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November 2022 by Lin Hutzenbiler
To say that we are happy with Carpet One is an understatement. Everyone that was involved in our renovation did an amazing job. I must brag on Renea though, she took customer service to another level; she helped me every step of the way, with choosing the right tile, flooring and coordinating the install all the while being kind, patient and professional.
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November 2022 by Logan Goudeau
Couldn’t recommend Carpet One more! Everyone in the store was extremely helpful & kind. The countertop & back splash installation guys did a fabulous job AND cleaned up after themselves.
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October 2022 by Peggy Reckaway
CarpetOne did a great job stretching and cleaning my carpets. They were fast and efficient and the carpet looks like new!!! All of the employees are so nice and friendly. Highly recommend them!!
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September 2022 by Amanda Perez
Carpet One is simply amazing! Renae was so helpful and sweet. She explained everything in detail, gave input on carpet colors. The tech that installed our carpet was professional, very thorough. Overall experience was amazing and we will continue to do business with them.
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May 2022 by Lorena Kanak
The start of my experience was terrific meeting Casey at the store. She’s very helpful and generous with her time. Then, Rosendo came to our home to discuss the process and helped with his opinion on a good color. I was impressed with his expertise. We were having a party at our home and I questioned whether the job could be completed by the date and was told it would not be a problem. After having to return to Carpet One to choose another sample the job was underway. The crew that came to do the work was super nice, fun and knew what they were doing. That being said, organization was not a strong suit. They’d forget the right quarter round, didn’t have the right caulk color, didn’t arrive until 9:30 or 10:30 some days but stayed until 6:30 sometimes 7:00 which made for a long day to clean up after the crew was gone. As time was stretched beyond the initial completion date for circumstances I won’t mention, my patience was wearing thin. There’s a fine dust that will accumulate and time to put the house back together to have a party was becoming shorter. Incomplete work was found after they were “done”. I had guests staying at the house and the guest tub caulking wasn’t done. Quarter round in the utility room wasn’t attached, just lying on the floor. Attention to details was not a primary concern though I was told a walk through was done. I love the floor.The color is perfect and I’m pleased. Casey was available whenever I texted. I just think more clarity, maybe to the customer on what theyshould expect regarding time frame and a real walk through with the customer so everything is checked. It took a while to get the completion done, but the floor’s lovely.
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April 2022 by J,Cisco Flores
If you live near El campo TX. Serching for your next granite kitchen , bathrooms ,fireplace this is the place to go. Good quality projects.
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February 2022 by Veronica Cantu
El Campo Carpet One did an excellent job installing vinyl plank flooring in our home. They were very professional, clean and quick to get the install done. Highly recommend.
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February 2022 by Mary Ann Brandl
I wanted to purchase my floors locally. I was so pleased with the time and attention Renae Hrncir devoted to me. She listened to my needs and helped me choose just the right flooring. I had concerns and she addressed them all quickly & professionally. Thank you, Renae, and El Campo Carpet One Floor. I love my floors!!
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January 2022 by Chase C
Great experience with friendly staff. From sales to installation was as smooth as it gets. Quick installation and quality work, would definitely recommend.
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December 2021 by Angelica Fortanelli
Installed flooring but within 2-3 months floor was cracking and breaking. This was 2019 and they have yet to give me a proper response about anything, I have to take time to physically go to carpet one location to ask and get answers from them. No type of communication and always given the run around.
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November 2021 by Chase Cortez
Great experience with friendly staff. From sales to installation was as smooth as it gets. Quick installation and quality work, would definitely recommend.
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September 2021 by Cindy Limas
Not happy with this place at all.poor customer service.Lady on phone was rude not helpful at all.Wanted someone to call me back .never did.will take my business elsewhere.need to improve ???
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July 2021 by Leslie Appel
Friendly knowledgeable people from sales to service. Able to work with our schedule and fit us in sooner than expected. Available to answer any questions we had quickly.
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May 2021 by Bill Sweat
Very pleased. Fast service. Friendly knowledgeable people from sales to service. Would definitely recommend them to anyone needing new floors.
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April 2021 by Gloria Montoya
We had our stairway carpeted. We are extremely happy with it! Steven was great to work with. He was very helpful throughout the process. They even accommodated me with the quick installation date I requested! Excellent customer service!
