-
September 2023 by Carlos Torres
Jennifer Roberts was awesome and immediately took care of me. I love her energy and customer service. Thank you Jennifer!!! See you guys soon :)
-
September 2023 by Angie Denson
Carlos Carranza is amazing at his job. He helped me in every step of the way and was so kind and understanding as well as listening to everything needed with my purchase. I recommend him 100% to anyone because he’s the right person to go to if you are in the market looking for a vehicle.
-
September 2023 by Becky Vasquez
I was very fortunate to have had Jesse beard assist me with my car. He was very helpful and kept me abreast of what was going on with my vehicle. It was a little more than I had hoped but at least now I have my car back. I think you have a real asset in Jessie. Thank you all again.
-
September 2023 by And C
Mauricio, Oscar, Ivan great customer service amazing sales guys very patience and helped me in all my needs! I left with my dream car thanks to this amazing guys going above and beyond for my husband and I! If you need a car definitely go to Casa Ford Mauricio best sales guy!
-
September 2023 by Adolfo C.
They're very friendly and attentive when making the sale. But once you signed and leave, having a difficult time getting stuff that was promised get done. Very disappointed.
-
September 2023 by Vida Rocha
Jay and Alex helped us get our dream truck! Thanks to them my husband got the perfect birthday present! ??Thank you so much, we couldn't be more happy with the deals and the customer service! ???
-
August 2023 by Adriann Gomez
My sales consultant was very knowledgeable and informative. My questions were answered promptly and without any “Sales Talk Runaround Gimmicks”. I have purchased many vehicles from several dealerships in the past and this was the first time I experienced smooth sailing. Thank you, Luis Valdez, for your exceptional quality customer service and for being good at what you do! Actually talking to people instead of talking AT people is a good attribute to have. Job Well Done!!
-
August 2023 by Maria Luz Herrera
Mr. Marco was patient, as I had several questions, he answered answered them all patiently. He is courteous, helped make billing details transparent. The office he shares and his work area was clean, organized and quiet. I'd had reservations about returning to Casa Ford after previous experiences, I will no doubt return for next service and intend schedule via Mr. Marco.
-
July 2023 by Bertha Magana
I met Salesman Erick Pantaleone the day of my purchase. Good listener and got us exactly what we were looking for. He was very patient and helped us with the process and all went very well. Thank you for having personnel like him who will do their best for the customer.
-
July 2023 by Harvey Adams
This experience I had was wonderful. I’ve had different experiences, good and bad, at different dealerships and this one was the best to date. My service advisor took care of me from start to finish, from getting the repair approved from my extended warranty, to getting me into my rental, and even calling me to tell me my vehicle was ready EARLY. Superb excellent service experience all around. I can’t say that enough. After this encounter, I wouldn’t go anywhere else. A++++
-
June 2023 by Jay C.
Monday, June 12, I went to CASA Ford to buy a car I found online. I met with a salesman named Anthony. Turned out that the cars I wanted to look at were not at Casa Ford but at Casa Kia and GMC. We picked up the car and went back to Casa Ford to do the paperwork. I agreed to pay $5,000 down and finance roughly $10,000. During negotiating I was told that they would put new tires on it and would detail it. The next day the $5k was deducted from my account, Wednesday the loan showed up on my statement. Tuesday, I called Anthony to check on the car and was told it was being cleaned and tires still needed changing and they would change the oil. Wednesday, I called and was told it was not ready and Anthony would check on what else needed to be done.Thursday, I called again and was told there was no update. I got off of work and drove to Casa Kia to figure out what the deal was. I arrived and the front desk had me talk to Alejandro Soto, he told me the car was in line to be serviced and had not even been touched. I pressed him why it was taking so long, he said Casa Kia cars were the priority. I asked him why I had been told it was getting serviced earlier in the week and he went to go check his computer, he returned and told me the car could not be sold. I said I had already paid for it he said that was not possible because it was not for sale. I asked him when did the service technicians discover that it could not be sold, and he said that they just figured it out minutes before I arrived. He then transferred me over to Oscar Martinez who reiterated that Casa Kia could not sell me the car and that it should not have been sold to me. Oscar would not explain what the problem was. When I asked why I had been sold the vehicle, and further been continuously told that it was in the process of being prepared for me, he said that was not his department and that Casa Ford would have to answer those questions. I thought they were the same company as they shared inventory and I was driven over to Kia to look at the car I found on the Casa Ford website. Both Kia employees explained that while the dealerships shared the same name "Casa" that was the extent of their integration. I asked Oscar to let Casa Ford know I was coming so that I would not have to go through the whole process of explaining my situation again.At Casa Ford, I asked for Anthony and a Manager. The desk told me they had seen Anthony and would get him first and then a manager. After several minutes they returned and said Anthony had gone home. I told them that I would still like to speak with a manager and waited a further 5-10 minutes. Miguel came out and asked what the problem was, I asked if he was aware of the issues with the car I purchased, and he was not. I was frustrated that Oscar had not told him like he said he would. After explaining again Miguel said he needed to look at his computer. He returned and said they could not sell me the car, again I explained I had already bought it and the payments had gone through. I asked why I could not take it home and Miguel said that it was not safe to drive and Casa Kia service should have told them about the issues and it was Kia's fault that it was listed for sale in the first place. I asked what happens next and was told that I can work with finance on getting my money back. I clarified that they figured out they could not sell me the car moments before I show up in person unannounced. He said that was correct. I asked about all the updates I got, he said he didn't know and Anthony must have lied. He walked me to Finance and said to cancel the sale. Luis got my account info to return my deposit and said he would cancel the loan. I got my deposit back that day, the loan is still in effect over two weeks later. I have called 5 times since then and never can get anyone in finance. I talked to USAA and they explained it is a very simple process for the dealership to cancel the loan and return the funds. USAA advised me to pursue legal action and in light of how I have been treated I am inclined to agree.
-
June 2023 by Ana Porras
I bought a Bronco Sport, on November 2021. It has like at least 5 recalls. They "fixed" one something with the breaks, now my car sounds like the trash truck ?.. and then my car broke down in the middle of the street they couldn't find what was the problem ?
-
June 2023 by Toni Torres
This business gets pretty busy which can lead to some missed calls, lack of communication about your vehicle, where they are at in the repair process. It can feel like the only reason you got your car back in a decent amount of time is because you are on top of them, asking them over and over again. Even so, they tried their best to call back and were very respectful to me and my family throughout the process. I appreciate that.
-
June 2023 by Edmund Castle
The service department was incredibly helpful in Diagnosing a check engine light on my vehicle. Casa Ford picked up my vehicle why I was traveling, diagnosed it and had my vehicle ready a day earlier than what was quoted. I also appreciated that the total cost of service did not exceed the initial estimate for parts and labor. The whole experience was fast, more affordable than what was quoted and I received my vehicle back in time for a road trip. Much appreciated!Many thanks to Sergio and Craig in the service department.
-
June 2023 by Lori Garcia
My car has a recall recently and the team reached out to me to let me know that they could send someone straight to my house and have it serviced at my convenience. When I set up the appointment. I had it scheduled for them to come to my house. However, I had to go to work unexpectedly. And had to cancel my appointment. They called me immediately and let me know that they could come to my place of work and still get it fixed that same day. They went above and beyond. Completely grateful thank you.