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January 2024 by Grace B.
My family has had nothing but issues with a vehicle they have purchased from this dealership. The dealership has been dishonest and very difficult to work with. Do not use this dealership.
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January 2024 by Brie B.
I don't like leaving reviews, especially bad ones, but in this case I think it's more than fair and people should be aware of what they're getting into when going to this dealership. I also had to heavily edit it to get it into one review. It's a whole Saga and the full review will be on yelp and everywhere else I can put it. The very brief version is- we bought a car from Casa Ford a year ago, having researched and wanting a reliable family car we found a 2014 ford escape with way less than 100K miles at casa ford. We brought up transmission issues we found while researching this model year and the salesman Robert, actually told us Ford Proper figured out it was a shift solenoid and the part was ordered and it would be repaired, and that he even felt it "slipping" during our test drive. Th backup camera was also malfunctioning-either a black screen with "contact your dealership" or an upside down picture. We purchased the car with the understanding that both the transmission and the backup camera parts were ordered and repairs would be made to mitigate issues and fix the camera. From the get go we have had nothing but problems, including delivery of the vehicle not being on time twice. Getting a flat tire with in the first weekish of having it, only to find the spare that came with the car was also flat and rotten which left us stranded for hours on the highway, it was like pulling teeth to even get them to replace the spare and we were out the cost of new tires on a car we literally just bought. So much for that 172 point safety inspection. The parts we were expecting for the transmission and camera were back ordered, and we called every few weeks and asked when we took the car for oil changes and always got the same story "back ordered" for a year, which I don't believe, getting stranded on the side of the highway again with transmission problems that we were promised would be mitigated, only to find out the parts we were expecting were never actually ordered and magically the backup camera parts were in two hours before I called to complain. Imagine that- a year after we've been asking and I'm stranded on the side of the road with the exact problem we were promised would be avoided and *poof* parts are here! Except not the parts we need, or the ones we expected because Casa Ford got motor mounts instead. Because "your husband said he wanted new motor mounts" that's so stupid it doesn't even make sense, especially since my husband is a mechanic and our biggest concern WAS THE TRANSMISSION! Car salesman are known for being slimey and Casa Ford is no exception. I kept getting those automated messages from Casa asking "Are you or anyone you know interested in getting a new car?" And a few weeks ago I responded to to stupid robot after seeing the message and looking at my black backup camera screen with "I'm interested in getting the backup camera I've been waiting a year on fixed!" And of course I got no response. This salesman, Robert, even though he was the one that said Ford had a fix, felt issues during the test drive, and swore up and down it wouldn't be an issue tried to use my frustrated response to their robot as some sort of admission that the transmission wasn't an issue!!! So if you didn't know, they can see and respond to those automated messages but if you have a legitimate problem THEY'LL JUST IGNORE YOU AND TRY TO TWIST YOUR WORDS AND FRUSTRATION! So here we are now, stranded between duty stations, we trailered the car (a whole debacle in itself, due to the not-quite 172 point inspection again and missing eye bolts) took it to a dealer close to us and... $7K TO REPLACE THE WHOLE TRANSMISSION for a car we paid $15k for ALL IN ONE YEAR OF DEALING WITH CASA FORD. I am wholly expecting some sort of rectifying efforts on their part but until that happens I HIGHLY RECOMMEND YOU GO LITERALLY ANYWHERE ELSE!
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September 2023 by Adolfo C.
They're very friendly and attentive when making the sale. But once you signed and leave, having a difficult time getting stuff that was promised get done. Very disappointed.
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June 2023 by Jay C.
Monday, June 12, I went to CASA Ford to buy a car I found online. I met with a salesman named Anthony. Turned out that the cars I wanted to look at were not at Casa Ford but at Casa Kia and GMC. We picked up the car and went back to Casa Ford to do the paperwork. I agreed to pay $5,000 down and finance roughly $10,000. During negotiating I was told that they would put new tires on it and would detail it. The next day the $5k was deducted from my account, Wednesday the loan showed up on my statement. Tuesday, I called Anthony to check on the car and was told it was being cleaned and tires still needed changing and they would change the oil. Wednesday, I called and was told it was not ready and Anthony would check on what else needed to be done. Thursday, I called again and was told there was no update. I got off of work and drove to Casa Kia to figure out what the deal was. I arrived and the front desk had me talk to Alejandro Soto, he told me the car was in line to be serviced and had not even been touched. I pressed him why it was taking so long, he said Casa Kia cars were the priority. I asked him why I had been told it was getting serviced earlier in the week and he went to go check his computer, he returned and told me the car could not be sold. I said I had already paid for it he said that was not possible because it was not for sale. I asked him when did the service technicians discover that it could not be sold, and he said that they just figured it out minutes before I arrived. He then transferred me over to Oscar Martinez who reiterated that Casa Kia could not sell me the car and that it should not have been sold to me. Oscar would not explain what the problem was. When I asked why I had been sold the vehicle, and further been continuously told that it was in the process of being prepared for me, he said that was not his department and that Casa Ford would have to answer those questions. I thought they were the same company as they shared inventory and I was driven over to Kia to look at the car I found on the Casa Ford website. Both Kia employees explained that while the dealerships shared the same name "Casa" that was the extent of their integration. I asked Oscar to let Casa Ford know I was coming so that I would not have to go through the whole process of explaining my situation again. At Casa Ford, I asked for Anthony and a Manager. The desk told me they had seen Anthony and would get him first and then a manager. After several minutes they returned and said Anthony had gone home. I told them that I would still like to speak with a manager and waited a further 5-10 minutes. Miguel came out and asked what the problem was, I asked if he was aware of the issues with the car I purchased, and he was not. I was frustrated that Oscar had not told him like he said he would. After explaining again Miguel said he needed to look at his computer. He returned and said they could not sell me the car, again I explained I had already bought it and the payments had gone through. I asked why I could not take it home and Miguel said that it was not safe to drive and Casa Kia service should have told them about the issues and it was Kia's fault that it was listed for sale in the first place. I asked what happens next and was told that I can work with finance on getting my money back. I clarified that they figured out they could not sell me the car moments before I show up in person unannounced. He said that was correct. I asked about all the updates I got, he said he didn't know and Anthony must have lied. He walked me to Finance and said to cancel the sale. Luis got my account info to return my deposit and said he would cancel the loan. I got my deposit back that day, the loan is still in effect over two weeks later. I have called 5 times since then and never can get anyone in finance. I talked to USAA and they explained it is a very simple process for the dealership to cancel the loan and return the funds. USAA advised me to pursue legal action and in light of how I have been treated I am inclined to agre
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May 2023 by James Sparks S.
