-
November 2023 by Elizabeth Fuentes
The customer service was great. They didn’t try to sell me anything other than what I needed. The service was completed in a reasonable time frame and my brakes are working properly. I will be returning if my vehicle needs any repairs or maintenance in the future.Service: Brakes
-
November 2023 by Greg Aceves
My Gregorio Aceves, my experience with was great. I am very happy with the mechanics, Juan and staff . I am happy with the work the did and the way I was receive thumbs up for for brake master
-
November 2023 by Angel Guerrero
Went to get my brakes changed and I had a flat recently and it was dam near impossible to get it off because they tightened the bolts like they were trying to stop hunger but tightening it as much as possible. Had to go to another shop and wait 2 hours Service: Brake service & repair
-
October 2023 by Nasser AKA GNOS
They are unrealistic with the price and they try to take advantage of people. They tried to get me to sign up for a credit card and all I really needed was some rear brakes and new rotors. Long story short they tried charging me almost $1,000 and wanted me to sign up for their credit card. I went to autozone got the brakes and rotors for about $155 (lifetime warranty on brakes) then went to a local business and they took care of it for $98 and also inspected the bearing,which Brake masters said was broken, and reported no issues with the bearing. To me that’s bad business practice.Save your money and go somewhere else.
-
September 2023 by oscar carbajal
Quick and easy oil change. Fair price. Great staff. Don’t forget to use the coupons on the website.Service: Oil change
-
September 2023 by Victor Espinoza
I was robbed. The purpose for my returned visit was because when BM replaced my rotors and brakes in May, they still didn’t sound right. There was a scraping sound coming from the brakes that I had just replaced. Also, my ABS light was lit very soon after my brake job. So I requested for it to be checked. Once the mechanic inspected it, he told me that there was nothing wrong with the brakes but that I needed to get my bearings replaced. The cost was going to be over $450 dollars. I was charged $100 for the diagnosis. This left me uneasy and I decided to get a second opinion. I took it to another mechanic shop to have all the same issues checked. The second shop said that there was nothing wrong with bearings and said that who ever did the brakes did a very poor job. The noise was coming from the breaks because the rotors seemed to have been polished/grinded with a small grinder. You could tell by the small swirls all around the rotor disk and the ABS sensor bolt was just loose. He tightened that up and told me to drive it for a bit and it should go away that is if the sensor didn’t get damaged due to that it was never tighten correctly. He charged me $0.00.
-
September 2023 by Maxine Guzman
I was very happy with the service. Juan exclaimed the dishing on my vehicle in depth and performed the approved repairs in great time. Thank you.
-
August 2023 by Amanda M.
This is in regards to McRae location. Got ignored, when finally asked if I needed help all they could do was say maybe we can get to it, maybe not. My air conditioner went out in 100+ weather. I said it was fine if they couldn’t but please let me know when I could bring it in. Got another I don’t know you just have to wait. After 20 minutes I left a sweaty mess. This location is closer to me so I went there, but will go to the Lee Trevino one instead. Already talked to someone there and was kind and helpful. They need to give McRae location a lesson in etiquette and how to speak to customers.
-
August 2023 by Michael Rodriguez
Fast and helpful they did a great job and angel reassured me that the job would would be done precise. The lifetime warranty puts my mind more at ease in case anything comes up in the future.Service: Brakes
-
July 2023 by Trey Bustamante
We were on an out of town trip and were stranded, these guys were very quick and efficient getting my vehicle back on the road so me and my family could get back home.Service: Auto brake repair
-
June 2023 by Damian Valenzuela
Very honest told me my brakes were still good and didn’t need them. So just changed my oil.Services: Brakes
-
May 2023 by Jack Varner
Fantastic crew. Got me right in. Showed me what needed replaced before replacing. Very honest.It was pushing closing time. Yet they took the time do do things right.I had asked to also have them replace my windshield wiper blades.Somehow that was overlooked in the quoteSo they replaced them at no charge.I highly recommend this placeService: Brakes
-
May 2023 by Melanie
Got everything done in a timely manner and I could feel the difference driving out of the parking lot. Will definitely return in the future.Services: General repairs & maintenance
-
March 2023 by R M
Do not bring luxury vehicles here. I brought my Range Rover to have the breaks replaced. When my vehicle was returned to me, the part break fault light was on and so was the break calibration light. Management claimed the lights were on already and insisted it was a host of other issues with my car when it was perfectly fine when I brought it in. They were never able to fix why the lights were on. I took my car to a Land Rover certified mechanic and he let me know a part was broken due to them probably not putting my car in service mode prior to working on the breaks like they are supposed to. I am now out the money to get it fixed and this place will not take responsibility for their mistake.Service: Brakes
-
March 2023 by Cynthia Salas
I appreciate honesty and the gentlemen that checked my brakes told me I was still good on brakes. I truly appreciate that they didn’t take advantage of a lady. When I was told by the dealership that I needed brakes ASAP and wasn’t true.Service: Brakes