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August 2021 by Randy Quintana
I was put in a terrible position where a moving company I hired, Luigis Movers (terrible) didn’t show up or answer my calls on day they scheduled me for. Then they call me next day apologized and said they were on the way. I called into work. No show again. So I called A&E movers frantic Sunday night at 5:30 pm. They made it that evening. Last minute call, frantic and I needed to be moved out. They showed up at 7:45 and moved me. The two guys were very nice and helpful. Great attitudes. Def recommend them.
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August 2021 by Juan Garcia
I scheduled to have these guys come and do a move for me and I call to make sure we are on schedule and could not get a hold of anyone. Saw their add on Facebook so I figured I would give them a try but now I had to schedule a whole other company to take care of me since they are not responding or answering.Get someone who is reliable and avoid these guys.
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May 2021 by Jessica Walker
Originally scheduled a date and time slot one week prior to needing services. The time slot available was 9am at 9:05 I called the company and found out that I was being rescheduled for later in the afternoon 4pm due to truck issues. Around 3:45 I received a phone call from the owner asking if his employees had arrived, they had not. 4pm came and went still no movers. At 4:20 I walked outside my home and saw a truck coming down the street. The movers did not introduce themselves or apologize for being late. I was informed by the owner that the packing and unpacking service would include just that packing and unpacking. The movers did not have boxes, water, or other necessary supplies for the job. I informed the “right hand” to the owner that the movers didn’t not have boxes for the packing and unpacking service that I hired them for. Overall, I’m not pleased with the job done, time it took, and the lack of preparedness of the “professionals” I wouldn’t recommend this company to anyone however, if you choose to use them be advised this was my experience.Services: Packing/unpacking
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January 2021 by Gainz Goblin
Save yourself a world of trouble and hassle; do NOT allow this company to come anywhere near your property if you value it at all. You're welcome in advance.A friend of mine assisted me with a move that I needed to make prior to going out of town for work for 2 weeks. While he dealt with the movers initially, I did have to get involved following my trip. Enjoy...The movers initially showed up several hours late, which wasn't a huge issue until they began to load the truck. I knew I was in for trouble when, Instead of starting with my large furniture, they opted to start with small boxes and smaller items. Either these guys were intentionally trying to make multiple trips to make this move take longer and allow the company to charge more hours, or they had never done a residential move before. I moved into this home using a rented trailer and what could fit in my truck, for reference, however they needed to make two trips with a 27 foot moving truck to get the same amount of furniture and boxes moved.Additionally, once they arrived at the new residence, imagine my horror to discover that nothing had been secured inside the truck. They caused damage to multiple pieces of furniture. My safe was literally dropped into the street and they attempted to DRAG it into the garage before I had to tell them to stop. Walls in both residences were repeatedly hammered by the furniture they were carrying, both large and small. Trim board in both locations utterly decimated, walls scratched, and they even managed to break an outlet cover some how.After the move was completed, I they were informed of the damage to the furniture, but all I really wanted replaced was the backing and mirror mounts to my dresser. They informed me that they would have replacements brought to the residence over the weekend, but this did not happen. Once I returned from my trip out of town, I began to unpack further and decided that the mirror mounts and dresser backing probably were never going to materialize, I got my dresser set up where I wanted it and unpacked and set up my television. Surprise, the television had been crushed as well.So, I call the company to inquire about the damage that they had already promised to replace 2 weeks prior and to let them know about the additional damage that had taken place. They immediately tried to explain that the mirror mounts and dresser backing was literally on it's way as soon as they answered (and I have beachfront property to sell you in El Paso, if you're interested.) I said that's great, but here are some additional damages that I have discovered. They immediately said that the additional damage was no longer their liability because I had not immediately told them about it. When I tried to explain that the television was never unpacked because of the initial damage that they had caused, plus my trip they still said it was not their problem.I will be filing a complaint with the BBB due to the damage caused and refusal to fix and/or replace anything.Enjoy a few photos of *some* of the damages caused. All I wanted replaced/fixed were the dresser and television.EDIT: The fact that you think I am a ma'am shows how oblivious you guys are. I appreciate the confirmation that you do not take your customers serious, or the fact that your workers literally THREW things onto the ground and DRAGGED them in the street in an attempt to get them inside the garage.Your dispatcher is incapable of listening to more than 3 or 4 words from someone interrupting and talking over them about how you guys are not liable for the horrendous job you guys do. This is why *I* ended the call with her.Yes, the furniture was shrink wrapped, but NOT secured inside the truck and this is why everything slid into other furniture during transit and is scratched the way it is. I appreciate confirmation that the move was conducted improperly. These photos speak for themselves, but please, continue to argue with me and I will be more than happy to add more.Services: Local removals
