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October 2021 by Diana G.
I always said that if I had a daughter and the time came for make up I would take her to Al Varela. We took our 14 year old girls to buy makeup and get some instruction on color palette and application. The store is lovely with so many hard to find brands however it is a pity about the staff and their less-than-desirable approach to customer service. If I could have given a no star rating I would have!
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September 2019 by Gigi Bonilla
I love Al and Barb. They are good people and are super attentive to their clients. I highly recommend them for any beauty cosmetic needs.
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June 2019 by Jennifer M.
I am sad to even give this establishment 1 star instead of zero. The WORST customer service. The worst wax and facial I have EVER received. I was left in the room during my facial and seemingly forgotten about. My wax was left patchy and sloppy, plus the lady doing it was so rude and made me so uncomfortable when I was paying hovering over me while I filled in the tip portion. Go to waxing the city, cure, blush anywhere but here. I should have known by the fact there wasn't one other customer in the store that it would be an awful experience. My friends warned me not to go here. Never again.
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May 2019 by Angie A.
Terrible costumer service. The staff is very rude and unprofessional. I'm not coming back there and I would never spend money there.
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June 2018 by Cristy K.
Several times had appointments for makeup with Al Varela. Every time I have received a call that my appointments was canceled because he is going out town or he has court hearing or he is sick. Then I was told I can reschedule for another day and time, which I did but not even that day. The lady Barbara is so rude. So disappointed of their service Don't recommend!!
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June 2018 by Alexa M.
Al Varela Cosmetics is truly a gem! The best facials! I travel from Austin regularly just to get facials from Barbara. She uses only the best products like Decleor and Natura Bisse for her facials. Al is always so friendly and makes sure the store carries the best makeup, skincare and gifts in El Paso. We also order all of our company gifts from Al Varela Cosmetics and have them shipped to Austin! They create beautiful custom gift baskets that our clients love. Al, Barbara, Paulette and Megan are so knowledgeable on all their products and helpful. El Paso is luckly to have such a great, locally owned store like Al Varela Cosmetics.
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April 2018 by Jesselle O.
I'm giving the service I received from Barbara a 1 Star. The shop itself is wonderful & cute and definitely packed with really wonderful products. Al is highly knowledgeable in everything in the shop & is always such a sweetheart. But let's get to my appointment with Barbara. I arrived 10 minutes early for my waxing appointment, looked around the shop some and later to find out that Barbara was running behind. I waited for a full hr before finally getting my brows waxed. And now let's talk about the waxing, very quick...I was on the table for less than 5 minutes. She only waxed the bottom of my brows and my unibrow. She didn't wax the top or trim and shape them up. She was rude not just to me but to other customers. She lacks the ability to deal with clients and personally, she made my visit at the shop very uncomfortable and not wanting to return. I saw her interactions with other customers and observed them closely and every single one of those women looked frightened. Needless to say, I walked out of the shop with messed up brows and a massive headache. One customer whispered, Barbara is a huge b**** but I return every time because she knows her stuff. I asked her if Barbara was rude to her and the customer said, "every time, it's like she doesn't have a nice bone in her body and personally she scares me". I gave her a number to a wonderful lady who gives amazing facials. No one should feel that way when they're getting a spa treatment done!
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July 2016 by Felipa Solis
What Ana amazing afternoon! The staff is amazing and Barbara Varela is simply an artist with her work with facials, etc. what a wonderful local business!
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November 2014 by Christa B
Al Varela did my makeup for my wedding and for my bridesmaids last month (in store). He did the best, most spectacular job!!! The price for the services provided was a steal in my opinion given the years of experience he has and the quality of make up he used (Nars). My makeup lasted all day yet felt like I was wearing nothing. He applied the most natural, comfortable, and flattering false eyelashes which also lasted all day. I just got the proofs for my photos and they look great!!. He and his staff (Bev and Paulette) are ALWAYS very helpful and kind irrespective if I go in to browse or make a purchase. I highly, highly recommend Al Varela
