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July 2023 by Tina Billman
They refuse to follow their own policies, lie to customers and do not apply extra payments to the principal without multiple calls, letters, & meetings.
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July 2023 by Edward Dean
I have always received great customer service from the Rally Credit Union. I've read some of the issues other customers have posted, but I've never had any of these issues. As a customer, you need to stay diligent of any and all transactions posted to your account and react immediately to any discrepancies. Thanks
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April 2023 by Raul Marmolejo
Very courteous, professional. Greet you when you go in. Dont understand the negative comments from some.
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March 2023 by Irene Rivera
Now that it has changed to Rally’s , every time I go and cash my check, I get an automated response that my funds will not be available for a few days! Ummmm no. I want my funds when I deposit my check immediately! Thinking of leaving this bank.
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February 2023 by Melissa Moreno
Great friendly service and very experienced
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September 2022 by melissa perez
Be careful with fraudulent charges at this bank - they do not offer immediate provisional credit as most larger financial institutions do, plus they will charge $30 nsf fees even after you report fraudulent activity on your account
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July 2022 by Cindy M.
This place makes me nuts every time I have to deal with them. Drive up is super slow - almost 15 minutes just to cash a check. And the online banking is a mess. Only redeeming quality is that the people are really nice.
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July 2022 by Jackie Pacheco
Worst bank ever customer service people with ugly attitude I asked for a payment plan options and she was rude about it .
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July 2022 by David Ortiz
Worst branch ever. Never opens on time. Drivethru hours are 8-6am and they never open at 8am
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June 2022 by Sarah Hernandez
Been banking with NavyArmy for a long time now, their customer service has always been really amazing. The tellers are very courteous and friendly. We did experience an issue with setting up an automatic payment and it was a very frustrating situation but the manager at this branch on McColl Rd was very professional and made sure it was resolved and took personal accountability to see it through. She even sent us a personal note and a gift card for the inconvenience we experienced. She went out of her way to make sure we continued to be satisfied customers. NavyArmy is a great bank and they treated us as valued and loyal customers. We will continue to recommend this bank to family and friends.
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January 2022 by Black Momba 675R
Worst customer service ever. I have been banking with them for two years. Where do I start, each time I go to make a deposit in person, they never refer to me by my name. The ladies/ tellers at the counter have poor attitude, very snobby and resting disgruntled face. Then when I recently met with one the bankers in the back to close a business account she couldn’t even give me the courtesy to cash my check and wanted to charge me $3 for each bank statement I printed. My business was closed because of Covid and here they couldn’t bend the rules and print this as a courtesy. I have never received a bank statement at home but they sure want to charge me a $3 fee. If you plan on using Zelle or cash app don’t use this bank. I get a bank may be cautious of I sent money to someone. However some of my clients were sending me money and they were refusing to take those funds. Whose heard of your bank refusing funds?! Each time I had to call and tell them my client is sending me ex amount of money in order to receive it. A small business unable to use Zelle. Then my debit card started to have issues. Well I figured since it was old and was not allowing me to deposit or withdraw from the ATM. The bank would replace it, well not with out a fee. Nickel and dime you for every transaction, and can’t even have money flowing in. Their transaction system is also delayed. Incapable of keeping up with transactions at real time. Don’t count it on being accurate. You would think a local bank or business would help another small business out, not this bank. And their customer service over the phone is subpar. You can pick up the negative energy the moment they answer. You provide secure information such as your SSN and they still want an address and some secure word. Hey! If someone has my social wouldn’t they have my address! Why don’t you ask that in reverse. I’m walking away and going to a big chain. I visited another bank as a customer of mine provided me a check and what a world of difference. Called me by my last name and catered to me. I was shocked by the level of customer service and smile and how friendly they were. Not all gloom with disgruntled people. Especially if you in management or customer service, I don’t expect to be treated as a nobody when I already have to close my doors at my business. Their interest rates are poor I would never go back to this bank. They have given credit unions a poor reputation in my book. Who denies a large amount funds being deposit into your banking account!? This bank does. Who won’t call you by your name or smile when you walk in, Navy Army Federal Credit Union. Can’t take a minute to look at your ID or check to call you by your name. They won’t walk the extra mile, unless you pay their small fees. This is the branch in Edinburg. The one in McAllen will close it doors early, prior to closing time. If you close at a certain hour. Please don’t lock your doors 15 mins prior. Otherwise move your closing time :45mins till.
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August 2021 by V R
Horrible experience. I went to deposit a paycheck for a co-worker and waa told I had to get down and provide the teller with a picture i.d. and my social security# along with additional information! I was simple depositing a check as a favor not requesting money back and was told these are the procedures. Please be warned don't bother with this "bank" go bank with a real bank!
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January 2021 by Frosty Bankz
Edinburg Tx i bank with you all but when it comes to calls you all take forever and before you say do it through the website you know dam well nobody want to go through that process. Get more employees
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January 2021 by Aaron Lopez
Edinburg Tx i bank with you all but when it comes to calls you all take forever and before you say do it through the website you know dam well nobody want to go through that process. Get more employees
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December 2020 by Raquel Gonzalez
Excellent service, the folks are very friendly and ALWAYS polite. Yes it may take awhile to get through but so does everywhere else you go.