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December 2023 by Royal Banks
Excellent service. Our sales rep Mariane was amazing. She helped us every step of the way. Our couch is so comfortable!
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August 2023 by Jennifer Countryman
Terrible quality. High prices.
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January 2023 by Dean Westwind
Not recommended. If you have a problem with your order after they took thousands of dollars from you, be prepared to accept your losses. They can however, add insult to your injury and offer to have you come over and spend more money at a discount.
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January 2023 by L M.
Nice selections and lovely furniture that lacks true quality and durability. Customer service was fine but like many in retail, some associates think if they act just a tad uppity it lends to the "higher-end" atmosphere. Whatever you do select the higher quality inserts from the start.
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August 2022 by Meghan Cumpston
Worst customer experience I’ve ever had, would give zero stars if possible. I purchased a floor model that was in immaculate condition when purchased in April 2021. When it was delivered in May 2021, it was clear that it had been sitting in a warehouse and people had been using it as it was stained and the teak wood table had a sticky, gelatinous substance on it. I took pictures and sent them to customer service, who told me that someone would come out to clean the wood and that the cushion casings would be replaced. Fast forward 15+ months and none of this has happened - nothing was ever cleaned, I never received replacement cushion covers, and now they are telling me that they will replace only four of the cushion covers and that I will have to pay for the rest even though I sent them multiple pictures of the dirty, damaged furniture I received. Disgusting way to treat a customer who has been exceptionally patient for over a year despite their ineptitude and incompetence.
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February 2022 by Patricia Ernest
I ordered a love seat and sofa with extra firm core (seat) cushions. When I received my furniture after several months, the love seat was perfect. The sofa seat cushions and back cushions were very soft and sank down when sat on. I called Bassett to let them know the sofa was not correct. It took them a month to send someone to check. When they came they agreed the cushions were wrong and would be replaced. Another issue, two pillows each came with each the love seat and sofa. The pillows were filled with bird feathers. I broke out in a rash from the bird feathers and they were coming out of thee pillows everywhere. Bassett said it was there error and would be happy to get everything corrected. They came yesterday with only two pillows and one core seat cushion for the sofa. They are now refusing to replace the other two pillows and the other half of the sofa with the firm core seat cushion and the back cushion. This has been a nightmare. I now realize Bassett is not a good company and will not stand behind their warranty. I will never do business with this company again and I feel screwed over and lied to. I will be talking to an attorney since they give me no other choice.
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October 2021 by William Belgie
Be careful with the mangers and sales people because they do not know what they are doing when it comes to ordering. I purchased a new table and what was suppose to be 8 chairs in July in plenty of time for the holidays and when they were delivered in late Sept we come to find out the chairs order in July was only 4 not the 8 we thought we had purchased when we walked out of the store . The chairs were sold in pairs and they all assumed the order of 4 was for 4 pairs (8) chairs which is not the case It was not until the order got to delivered was this discovered So we will be paying another $1200-$1500 for the rest of the chairs with no guarantee we will have the chairs before the holidays . They are willing to lend us chairs until the order comes in but the $$ hit before the holidays is not helpful
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June 2021 by Michelle C.
I highly recommend working with Sharlene. She is a very talented designer and is great at understanding personal style. She was very flexible to our needs and we never felt pressured or rushed. There are a lot of customizable options. Highly recommend if you are looking for high quality and elegant furniture.
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January 2021 by Aaron L.
My wife and I worked with Ellen to buy a bedroom set and it was an excellent experience. She priced out several different sets, went above and beyond to help with options and was patient and informative. All in all, a pleasure to work with. The store itself was clean and bright.
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October 2019 by I was jus thinkin
It was all Fred the window guy. He was the only person working the entirety of my visit. The sales person was nice as expected. We are still shopping and will keep Bassett in mind. Just a genuine, friendly attitude towards customers makes you wanna shop here again.
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September 2019 by Aida McQuien
Love it! Great service. Beautiful futniture of excellent quality!
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September 2019 by marcela candia
Love their furniture... it is pricey so try to go when they have sales.
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September 2019 by PATRICIA LADD
Customer service was great, I loved the sales person knew my laungage
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September 2019 by David McQuien
So so so so good
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June 2019 by Ricardo Jimenez Neri
Awesome Furniture