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December 2023 by Kenneth Pena
Bad customer service. A few of the heavy accent tellers who wear funny outdated suits are very rude . Not a smile not any type of happiness or professionalism in their job writing with customers . The entire transaction I had with one was just a blank towards angry stare . I come from California and customer service people in banks are a lot more friendly and happy to see u doing business at the establishment. There was only one courteous gentleman who worked there who had an office near the front door . I appreciate that man . The rest of need some people skills in friendliness . This is a place of business . Not a place where u hate ur customers . No matter what race , color etc .
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December 2023 by A A PSanchez
Customer service sucks. You want to try to pay your bill but they only accept cash, check or money order, everything else they charge you because your using a different source. Line can be out the door and still only one teller? While there is two ladies at a booth just answering questions. On a Monday one teller, is ridiculous..... Are you hiring? Geez.
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September 2023 by Kathy S
They never have more than 2 tellers working at Dyer and Homdo Pass location. It's just ridiculous
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September 2023 by albert valdez
Waited over an hour just to get my pin number for my ATM card. Process took les than three minutes
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July 2023 by Silvia Jimenez
I try to make an appointment, they never answer. I try to use the web site to make an appointment...it's not available. I finally called customer service, they didn't hear...and I ask to be transfer she hung
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July 2023 by KT Kat
Doing away with a drive through was a very bad idea. Not everything can be done at an a t m and not everyone wants to go inside the bank
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July 2023 by Youtube username
My kid works as a bagger for her summer job. Tips are usually in dollar bills with an occasional 5 and on very good days 10. She works all week to make the most possible before returning to school. We show up and she fills out her deposit slip leaving the TOTAL blank. As she hands the money over to the teller she asks if she can let her know how much money she has. The teller says that she should know how much money she is depositing before coming to the window. She then takes the money and acts annoyed as she puts the money in the automatic counter and tells her it’s $$$. It took the machine 2 seconds to count and display the total. While I understand my kid can count the money it takes the machine a lot less time to sort through hundreds of bills. It’s not like they’re not going to put it in the machine anyways. If we put we are depositing $1,500 you wouldn’t take our word, you would run it through the machine to verify. Just baffles me that a grown woman would catch an attitude with a kid asking for a favor for an action she is most likely going to complete anyways. I could understand if she was going to count it manually. It’s little things like that that just irks me. You have the tools to make it easier on your customers but you want to act bothered.
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July 2023 by Crimson G
Its a bank what can i say but the atm at this hondo pass location took my $ one time, so Be careful when u deposit $ into the atm outside. i lost $ that way . . it was weird that the machine took some of the $ i deposited instead of putting it in my account . I'm lucky it wasn't a bigger amount but the machine shouldn't be doing that
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February 2023 by Ronnie P
Horrible experience. Went through the drive thru since I didn't have much time. Someone who might've been a manager, took my ID, ATM card and gave me a slip to sign. I thought my transaction was going to be quick but then he never came back.. After like 20 -25 minutes, I pushed the call button to see what the problem was and some lady came to tell me that I had to wait until they were done with the line inside. I could see from my car it was not a short line. There was only one teller working. If the first guy would have told me that in the first place, I wouldn't have wasted my time. seriously, why only have one teller ???especially during lunch!!! . Why have the drive thru open??? if it's not going to be assisted promptly. Defeats the purpose! Such a horrible experience at this particular branch.
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February 2023 by Damian Daniels
BOA USED TO BE THE STANDARD.. NOW ITS A LIVING NIGHTMARE.. HORRIBLE WAITIMES.. NOT ENOUGH STAFF.. UGLY ATMOSPHERE.. ENERGY AND EXPERIENCE. ILL HAVE A BETTER DAY A THE DMV
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October 2022 by Saul Soto
Horrible service. Always understaffed. Long lines no matter what time of day you go. This is a bank that is more than happy to take our money but can't hire enough people to help us.
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September 2022 by Timothy Baker
I love this bank and it's staff! They're always friendly, helpful and make you feel welcomed. I could just simply use their online banking system; instead I come in in person because they treat my wife and I like family.
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September 2022 by Thomas Underdahl
Andrea Torres had such awful customer service. She treated her her customer very rudely. She did not want to communicate and did not try to understand.
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September 2022 by Eunsuk Underdahl
Teller Andrea Torres, was rude and had no customer service at all. Also manager had very poor communication skills.
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September 2022 by carlos ortiz
Terrible bank they shut me down because I accept Bitcoin I will never use this bank again stay away from them
