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November 2025 by Blanca
Customer service has improved. Great job. Car issues were addressed in good time
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November 2025 by Luz Martinez
Purchased a vehicle last week. Salesperson , Laura and manager , Jerry were extremely helpful. I highly recommend buying a vehicle from here.
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October 2025 by Adrian Salinas
I have had many instances of bad auto service and bad customer service with this location on multiple occasions. They are rude, unhelpful and have bad business practices. It is actually cheaper and faster to order parts myself and fix my car myself than dealing this dealership. Edna Lopez finally helped me but the service department was otherwise useless.
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September 2025 by Aileen Galvan
Great place to get your car! Highly recommended Rick De La Garza as your salesman!
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September 2025 by Camila Escalera
The best customer service. Rick de la Garza helped me find the perfect car for my needs at a very good price that matched the car. As soon as I arrived, he offered me something to drink. He was very clear with all the information and respectful. After my purchase, he also took the time to explain every function of the car and how to use it. I am so grateful to him, and his service was unmatched. Thank you so much!
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September 2025 by Slaiman Showery
I was extremely pleased with my purchase experience with Bert Ogden Subaru. My sales person , Rick De La Garza was extremely helpful and very knowledgeable about the Outback. I wanted a metallic green with leather seats and a Harmon Stereo Speaker System! And within 2 minutes Rick had one ready to demonstrate! Very impressed with Rick.
And YES, I bought it and my time was extremely enjoyable! Got a great deal and didn’t have to go to San Antonio!
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August 2025 by john paul shirtcliff hj
Had a great experience with my sales guy Jose 10/10 would definitely recommend him, he made the impossible possible. Great atmosphere.
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August 2025 by Michael Mancha
Recently went to Subaru and received excellent service from my sales rep Gabriel and Manager Todd. I really appreciate the time and effort Todd took to sit down and speak with me. Not many do that. I will definitely be back. Thank you.
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August 2025 by Isabella Duran
I am beyond disappointed in the service this time around. I have had my Subaru for almost 5 years now, and never before had I ever had a problem getting service check-ups or repairs. However, when my AC stopped working this summer, I made an appointment, took my car in, and heard NOTHING about my car for almost two days before I called them myself asking for an update. Turns out, they hadn’t even looked at my car!? They kept saying that I could go pick it up, but it was too hot this summer to drive around a car with NO AC, so I left it. It took a MONTH for the parts to come on, and I received no updates on my car unless I called them myself to inquire. The only reason I was able to get a loaner car was because I went to the dealership to ask about my car at the three week mark. I finally got an email about two weeks ago saying that the final part came in, and yet, I never got an update on my car. I waited for them to call me, but with my oldest going to college soon and not being able to take the loaner past “local miles”, I called this week to ask. When I called, no one answered, so I went down to the dealership to ask, which was a good thing because I FINALLY got my car back! Great, right? WRONG. The very next day, ALL my check lights start blinking! So, to avoid any problems, I take it back to Subaru. It’s been over 6 hours now, and I have heard nothing. Once again, I have to express how disappointing this all is, considering how great the service USED to be. Do better. Or better yet, cut back on appointments if you can’t keep up with the demand.
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July 2025 by Sally Floyd
After driving all day, I arrived around 4:30 pm and asked if it was too late for an oil change. I was told their cutoff is 4 pm for no appointments, but they had someone available and got me right in. The service personnel was friendly and knowledgeable. He came out and met me at my car. Overall, it was a good experience.
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July 2025 by Joe Gonzalez
Great and friendly service reps
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July 2025 by Dave Romero
No one ever helps out...
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July 2025 by Secret Agent
Amazing staff , amazing manager!! I will only work with miss Jade and her team!! Please purchase here!!
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April 2025 by Jaquelin Rosas
Loved it! Thank you Gonzalo ! You honestly made everything so seamless!!!
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April 2025 by PB Brain
Bert Ogden Subaru Didn't Tighten the Oil Drain Plug! It fell out, draining all the oil on the ground in the middle of nowhere Texas!
April 15 2024, my wife dropped off her 2024 Crosstrek Sport for the scheduled oil change. We picked the unwashed car up two hours later. The following day we drove to Houston and were returning to RGV that same day.
As we were driving home, between Corpus Christi and Victoria, ( the middle of nowhere), the car started smoking really badly. We pulled over immediately and shut off the car thinking it was on fire. We opened the hood to find no fire, no gas or oil on the top of the engine. Under the car, oil was gushing out.
We called Hicks Subaru in Corpus to tell them we were coming and called a tow truck. Apollo Towing showed up 20 minutes sooner than expected and took us to Hicks. Joseph Sturgeon at Hicks to control of the situation upon arrival. This guy is the best ever. It was obvious the problem was either a loose oil filter, a missing oil pan drain plug, or a blown engine.
You guessed it, the oil pan drain plug was totally missing! How is that even possible? Who could be so poorly trained, unsupervised, or just plan dumb to not tighten the oil plug.
Joseph and Hicks were as shocked as we were. They took tons of pics, and called the clowns at Bert Ogden. Hicks was very careful to spend the time needed to get oil back in the car and insure that there was no damage. They worked out a deal so they could bill Burt Ogden for the repair and not hassle us.
All that remained was for us to be reimbursed by Burt Ogden for the $442.80 towing fee. Well guess what, nobody at Burt Ogden is available on the phone. Nobody with authority is available for a face to face chat. Of course we are getting the run around. We'll try to resolve this over the next couple of days, but if we can't, we'll just file a Small Claims action against these jokers. That's probably the only way we'll be reimbursed.
Burt Ogden, all Hat and no inventory, brains, or ethics.
