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February 2024 by Rach Neal
Do not start harassing people before you even open. If you all had been kinder and more courteous this all would have gone more smoothly. However you chose intimidation what because you are men running the store and think women don’t know what we are saying or doing? Or is it that as a veteran things went south on my end and you guys were very unwilling to cooperate appropriately. Either way speaking with corporate has cleared things up.
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January 2024 by Gilberto Rodriguez
Great customer service!
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September 2023 by Alannah Bryant
Extremely rude would never go to that location again
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September 2023 by Alannah Foxx
Rude would not ever go to that location
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August 2023 by warren vincent
If I could make this 1 star a zero I would. The entire order was mishandled and they delivered a broken TV. I found it strange that the delivery person allowed 1 man to single handedly carry the tv up our stairs with no help on what seemed like a team lift for there safety and the TVs. Then after different exchanges they came back when they "Delivered" a broken TV trying to blame us for this broken delivery. We were told that they were going to deliver another TV the next day, nobody called nobody came. When we contacted them they refused to honor their promise after the delivery staff didn't retrieve the "box" for the TV and it was thrown away. the previous day when they returned to get the TV we asked them if they needed it to the staff that were in my house, disregarding the rude and aggressive nature of the staff, and they took the TV got in there truck and left. I've never had to deal with what seemed like very underhanded dealings and potentially the store trying to make us pay for their damaged product. I hope no one else encounters such an issue. My family just moved to Texas looking for a new start and a better community in El paso. This will forever leave a stain on the image and understanding that we had hoped for. The front of the TV has several impact marks on the front of the TV and they seem to think that within the 1 hour we had it and the 10 minutes we had carefully taken the TV out of the solid box with 3 inch thick Styrofoam sounding it on all sides completely intact. With out better knowledge of how they work in there office, I would say they knowingly gave us a damaged pre-owned TV and wanted us to take the stores loss. (Speculation at best) But I digress I hope for better and hope this review might save someone some potential heartache.
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June 2023 by Charles Tillery
Shopping there for 20yrs only because everyone is so helpful, an very nice,.
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April 2023 by Steve Medellin
Maybe will do business with them. Maybe not! I am in search of Kitchen appliances and if available, I will purchase from Aaron's. I am traveling to this location, next month, and hopefully will find my appliance. If there are none available to Purchase, I will have to search elsewhere. I am not looking for a Rental Product. I currently live in another City, and did not want to do a purchase online. Thank you for your Great Service, and thank you for reaching out to me!
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February 2023 by Debbye Griffin
I love the Staff .Great customer serviceDebbye Griffin.
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November 2022 by Nikkie Hughley
Love the service, thankyou so much Myrna for all your help, sorry if I spelled your name wrong
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November 2022 by Briana G.
Unfortunately, I went through a divorce landing me back in El Paso from San Diego. I went to Aaron's for a mattress and a washer dryer set. Long story short, if you're late on paying them one day, the will call and call you and day 5 they will start showing up at your house. I paid them every month on the dates I got paid and even tried to give them back the mattress and they wouldn't take it so I am stuck. I hate I had to go this route and even worse with this company or location. They had a old manager who was always helpful and straight to the point which I loved. They come after hours to knock which is wild. Never again doing this rent to own and especially from AARONS. The worse customer service for what you pay business for.
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June 2022 by David Richardson
Went here today to get some furniture. Was really happy with the selection and the professionalism of the staff. There was no pressure to buy and I found everything I needed. Highly recommend shopping here!!
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May 2022 by Giovanni Rivera
Mirna was a great sales manager highly recommend this place if you need anything ??
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March 2022 by L. H.
Super friendly staff. Definitely recommend. My son found what he wanted.. Thank you Myrna ?
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January 2022 by David Altamirano
My wife and I are very satisfied with our Aaron’s experience (not like THAT store in Fort Stockton). At least as of June 2021 everyone were very professional and nice. Customer service was memorable and I really recommend this store. Thank you, Mirna and team ?
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August 2021 by Susana Castillo
Always excellent customer service. Been customer for more then 15 years. Thank you Mr. Fernie and associates.
