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January 2024 by Iren Lopez
Kind and helpful customer service.
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July 2023 by Emeteria Farias
Love this place. We always feel so cared for. The place is safe and the attendants are very friendly.
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March 2023 by Mychal Arredondo
Thanks again for the help Hector!!!!
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January 2023 by MT Hernandez
I made the mistake of not counting the money I was to deposit for my MotherSo when I sent it to the tell from the drive thru he said I was $100 dollars shortI asked him to return money and I went to the atm to withdraw the lacking funds my mother neededWent back to deposit and he saidOh sorry m’am the air blew the $100 bill on the Floor we found it!I haven’t done business inside in years from my experience the girls in front are rude and condescending.
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December 2022 by AngelFire Hernandez
I made the mistake of not counting the money I was to deposit for my MotherSo when I sent it to the tell from the drive thru he said I was $100 dollars shortI asked him to return money and I went to the atm to withdraw the lacking funds my mother neededWent back to deposit and he saidOh sorry m’am the air blew the $100 bill on the Floor we found it!I haven’t done business inside in years from my experience the girls in front are rude and condescending.
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February 2022 by Carakeno
great bank and great costumer service, been using this bank for almost 10years, never had an issue.
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October 2021 by Marivel Tristan
I hate this bank.Manger at this one is always out. Doesn’t return calls.Also not helpful whatsoever!
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May 2021 by Haritha Mapakshi
Worst customer service. The lady named Monica is so rude and has a bad attitude, she does not know how to talk to a customer. Don't know how they hire people like that.
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April 2021 by 6 18
Worst Bank Ever !!! I took my wife to add her to my account and as soon as I told the rep what I needed she said there was a $10 charge to add her on . We preceded rep got her info and at the end of it all she said our check writing privileges were taken away and a $10 monthly fee was slapped on top of it all even though it’s a direct deposit account . If possible I would give this Bank a negative 5 star . Talk about supporting local business this Bank really reams your Butt !! I won’t recommend this Bank to my worst enemy !! ??
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April 2021 by WOO SILVA
Take to long not even a hello will be right with you or nothing been sitting here in the drive through tellers without even acknowledging me
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February 2021 by Irma Anzaldua
I wish Google had a negative symbol. Lone Star National Bank in Edinburg has the worst customer service. Our former banker left the bank to seek a new endeavor months ago. To date we have not heard from our new banker. Perhaps, we need to be millionaires in order to receive exceptional customer service. Their inability to communicate with us on any issue is unacceptable. We are a small locally owned business and take pride in customer service. I wish we could close our accounts today but we have too many things linked to our accounts.
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February 2021 by Christina Richard
Won't cash 3rd party checks from MN. Changing banks for my father. Won't assist in Edinburg, TX. So I need a good bank referral
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January 2021 by Charles
This bank has the worst customer service ever and they charge for unnecessary things. This location takes forever to do the simplest things.
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May 2020 by Charles Todd
This bank has the worst customer service ever and they charge for unnecessary things. This location takes forever to do the simplest things.
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November 2019 by Rebecca Ruiz
I can understand when it is busy, but the staff was rude when I was passed over after being in line over 45 minutes. When I asked the teller if I could be tended to she said "I thought someone had helped you" the other teller mumbled "they need to wait till we call them". THEM are your customers mam. Never again. First and last time.
