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November 2023 by Frank Agullo
BMW of El Paso truly stands out for its exceptional customer service and the undeniable quality of its cars. From the moment you step into the dealership, the staff goes above and beyond to ensure a seamless and pleasant experience. Their knowledge and professionalism are evident, making the process of choosing and purchasing a vehicle stress-free and enjoyable. The range of cars available is impressive, each model boasting the high standard of performance and luxury that BMW is renowned for. It's this combination of top-tier service and outstanding vehicle quality that makes BMW of El Paso a five-star dealership deserving of the highest recommendation.
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November 2023 by DJ Barron
Salesman Rafael Rojas was excellent: professional, knowledgeable and courteous. This is my 2nd used BMW purchase from BMW of El Paso and was highly satisfied. I would recommend Rafael Rojas for your vehicle purchases. Thank You.
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November 2023 by Perry Wolfe
If you have three hours for an oil change, they do well. They paid for an Uber home after two hours waiting there and an Uber back to pick it up when they finished. The service advisor (Ana) was very kind, courteous, snd apologetic.
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November 2023 by Louie Arevalo
Thank you BMW El Paso! Ana and Karina in the service dept are exceptional. Very communicative and patient. When I’m El Paso I will definitely always patronize BMW El Paso for service. Thank you ladies!
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September 2023 by Kristin Fredrick
We have been so impressed with the quality of care at BMW of El Paso. Every employee we have encountered has been very professional and courteous. Kyle handled my routine service today and made sure I as well as my car, were well taken care of. A+++++. Thanks Kyle and BMW of El Paso!
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September 2023 by Alex Anzhaer
Bought A 2020 CPO M8 Competition with Jonathan Rodriguez and director Jorge Salas. Great experience. Beside minor stuff due to communication, everything was handled professionally for a sight unseen purchase. Congratulations to my fellow BMW car guys, hope you sell more BMW and beat the Mercedes guys looking for their teeth. Salute form Oklahoma.
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September 2023 by Scott Finnell
I was stranded on the road more than 2 hours from the dealership. BMW arranged for a tow and Alex was my service advisor. She was fantastic. Got the car in right away and ordered the needed parts. She also kept me abreast of what was happening and got the car back to me as soon as she could. I could not be more pleased.
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September 2023 by Arod
People were very kind but unfortunately my service experience was not the best. Took my car in for an oil change and a wind leak noice that is driving me insane every-time i drive and got it back the next day but wind leak is still there, unfortunately it can only be heard while driving, I plan on taking it back but due to the fact that they never have a courtesy vehicle its very difficult to find an opportunity to take it back. I hope someone has a better experience with their service department.
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August 2023 by Rubi Barraza
This is my 1st time purchasing a vehicle at BMW of El Paso, TX and I am beyond thrilled with the whole experience. Our sales representative Manny was so detailed and made the deal happen. Armando the finance manager was understanding and made the process quick. And lastly David Castillo’s breakdown of the vehicle was outstanding. We left knowing every there was to know about the vehicle. Will definitely be returning for the next vehicle purchase.
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August 2023 by Libna Camarena
Great customer service! Did not have a loaner but were able to provide Uber service to get us around the city during the service to my car. Received the car back washed and vacuumed. Thanks BMW and thank you Heidi!!
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August 2023 by AWILL -GQ
My most recent experience at BMW was horrendous. I dropped off my vehicle for a world class inspection. I was told I was going to get notified by a service advisor when my vechical was ready for pick up. That never happened. I had to call twice. On the second call I was hurried off the phone. Finally when I picked up my vehicle. Its was not washed it looked like someone just threw dirt on my vehicle and left it in the corner to collect dust , and bird feathers were also in my rims. My question is does BMW of El Paso have preference of customers they treat correctly or is it just a selective few that do not receive the full BMW customer service experience?
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August 2023 by Heidi K.
Excellent staff and service. Great amenities. Coffee bar and car wash. Comfortable customer lounge area.
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July 2023 by Anna G
I was in El Paso for a family event and noticed unusual steering on my car Thursday morning. I called BMW- El Paso because I was going to travel back to Florida on Sunday -1700 miles. The asked me to bring the car in right away for an inspection and was given the all clear in less than an hour and a half including a complimentary car wash! Excellent Service. Thank you to our Service Advisor Kyle Clark and the team!
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July 2023 by Isaac Quezada
Quick, efficient service with proper communication to client about their vehicle. Five Stars!!
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July 2023 by Gabriella Bensor
I am an out of state customer and Omar was great and not to pushy like most dealers. He is very straightforward and honest. Even getting a vehicle out of state feels risky but he took detailed pictures of all the flaws and provided the car fax to the notary. Stress less deal. He was patient with me getting the documents to him and a great communicator. A1 service :)