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January 2021 by Tim Pike
DO NOT USE A&E MOVERS.I have over five years moving experience in big city conditions.They took 7 hours for a three hour job.They send out highly untrained movers. The movers apparantly did not know how to move a safe. The movers drug the safe on the ramp and drug it on the road ruined the paint.The movers also destroyed an expensive dresser and wrecked a boxed TV. The movers did not know how to secure furniture in the back of the truck. I had to correct them because they were loading my expensive dining chairs with the finish against the bare bottom of the truck for transport.A and E's management has made excuses for almost two weeks in repairing the dresser. The management does not care about you or training its movers. We waited to install the tv which was supposed to go on the dresser and now found out it was broken too.DO NOT USE A&E MOVERS.Service: Local removals
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January 2021 by R Q
I was put in a terrible position where a moving company I hired, Luigis Movers (terrible) didn’t show up or answer my calls on day they scheduled me for. Then they call me next day apologized and said they were on the way. I called into work. No show again. So I called A&E movers frantic Sunday night at 5:30 pm. They made it that evening. Last minute call, frantic and I needed to be moved out. They showed up at 7:45 and moved me. The two guys were very nice and helpful. Great attitudes. Def recommend them.
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January 2021 by Antonio Gasca
I hired this company to do more them a typical move, they jumped on the challenge and were able to get it done. The pricing was fair and the customer services I got was great. There were hiccups at first but the teams experience and creativity at problem solving saw them get the job done. I will for sure hire them in the future . Thanks guys. A.GServices: Packing/unpacking
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June 2020 by Galaxy Girls
This is the best moving company in town. The customer service is excellent starting from the coordinator to the transport team. They have helped us with several in town moves and out of town. They are reliable, affordable and efficient. We had all of our shipments arrive on time and without damage to the merchandise. You will not find a better moving company in town, guaranteed!
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June 2020 by liz barraza
I don’t recommend them. Learned my lesson the hard way unfortunately.
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June 2020 by Unknown User
Let the internet shaming begin. ???
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June 2020 by Lauren Hancock
Best price. Punctual. Very careful with all of my valuables. And the nicest most professional employees. I would recommend them to anyone!!
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March 2020 by Carrie Machado
“ We are totally Unreliable and Unorganized and Unprofessional with customers like you. ” a direct quote from A&E Movers in El Paso (see below review). Firstly, I didn’t shop for other movers, I ended up doing it myself with family, so your assumptions are wrong. I would love nothing more than you to post the “screenshots” which I can match exactly what you have. However I am not a scam, I needed help moving as I am Only one person, and the help bailed. Simple as that. I had my credit card ready when we rescheduled to pay and you said that you would call the next day, which is the same day you bailed, and I ended up calling and you said we never set it up. The girl representative left voice texts and blew up my phone because she was angry at my previous review. I had to text her that the conversation was over so she would stop messaging me. A&E you should probably be careful how you decide on who you select to “treat” customers, again see opening line to this review.
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February 2020 by Carrie M.
A company that backs out at last minute. I had rescheduled with them for today from 11-2 just to find out they didn't "book it". It's a girl you will talk to for all the arrangements, and she did not honor the schedule. Now I'm left in NM without any help to load a 1600 ft3 storage unit because these guys are unreliable, unorganized, and unprofessional.
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February 2020 by Aren Tapia
I couldn't be more happy or more grateful for their service. I called them last minute to move my belongings and they were so helpful and understanding of my situation. These young men worked so hard to meet my tight budget. They could have easily took there time but they didn't. It's amazing that they worked twice as hard and twice as fast just to assure I met my set expence for getting the job done. It warms my heart that there is still good caring people in this world. God bless there hearts
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February 2020 by Salomon Chavira
The moving guys are very nice and did their job, but the truck is too small and I did ask if everything would fit in one move and it did not making for about 3 extra hours of pay that I should have not been responsible for. They did give me about a $30 discount when I complained but I would go with another company that uses a bigger truck and charges more they would have finished in about 3 hours not 8 like these guys did.