Overcharged?? On 5/27 Wife was driving to oncologist doctors appoint. Lost power in 2015 Ford Fiesta, called Triple A and car sent to Casa Ford. Casa Ford kept car 7 days for new water pump, parts total about $200, Labor $875. Picked up car on 5/24, drove four (4) miles towards home. Car lost power, Casa Ford sent tow truck, examined and said problem with gasket (they previously replaced in original repair) and they want $1200 more. Wife asked to speak to Lowenfeild, his secretary said gone for the day (mid-afternoon weekday) Said he would call her tomorrow, Fri. Never heard from him. Today s Mon 29, still have not heard from Casa Ford. calling EP Lawyers assn. on Tue. "The average cost for a Ford Fiesta Water Pump Replacement is between $524 and $587. Labor costs are estimated between $238 and $300 while parts are priced between $287 and $287."
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March 2023 by Lydia S.
In short, I don't trust Casa Ford at all. I took my vehicle here because I'm new to the area, didn't know where else to go and I was in a crunch, and friends told me to go to the dealership. They did their diagnostic and called me with the quote which seemed really high. So I asked them to send me a detailed, written quote. They quoted me on 3 different repairs they decided my vehicle needed. And the cost for each was over $1,000. Something felt really off with this quote so I did a lot of research, calling other mechanics, and asking mechanic friends. Everyone was shocked by the quote and didn't trust it either. I took it to E&R Automotive (highly recommend them!) and they determined only 2 of the 3 repairs Ford quoted me on were necessary. The 3rd repair was Ford lying. I know the dealership will overcharge but I hate when they lie. I broke down the Ford quote for each item and there were still hidden fees in it that I couldn't figure out. I am furious with Casa Ford and cannot recommend them.
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March 2023 by John Scoggins
Very friendly and a accommodating staff. I would recommend them to all my friends.
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March 2023 by Heather Riggs
Great fast experience. Jay was very knowledgeable and helpful in all inquiries and the overall purchase.
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March 2023 by Marco Torres
So far your sales and service departments have been great. Fast and friendly people. I’m always recommending your store to my friends.
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February 2023 by Michael McMinn
My vehicle ,2017 Mustang, has been in their service department longer than it has been in my driveway. 10 August-9 September, 24-29 and 28 November - present. Payments are being paid . Their mission statement about doing what's right isn't worth the card it is written on in my opinion!Services: Auto engine diagnostic
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December 2022 by Keely P.
I live multiple hours away from this dealership. So I started the process over the phone and made it very clear I wanted an exact break down of the cost and money I would be spending. They send it over and I agree to the price and start my long journey drive to them. When I get there they have added multiple thousands of dollars onto the car and my interest rate percent is up 2%!!!! They refuse to go to the price that they had agreed to over texts. Super disappointed with this dealership. Clearly scammers trying to get every penny possible out of people.
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December 2022 by Eduardo M.
I bought a 2019 F-150on 10/01/2022 and and was stopped by officer and found out truck is not registered to my name also my plates expired and they expect me to go to DMV and purchase another temperary plates that are costing me $37.95 DMV are asking me to go get an inspection done before I go get temp. plates this is no bueno
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October 2022 by Rudy N.
Beware when you negotiate your prices when purchasing a car because on top of the agreed price you are still forced to pay 3 separate junk fees:ETCH fee for $499.50 ( stikers on your windows)Advantage Loyalty for $399 (cupon booklet)Triton Paint for $699 ( car wash kit)They will try to spin these fees as "great benefits" but at the end of the day they are junk fees so that they can take more money from you and by the time you see them in your final numbers you are already in financing and emotionally invested in your purchase.They actually tell you that if you don't pay them you can buy your cars somewhere else.Guess im buying all my next cars SOMEWHERE ELSE!
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July 2022 by Guillermo O.
I took my truck to get diagnostic tests and after a week the service guy, that goes by Turtle a name that matches his work, tells me that MAYBE they will look at it in another week or so. Need to say I went to pick it up and found a mechanic shop that actually gives a u no wat!!!
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June 2022 by Ellen B.
BEWARE!!! The Casa dealers have no intrest in treating their customers fairly! Grab the money and run as fast as they can. I guess they dont care how many bad reviews they get. They are laughing all the way to the bank! Please use another Ford dealer Casa Ford and their sister stores are not concerned about customer service!