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November 2023 by Aaron Quesada
!!!!!DO NOT TRUST THIS MECHANIC!!!!( Context) I wake up and my car won’t start.Simple, it’s either the battery or the alternator.I have my car towed to to Advanceed Auto Service and I tell the owner. It’s either the alternator or the battery. Instead the owner INSISTS on running a diagnostics and charged $350. No work was done on my vehicle and because I didn’t want to proceed with the work. He charges me $500.NO WORK.This man is a cheat, dishonorable, greedy and untrustworthy. His tactics are to squeeze as much money from you as possible. DO NOT TRUST THIS PLACE!!!’
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November 2023 by Armando Lujan, Jr.
DO NOT BRING YOUR CAR HERE. We were recommended this place by our insurance company and had it towed there. The scumbag owner told us first that there would be a $75 diagnostic fee to see what was wrong. He then calls back the next day saying it’s the alternator so we told him to wait and not do anything until we call back. When we did call back a few hours later he says he’s already taken the car apart and it’s going to cost $270 in labor to put it back together even though we said not to touch it. Now he is trying to charge $500 to do absolutely nothing to it. The owner should be in jail not running a business
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November 2023 by Claudia H
Worst service ever. Steven tried to take advantage of the situation. After comparing his estimate with 2 other places, realized he was charging double than the other 2, plus adding an apparent extra problem with the car that didn’t have. Then he didn’t want to released the car unless we paid $150 for the diagnosis. He is definitely not an honest person. Be careful
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November 2023 by Alicia Orlando
I came to El Paso for vacation and my car ended up breaking down the second I got here. We called late at night and Steve came personally to check out the car and did above and beyond for our family. Our entire electrical and fuse box was messed up and he got it done in three days. Stayed as late as 1 am to help us. He is an angel and I am forever grateful. Would recommend and great service. Truck was also broken and he fixed it without asking.
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November 2023 by Suzette
Steve was awesome helped us out alot. He help us out with the price. Very knowledgeable. Fix my truck fast and easy.
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October 2023 by hector olivo
I took my 2004 GMC to Stephen at Advance Auto.It was leaking oil and after spending a month with another mechanic at D.N.M Automotive (do not recommend) they were not able to find and fix the issue.Stephen was able to identify and fix the issue within 2 days.I waited a couple of days to write this review to verify that issue was resolved.And after a weekend of riding some trails and camping I am glad to say that issue has been resolved.I would strongly recommend Advance Auto they were professional and communicated every step of the way.I was paranoid at first due to previous reviews on Advance Auto and after getting played by previous mechanic,but I had an absolute perfect service at Advance Auto I strongly recommend.-Hector
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September 2023 by Bradley Nelson
Stephen and his crew took great care of us and our vehicle. It drives better than since we got the car. My gas mileage went from 24 mpg to 36 mpg. Very fair, great price and the work is solid and professional. Highly recommend for ANY service you need.
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September 2023 by Bonnie Peterson
Late is better than never. A big shout out to Steve and of course his mechanic Jesus. We travel for our work so it’s important to be on the road and our truck had a major issue with the torque converter. Very thankful for getting us in the next morning since we called near closing time. They got right to work on it, finishing it that evening before closing.
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September 2023 by Valerie Garcia
A little late in posting this but I can’t say enough good things about Steve and his shop. My husband’s air conditioner wasn’t working properly and we needed to get it fixed before we went on vacation. We took the car in the day before Fourth of July and he had it ready for us in no time! We went on vacation the next week, and we were kept nice and cool in the San Antonio heat. He worked with us on the price, and helped us save where he could. If we had gone anywhere else, I know it would have cost more. To sum it up, we found our mechanic for life!Service: Air conditioning
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September 2023 by Maziar Salimi
I was on my way from Texas to Arizona when my check engine light went on near El Paso. I had a scan completed at Autozone and it showed dead ignition coils. I found Advanced Auto Service on google, they confirmed the issue, fixed the existing issue as well as another I didn't know I had and I was back on the road within 3 hours (I showed up a little after 1PM). Very good, quick service from their team.
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July 2023 by Jose Loya
Steven is a cronic sinical lier and a thief. Shure the cops know him and so do the courts. He picks his jobs really closely where he can ripp you off or get a customer that thinks they got a good deal and for a good review. He knows mosly no one has the time to take him to court so he takes that chance and ripps you off. Listen these types from the middle east view bissness soo different because all they want isthe chance to ripp you off. Thats the bottom line people.Service: Transmission
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July 2023 by Nubia H.
Stay away from them. Nothing is free with them. Free towin and diagnostic, but if you think what they charge is outrageous and wanna go elsewhere. They will give you a very high bill anyways.They won't tell you from where or how much the parts are.The manager on Pellicano will treat you like garbage if you don't bring cash, or have all the money in a single account. I had to wipe every credit card and he treated me like I was trying to steal.
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June 2023 by Kayla Frontz
Great service. My car had broken down on me going out of town, I was super stressed but Steve helped me out in every way possible. Have a good price and my car has been working like new. I was told it would take days from other mechanics and he had it done the next day and it was a complex job. I would definitely recommend to anyone who needs work done on their cars. Thank you Steve for all you did!
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June 2023 by Yazan Azzam
Great experience from these guys! I’m not usually one to leave a review unless I REALLY think a place deserves it because I don’t really care for it but this place definitely deserves the 5 stars. Brought in my truck for a handful of different reasons, I was expecting to have to put down a pretty penny to get it back in shape to be completely honest, but it was actually quite the opposite! The people there where very friendly and explained to me step by step what was wrong and what needed to be fixed. I was given an initial price, but after some conversation they where able to get it down for me! The literal next day my car was fixed and ready to take on the road and I haven’t had a problem since! I’ve come to these guys about 2 or 3 times since then with my other cars and I’ve always received wonderful service! Definitely would recommend checking them out if there’s ever something wrong with your vehicle
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June 2023 by Jessica McCraw
Steve went above and beyond to help us on a very short notice as I was traveling through! I appreciate everything he did for my family and caring to the point to even take me and my children to a motel! Recommend 100%
