
I'm only giving it 4 stars because I haven't gone to pickup my boots that I left a few days ago.
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November 2021 by Rosendo Vargas
Good work
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November 2021 by Frank Castillo Jr.
They looked busy, I asked the attendant if they had time to shine 2 pairs of boots today, he asked the owner he said Yes so they did and I was happy with the work they did
