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April 2024 by rudy martinez
Mr. Alberto Minjares provided excellent service, taking time to set up and explain mobile banking which was extremely helpful. Today, Saturday, he very helpful and informative about additional banking services. Both Mr. Minjares and his supervisor were both very friendly and attentive. Definitely recommend BofA at 7575 Mesa Street!
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March 2024 by Nicole Shahin
We made an appointment to open a savings account with our checking we already had and I will say that the customer service at this bank was amazing! I did read the reviews prior to going in and I was a little worried but our representative was so patient, answered all of our questions and we had such good conversation! I will definitely be returning to this bank for all future business.
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March 2024 by Linda Armendariz
Extremely rude employee at front desk. When told they needed to work on their customer service was told it wasn't his job. When told I probably would look for another bank to do business with was told probably better
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December 2023 by Jose Limon
Two checks a wire deposit was returned. Reasons unknown. Deposit a check through TM items was returned. Unknown why. My on line access keeps getting locked. I miss northeast Bank. On dyer. West Rebrude
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May 2023 by Luis Carlos Ramirez
The worst customer service, they don’t help the customer on time. They don’t care about helping anyone they just want to be sitting and not doing there job
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April 2023 by Neptunes Net
Teller and manager were rude and abrupt when I asked about getting a medallion stamp because I didn't have an account with them. Very snobby!
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February 2023 by Ron M
Y'all need to update, replace drive-thru ATMs, always an issue with one or out of order, plus Wait time inside with tellers, absolutely pathetic!
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January 2023 by Juni
I have this bank and have no issues, it’s definitely one of my favorites, I recommend it way more than a credit union, I never really went inside except one time, it was pretty slow so I left, other than that it’s a excellent bank, customer service is helpful when I was opening an account online
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November 2022 by Swishsplash
I have this bank and have no issues, it’s definitely one of my favorites, I recommend it way more than a credit union, I never really went inside except one time, it was pretty slow so I left, other than that it’s a excellent bank, customer service is helpful when I was opening an account online
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November 2022 by Thomas Castro
So much negative reviews but I got really good service not once but twice was helped out a lot you must be getting impatient people and nowadays people are tough to deal with I don’t mind waiting they’re busy constantly it’s the same wait time like chase or meeting with any bank I feel like the negative reviews are overly exaggerated I had to wait like everyone else and I opened an account took 30 minutes to service me and they told me the wait time would be 45 minutes but I got helped pretty quickly in my opinion also my wife will be opening an account with you guys soon thank you again (also I left chase for this bank)
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October 2022 by Neal Vanmali
I’m a commercial customer that has literally been asked to move out of every line including drive through. If I could change banks I would. If I could rate BOA a zero I would
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October 2022 by baylor vaughan
Most unhelpful company I have ever dealt with never bank there
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September 2022 by JuanPablo Avendano
Terrible customer service. This branch has to be the worst Bank Of America branch in the nation. The manager is completely useless, condescending and extremely rude. Instead of actually giving customer service she acts sarcastic, makes you wait for simple things and then tells you she can’t help. I came in to cash a check and they made me wait 45 min to tell me that they won’t be able to cash it and go deposit it else where. I’ve been banking here for a year and this is the only place where my checks magically don’t work. I’m surprised she still has her job considering most of the negative reviews on here are about her. She should get replaced and be black listed in any other banking and customer service job. Truly unprofessional behavior and very rude.
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September 2022 by Alejandro Ortiz
Waiting times to make a simple deposit is ridiculous. Rude employees
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September 2022 by Stacy An
Very rude at this location. Asked to speak to the manager and she was more incompetent, than the bank teller. The manager had the nerve to say I’m not a manager of the account but only the location with the most sarcastic tone. Just know if you want customer service/satisfaction , this location gets a zero
