-
November 2023 by Theodore Rinehart
I have been going to Bert Ogden GMC for years now and honestly I am very happy with all the service and employees! I have tried other dealers but Bert Ogden GMC has been the most reliable , honest and friendly place to deal with! I have gotten to know a lot of their team members throughout the years and they are like friends to me and my wife now! Thanks Bert Ogden & all the team members who treat us like family every time we walk through the door and all the hospitality you give us!
-
November 2023 by Myriam Pecina
We were treated and helped really good, definitely would recommend this dealership. Salesman was excellent and gave us what we wanted.very satisfied with our purchase.
-
October 2023 by vanessa leal
My husband and I went to trade in our 2022 ford bronco (which was in excellent condition)on October 13 . We were looking into purchasing a 2019 Chevy Silverado 4x4 rst beautiful truck. We were so happy and excited when we closed the deal. Moving on 8 days later the trucks transmission started to shake BAD!! It would shutter when it would shift gears. So obviously we decided to take it in to see if they would fix the transmission or maybe get a new truck. My husband waited from 10am to almost 2pm with my father in law (he is handicapped has trouble walking)waiting for him in the parking lot of course with the ac on . First thing this lady in sales comes to ask him if he needed help and he started to explain what was happening she had the audacity to ask ok what do you want me to do about it then proceeded to send him to the auto service department. Also waiting for Gilbert Lopez and Alexis Ruiz which are some of the managers. He spoke to Jacob (really nice guy) he broke everything down as far as what needed to be done in order to fix the truck. But since it has warranty we wanted a new transmission . But they said he would have to follow a protocol and do a flush on the transmission. He didn't feel comfortable with them doing that because he didn't want the transmission to give up on us in the future so they decided to get us another truck which was also beautiful but since we had recently gotten the truck it was gonna be like if we were trading in our vehicle and not only that they wanted to give us way less than what was valued because they said BECAUSE OF THE PROBLEM IT WAS HAVING ON THE TRANSMISSION!!!! Of course my husband was very upset and told them that that's the way they sold him the truck why was it his fault. 3 hours later still waiting for Gilbert Lopez and Alexis Ruiz so that he could talk to them but they didn't have the decency to even address him so they sent a sales manager Javier Pacheco and salesman Robert Bautista. I want to thank robert for going beyond trying to help us by getting the best deal possible . These managers were using him as a middle man instead of them showing their faces . Moving on after we dropped of my father in law at 5pm we go back to the dealership there we decided to not take the truck we didn't want it anymore how in the heck is it fair for us paying so much money and its not working we thought we had 30 days with the bank or with the dealership to cancel the deal And along comes finance manager EDDIE RINCÓN who said he was one of the managers at Bert Ogden ok finally we thought someone who would help us but do looks deceive never have we ever felt so humiliated. We were outside in the parking lot with people looking at other cars and what not .He started by asking what was the problem so again my husband started explaining everything so man did that take a turn. He asked why do you come to a dealership so my husband told him to buy a reliable vehicle and he said no sir no vehicle is reliable and you come to the dealership to buy warranty and to have the comfort that if something messes up we will fix it . He was going back and forth with my husband about the transmission and that he said it was still under warranty and that they need to do multiple flush's on the transmission so again my husband tells him no sir I don't want for you all just to do that I want you all to change the whole transmission and proceeds by saying Sir just because you ask for us to change it doesn't mean that we are gonna do it . Obviously my husband felt bad and felt like if he was the one at fault . This man was so impatient that he started to raise his voice and yelled you know what sir I'm not gonna help you take your truck out of the lot or I'm gonna have to call Edinburg pd and your going to be stuck with the impound bill and your gonna have a repo on your credit!! (I am not exaggerating) so of course we asked him why was he talking to us like that and he should be talking like that to the other employees he had been waiting on since the morni
-
October 2023 by Cynthia Torres
Carlos went above and beyond with assisting with our purchase. He was very knowledgeable in the vehicle we were interested in , he answered all our questions and made us feel like family. The process was very simple and fast and he delivered our vehicle to our doorstep in Austin Texas. I’ve purchased with this dealership before and I love the way they work.
