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February 2024 by Jan S.
Very poor customer service. I've shopped at Ace on Yarbrough for many years, but will never go back. I took my sewing scissors in to be sharpened and Carlos ruined them. They wouldn't even cut. I took them back and Brian, the floor manager, was so rude and disrespectful I couldn't believe it. Waited to talk to Rusty, the manager, and it was worse. No apology, no store credit nothing. He wouldn't even come up to the front to talk to me! Very poor representatives of your store, Ace.
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January 2024 by Robert Resendes
Extremely helpful and knowledgeable staff. Excellent customer service. Zero deficiencies noted.
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January 2024 by Ron Duchene
Shopped at the Yarborough location on 1/12/24. Was disappointed that staff had no desire to help, assist , or even be friendly. A simple "hello" goes a long way. I helped myself find what I needed , went to pay ,and again, was rung up by unfriendly staff. Not a hello , thank you , nothing . I don't mind having to shop on my own and locate what I am looking for , it is just uncomfortable and awkward to shop in a place where you are made to feel unwelcome. There are many hardware stores and I chose this place....I will never return.
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January 2024 by Richard Boles
Excellent mid Town, don't have to go far to get what you would normally put off till the weekend. Great supply and b great staff wanting to help customers. Highly recommend.Thank you,Rich
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January 2024 by Felipe Rosales
..can always find what i need...
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January 2024 by JERRY G
Have found some home items that are discontinued or hard to find in other places like Lowe's or Home Depot. Items: freezer fan motor, air conditioner capacitor, and internal parts to repair shower water valve. All had to be special order at other vendors. Was excited to find local. Only con is most items were final sale, with no return.
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December 2023 by Angel Pad
For sure, it is a place where HD or Low*$ might not have. They will, best of luck ?
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November 2023 by Mark Chatterton
This store is horrible. The manager Terry would not accept a jack that I had to buy out of town. I had a flat tire needed it in an emergency, turned out the it wasn't even tall enough. There is no return policy on any receipt and there was no help given at all. I'll be reporting this to the BBB.
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October 2023 by Tony Molinar
Been there many times will continue to go there. Good staff comfortable prices
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October 2023 by Patrick Hernandez
I received excellent service from start to finish. It’s one of the only locations where you can find the trusted brand I was looking for.
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October 2023 by Loretta Galante
I needed to get keys made (at the back of store). Its difgicult foe me to walk. An employee, Lorena, offered to take my key and get them made for me then meet at the front. I appreciated this courtesy. ❤️
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September 2023 by Damien Acosta
What happens to customers service ACE!!! Horrible the way I got ignored and when I did get help , geez u can’t help me if you are having a bad day !
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September 2023 by Susana Lerma
Came for craft hobby products. I truly liked store, but all of a sudden my husband had to go to restroom was an emergency. Restrooms said out of order with nicely printed papers. I asked for my husband and the men working in back no! It says out of order so I asked if they could hold products so we could go to Albertsons almost a block away to their restrooms we will never come back it's a great dissapoinment and to us cruel
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September 2023 by Gilbert Ruiz
Rusty gave me all the information I needed on painting. Wish all other hardware stores were as helpful and knowledgeable.
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July 2023 by Mario Durand
Simply stated; ACE is by far the only hardware store in El Paso with employees that are helpful and respectful of our time.I went to the “big two” hardware stores this past weekend in search of a solution for my weed trimmer problems and sadly but not unexpectedly there were no employees around to help and once I managed to find one or two, I was floored by their total lack of knowledge.ACE had 3 store employees answering my questions and looking up answers; they made me feel important and that is simply amazing.Thank you ACE!!