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February 2022 by Hector Martinez
Muy buen servicio muy completo’ buen trabajo. 100 % recomendado
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April 2021 by Junior Garza
Good service excellent work
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November 2020 by Maria Zamora
Muy buen servicio y detallados
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February 2020 by Kathleen R.
I go wash and shampoo the carpet and detailing my car and guy have offer a good deal he very talked tto me he have customer satisfaction to him
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February 2020 by Jem T.
Very nice, I'd recommend it, it's very close to UTC area and very convenient as well.
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February 2020 by A I.
Worst car wash ever!!! I would give this 0 if could. My first time here my rim pops off on their track system before I even get in wash. I see guy putting it on and I ask what's going on and he is kicking with his foot to keep it on. Told it is broken now and he will do his best to put on, but I should just keep off and need a new one. I was told" it happened because old". I have a taken my car to numerous car washes and this has never happened. To top off, car wash broke and they told me to drive through wash and when a got through a guy used a hose to wash my car. I was furious. No refund and no money for new rim. Dealer told me rim will cost me $250.00. Based on nummerous bad reviews on numerous sites this place should be reported to BBB. Do not recommend!!
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January 2020 by Alex A.
I've been coming to Stars & Stripes for years, and every now and then I've gone to a different place to have my car washed. I always regret it. Stars brings unbeatable value to the equation. The breadth and depth of their service makes it unquestionably the best in the greater UTC area. The guys are cool, and Ray and his team know how to keep customers coming back.
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January 2020 by Jay C.
Love getting my car washed here. They use brushes with actual people cleaning your car rather than just a maChine. My car always looks great especially when I get a full detail they do very good work!
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January 2020 by Bridget C.
Went here for the first time after multiple recommendations. Overall, that was a mistake. I purchased an exterior wash that included an air freshener, hot wax and tire dressing. I didn't have to wait more than a few minutes to get into the car wash itself, which was good. I thought the quality of the wash itself was also pretty good for the money; however, this is where the good stops for the most part. After exiting the auto dryer, I pulled around, expecting to see someone to do touch up hand drying and tire dressing...and wipe the number they wrote on my windshield off. After waiting a couple of minutes with no workers in the area, I saw I was going to block the car behind me. I thought maybe I needed to pull into a vacuum stall for someone to come assist me. I needed to vacuum anyway, so I pulled into a nearby stall. No one came over to me or indicated anything I had done something incorrectly, so I went ahead and did my vacuum, which took approximately 4-5 minutes. When I was finished I noticed there was now someone by the wash exit doing exactly what I had anticipated...light hand drying, tire dressing, etc. I went over to this gentleman and asked for assistance in at least getting their scribble off my windshield. He was very nice and came over to my car. He also quickly did the tire dressing. I was about to leave when I realized no one gave me an air freshener. I thought I'd get one at the end, but since nothing else happened like I expected, I then wondered if the store cashier has them; I walked over there to ask. The store cashier, who was very friendly, informed me the original car wash cashier should have given me the air freshener during time of purchase. I advised this did not happen, and I just wanted to get one since it was included in the price I paid. He walked over with me to the cashier and asked for a freshener. The cashier glared at me and just handed me a clean car scent. This scent was ok by me, but they have multiple options...why were these not offered? And why is he being rude to me when it was his mistake to not give me one? I basically felt like I had to figure this all out on my own and there are no signs explaining anything. They should perhaps have a 'wait here' sign after the auto dryer. And note at the original cashier stand to request air freshener at time of purchase. I realize this isn't rocket science, but customers shouldn't have to walk around the property and talk to multiple employees to get what they paid for. I would have given one star for the overall experience but the wash itself was ok for the price and when I asked for help I mostly received helpful service. I don't plan on going back though....
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January 2020 by Raymond T.
This place is amazing I take my car here at least once every two weeks. The customer service is great, also Ray is a great person always know what type of wash I want even when I forget. My car comes out spotless and I love the cherry car scent you can ask for. I remember finding this place I took my car in and I was nervous considering it was my new car and it was my baby. But they took car of my car and ever since I've never went to anyone else to wash my car. 10/10 Also they have a good seating area. Around the summer and holidays it can get busy just be warned.
