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October 2023 by C. Lee
Was very surprised by the level of detail they provided about my cars issue. Including the photos of the problem along with the kits needed to repair. George was fun to chat with and took care of my issue promptly.
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October 2023 by Dave Keyson
Outstanding service. Well versed caring employees with decades of experience.I highly recommend this establishment !
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September 2023 by Todd & Amanda Daniel
Awesome shop that gives daily updates. They are very detailed and will help you along the way.
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May 2023 by Peter Zike
I have been using AAR for over 10 years and have never been disappointed, Consistently quality service, repair and warranty for everything they do. I use them for all 4 of my vehicles.. Excellent automotive business here in El PasoServices: Engine repair
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May 2023 by Jessy Fields
Gave my car for a full motor and transmission inspection in hopes that he could find a leak I mentioned while trusting him with my car. Just to give it back the next day with a call saying that my transmission is leaking but "does not know from where." and there are other problems with the motor, of which he did not list a single one on my transcript. $120 just for him taking out my transmission dipstick seeing its low and putting it back.
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April 2023 by James Tarter
They're Grrrrreat! Danny took care of my inspection in like 20 min. Granted, they weren't busy at the time. But the service given, and the service team were extremely personable and professional. A great culture has been built here, and I don't doubt that it is reflected in all their daily business.
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February 2023 by JA Navarrette
Second time taking a vehicle here. Friendly staff and great service. I will be returning, just hopefully not too soon. Thank you!
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November 2022 by Gambling Wind Man
Nice staff. Got me in and out same day. Will definitely be back
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August 2022 by JESSE SEPULVEDA
I AM VERY HAPPY YOUR MECHANIC WAS ABLE TO FIND THE ISSUE WITH MY 1988 TRUCK. IT WAS TAKEN TO 2 OTHER SHOPS(WHICH WERE UNABLE TO FIND THE PROBLEM). I HAD A HARD TIME STARTING MY TRUCK AFTER SITTING FOR 2HOURS. NOW, NO PROBLEM, STARTS RIGHT UP. YOU GUYS ARE AWESOME. ???HIGHLY RECOMMEND!⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
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August 2022 by Sara Potter
My 2010 Honda Civic very abruptly died in my driveway and we could not get it out of park. I had it towed to Affordable Automotive at a friend's suggestion and am very glad I did. They were friendly, professional, and excellent communicators. It turned out to be the shifter, though a few other things were wrong with the car as well (all of which were typical things that break down/need replacing in a 12 y/o vehicle with over 103,000 miles on it).I spoke with Mr. George and he went over the repair estimate with me and told me exactly how much each part would cost. They only proceeded once I had approved the repairs. They were done two days earlier than expected and charged a bit less than the original quote since one of the repairs turned out to be a simpler fix than they had anticipated. They even agreed to take it next door to be inspected once the repairs were complete (since it was that time of year and I had not been able to do so earlier in the month--I just had to provide proof of insurance and pay the state inspection fee, which was entirely fine).Long story short, I am very impressed and was very pleased with the service I received. Absolutely would recommend.
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January 2022 by Fernando Acosta
I am so pleased to have found this shop! I had driven to 2 other places prior (since those places did not answer the phone) only to discover they could not take me due to being very busy.I did a Google search and found this place. Called and immediately the phone was answered by Jim. He answered my questions and let me take my vehicle despite them being full. I felt safe leaving it and to my surprise, the problem was fixed free of charge shortly there after! Now that is honesty! Places like this deserve to be made known to others.I opted to get a tune up and oil change since they had already earned my trust. My vehicle was ready well before it was promised and for and extremely reasonable price.You should also try them for your car repair needs! You will be taken care of!
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November 2021 by David Yedlin B.
Horrible costumer service. Rude staff and incompetent staff. Tried to make unnecessary repairs.
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September 2021 by Maria Reyna
I took my husband car to Affordable. It was recommended by my sister and she wasn't wrong. They do excellent work and there customer service is great from the minute I took the car to them and when I picked up the car. Great job you all. Thank you Tracy and Jim for your help and expertise.
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September 2021 by Amanda Guevara
This business is quick to begin working on your vehicle. They began to diagnose my vehicle the morning after I dropped it off. They communicated with everyone in my family who was helping me pay and advising me with my vehicle. Thank you Jennica for the great customer service!
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September 2021 by Salina Garcia
The first time we dealt with these guys we TOLD them the problem was a leaking head gasket. We were told after a few days of my car being at this shop, by Jim at the front desk, that it didn't need head gaskets,no leak was found, but it needed a catalytic converter, O2 sensor, and an air intake sensor. They only knew this because my check engine light told them. Which came out to over $1,000. I agree to the work, based on what I was told by you guys (NO LEAK FOUND). After the work was done, Jim calls back to say the car is ready but that they "noticed" a leak coming from the head gaskets! "That's what we originally brought it in for", we said! You quoted us over another $1,000 to fix our original request. After we hung up we came to pick up my car and talk to the owner Tracy Heal. I was upset but I did not become angry till your office manager Miss Jenica Mendoza SET that tone! By having the most Disrespectful, Unprofessional Customer Service, I've EVER dealt with!! So of course, I used cuss words, haven't you heard of the First Amendment? NO THREATS were ever made to your staff! Not surprised you would lie about that too. When the owner, finally came out to talk to my boyfriend he apologized for THEIR MISTAKES and offered not to charge us for the labor, for that day (which I still paid $904.99) and he gave us a discounted estimate on fixing the original problem for a future date. He assured us it was a little leak and we can drive it till we come up with $738.73 more dollars to fix their misdiagnosed. Well needless to say my car broke down on the highway, six weeks later. We towed my car back to you guys to honor your previous quote but surprise, surprise the price went up to $2,938 and we were told if the block separated during the labor we would still have to pay that amount. That's when I mentioned going to the BBB (Better Business Bureau) about this scam. Who by the way had 5 other complaints on them with similar stories. That's when you refuse to touch my car AGAIN. Please get your facts right so everyone can really see the details of the scam you pull. Do not tell people you can work on foreign cars when all you do is guess. By the way I got my whole engine replaced for half the price you were charging me to replace my gaskets! Your upset because you couldn't steal more of my money!!Service: Check engine light diagnostic
