Went to make a deposit through the branch line, and they deposited my money into another account and gave me a wrong card. Went inside asking for my card and they had already shredded it. Unbelievable...
Avoid this bank at all costs. They’re not friendly at all. They don’t acknowledge you AT ALL. Waited an hour in line just to make a deposit. Customer service is horrible. Nothing good about this bank/location. Take your service and time somewhere else.
There are two individuals working the drive-thru and lobby. One young lady is handling two lanes of the drive-thru and one young lady is handling the customers in the lobby. Both lines moved extremely slow. I do not blame the young ladies...BBVA management needs to be better prepared.