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November 2019 by Nicole C.
I had a top carwash experience at this gem in La Jolla - this place literally has everything in one place - carwash, gas station, auto repairs and TACOS. All in the same place! I only came for one thing though and that was to get a good Monday car wash after a long road trip I had taken over the weekend. I was looking for an interior and exterior where I could just sit and wait for the car to be done. I found this place using google and the prices were fair enough to get this student there and get it done. So many things were wonderfully surprising. First, was the hand washing and hand-drying. These guys don't mess around when it comes to getting your car CLEAN. Before entering the auto wash, they took almost 10 minutes to do a prewash by hand, getting into the tough corners on the screen and between the door and the side mirror (we all know that part lol). Then the car goes through the regular was and then the second cool happens which is you drop your car off by the vacuums where an attended is waiting for you to do the interior cleaning. After 10 or so minutes, I was called back to a spotless clean car! They really did such an amazing job and all for about $25. There's nothing that feels better than a clean car and these guys know how to give you that clean car feeling! Highly recommend!
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November 2019 by Henry P.
Long time customer for about 8 years now! Never had a complaint till recent when I brought my vehicle in for a wash! When I got home noticed alot of scratches on my hood and rooftop consistent with how the scrubbers move to soap your vehicle. Brought it back and showed it to Ray whom I've seen for years now and have helped me in the past. He then tells me it's because my paint is cracking and it's not a scratch. So he tells me he'll have one of his guys take a look at it to tell me that it's the paint cracking. His worker takes a look at it while Ray is helping another customer and his worker tells me that it's "Scratches" and not the paint cracking. But when Ray joins our conversation, he convinces his worker that it's the paint cracking. So I already knew this was not in my favor. All I wanted for them to say is that their scrubber could have picked up some particle from another vehicle and scratched my car. But instead denied this could ever happen and still try to sell me a fix that they could buff it out. No customer service at all when it comes to any issues with their machines. I even stopped by a reputable body shop nearby just to justify that it wasn't my paint cracking they agreed that it was scratches consistent with carwash scrubbers motion. Yes, I understand it wasn't intentional that this happened, but it happened. So I guess the only solution "Stars and Stripes" has is denial and my paint cracking. The pictures shows it all!! It's sad that my one and only complaint over 7 years of going to these guys and I'm treated like a liar trying to oust them for money! If you say buffing it out will do the trick, buff it out for me...I'm sure you don't loose money to take care of the issue rather than deny that this ever happened. I just want a real explanation and take responsibility for incidents that take place at their shop. Things happen and good customer service is what keeps your customers coming back!! Little investments in your customer goes a long way!! It's unfortunate but they lost a long time customer here!!
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October 2019 by Tanya Z.
This place is amazing! Great costumer service for a very affordable price. I really like that you have the option to pay for your car to be vacuumed, in addition to the wash, or to vacuum it yourself. Will definitely keep coming back.
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October 2019 by Mike L.
This plaza has it all - a gas station, a taco shop, and a car wash! I went to Stars & Stripes and got the basic was for $8.99. If you get gas and a car wash you can save some money on the gas (for my visit it was 30 cents off/gallon). The employees guide you through the automated car wash and the cool thing is that there's a ramp/bump and overhead mirror to get your front tire onto the car wash track which was helpful. After the entire car wash process, the employees quickly hand dry your car and then you can park in one of the stalls to use their clean towels, vacuum, and air duster. Overall, it was an expected outcome from a machine car wash - there were still some parts of my car that were dirty and some water in the mirror and places the blower can't get to. There's a lot of amenities and it's comparable to Soapy Joe's.
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October 2019 by Callie C.
I stopped here for a wash and wax on the way to TwitchCon in San Diego. My car had seen some rough conditions and needed love. I really wasn't expecting much on arrival the staff were friendly, the service was fast, and my car looked amazing. This truck stop car wash really surprised me. The price was fair, and my car looked better than shops I paid three times the amount at to detail. The taco shop at the gas station is worth checking out while you wait
