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April 2024 by Elisa J.
I have been coming to this location for some time now. Excellent customer service but how do you run out of Mango ice cream for almost two months and not reorder it??? It's a routine that I take a prepacked container of Mango ice cream?to my grandson and we spend time enjoying our ASL bonding time...? It's the only flavor he likes! ? I've tried going to other locations and they are all out.....
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March 2024 by Vic Medrano
came to the drive thru and was met with excellent customer service! the employee, iliam helped me so much and made my sundae amazing! i will be back at this location
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February 2024 by Vanessa Sifuentes
Ordered a double scoop in a cup and the lid could barely close. The ice cream is always good. The service is always friendly and the place is always clean. I love this place ❤️ ?
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January 2024 by Total Kaos
Asked for 2 orders of 2 scoops in a cup and the ice cream didn’t even touch the top of the lid, it was more like half scoops, WTH. sat evening 1/13.
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December 2023 by Angelique Bernstein
This ginger guy in the drive thru was very rude to me only because I said the toppings wrong on my two scoop sundae.
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September 2023 by Carol T
It’s always a good time for ice cream! Have always liked BR and enjoyed so many of their different flavors, but chocolate chip in a sugar cone is one of my favorites!
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September 2023 by Don Hernandez
Always a good spot to stop for dessert
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June 2023 by Nicholas Quade
Great ice cream and friendly staff
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June 2023 by 5thdimension_ Adri
Just don't get things right all the time, but they do fix it which means I get extra ice cream.
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June 2023 by Indigo Luna
Ordered an ice cream cake was able to pick it up through drive through very convenient however placing the order on phone was difficult because the phone kept hanging up on me
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June 2023 by Stephy
You know Baskin-Robbins is an icon and most of us have been going here since we were little.Most of the time the children who work here are nice. However in the past month I've had two incidents of disrespect and rudeness. Not used to that in El Paso because most people in public are nice and polite. I won't go into details because we all know what good and terrible customer service are. Do better Baskin on Resler.
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June 2023 by Karim S
Good ice cream, although not one of my favorites!
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June 2023 by America Geenens
We were so disappointed how Baskin Robbins looked dirty outside and inside. Trash outside and trash inside on the floor. The employees were standing around and the tables were dirty.Our ice cream cones were not crispy. They were soggy. The ice cream was not fresh either. We used to love Baskin Robbins but the quality is simply not there anymore. Very disappointed.
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April 2023 by Karen Ro
Asked for a cappuccino blast, it had a bad taste. Also, asked for a quart of rocky road and the vendor said they had to make it and they’re busy. Asked for a chocolate ice cream to go and also, said he did not have any left. Just because he did not wanted to go in the back and make more. They need a manager
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March 2023 by Cesar Rios
Don't buy here!! Definitely not returning again. Have been a very consistent customer at this location but had two recent orders that tasted nothing like my regular orders. It was like tasting sour milk or just overall bad products milkshakes here are the worst, even the coloring on the order was off, should've noticed right away.