-
October 2023 by Orlando Ramirez
Had a great buying experience with Bert Ogden GMC in Edinburg,TX. Roberto Ortiz was a great salesman and had a lot of knowledge, experience and patience. He took the time to talk me through all the features my new vehicle offered and helped me set them up. I’ll definitely recommend Bert Ogden GMC for anyone that needs a vehicle Ask for Roberto Ortiz as your salesman. He’ll take care of you.
-
October 2023 by Ralph Garza
I had a great sales associate, who was extremely patient with me. We found the right vehicle and I am very happy. This is the second high end vehicle I purchase in a sith month period. Carlos Salazar did a great job on both of my purchases.
-
October 2023 by Jose Morones
Had a great experience here with Kevin Gonzalez. He was patient and through and worked out a great deal for us. We are very happy to continue to do business with Ogden Buick GMC. Thank you Kevin!
-
September 2023 by EFFORT CARRIERS LLC
My family and I are very happy for the way Bert Ogden treated us. They gave us a good deal that we even took 3 vehicles.I want to thank the Bert Ogden team and Rigoberto Beltran for everything they did for us. I encourage people to go over and ask for Rigoberto.Thank you,Christian Briones
-
September 2023 by Jacqueline Lugo
Had the absolute best experience! Buying a car can be stressful and time consuming but the staff at Bert Ogden Buick GMC made sure we felt welcomed. Our car salesman Carlos was amazing, very patient and helpful.
-
August 2023 by Jesse Mireles
Great experience at Bert Ogden GMC. The salesman helping us out, Carlos Salazar, was very patient and knowledgeable. I will definitely be coming back with him in the future. I highly recommend asking for Carlos if you are looking to purchase a new vehicle.
-
August 2023 by E
Everything was great honestly, Frida helped me and she understood my needs and listened to me also being a first time buyer… she helped and guided me throughout the entire process making the sale so much more easier and comfortable. Not only that but any questions or issues I had she provided the answer to. Honestly she made my first vehicle purchase so easy. When I initially thought it was going to be a stressful situation, it was the complete opposite talking to her. Next vehicle I purchase I would definitely want to purchase it from here again.
-
August 2023 by Burnman657
Awesome dealership. They were very considerate with getting the lowest price down with negotiating my daughters first vehicle for college. This is the second time going and I’m pleasantly surprised with the customer service.
-
July 2023 by Olga Castellanos
My wife I were just looking and sales person Jesse Rodriguez was very knowledgeable about the GMC Acadia let us test drive. We were very impressed with this vehicle and went to another dealership and the sales person there didn’t even know what what he was trying to sell us. Decided to come back with Jesse Rodriguez because of his customer service and tremendous help decided to buy our 2023 GMC Acadia. Bert Ogden thank you for having such a great sales person. We are very happy. ❤️
-
July 2023 by Mariana Marquina
Worst customer service i purchase a Buick and it was turned in to me with no gas and very dirty , i was left with out gas since it was drop off at my job !! I call many times to ask for my plates and the people answering the call would only put me on hold and transfer me form one persone to another I was stop by the police do the temporary plates now being expired I called again and after multiple call a female told me my plates have been there since the 9th come again it is the 21st now! No one try to call me or returned my calls . they said they had a different number but yet I have text from the sales man!! This place has the worst customer service ever
-
July 2023 by Marisa Donaldson
Very friendly environment, make you feel good and comfortable with purchasing a car within your budget, very knowledgeable staff, responsive, respectful and patient. Amazing experience all around. Roberto Valencia was the one that helped me into the vehicle I purchased! Very professional and friendly gentleman! Definitely recommend coming here for your car needs!
