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March 2023 by Google user
My 2022 Silverado broke down @11,000 miles a week ago. Has been in dealership shop since, they still don’t know what is wrong.when they do figure it out they still need to order the parts parts (not in El Paso) the parts were said to take a week or week and a half to get here.they do not offer a courtesy car or a shuttle.After you buy the vehicle you are left walking when you brand new vehicle factory warranties vehicle breaks down. Feel bad for others that this happens to.
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August 2022 by david davis
I scheduled an appointment for basic services over a week in advance. Arrived at the scheduled date and time, parked in the service-line, no one acknowledged I was there. So I went in for help. I was told that they are so understaffed and overworked that it wold take 2-3 weeks to do the work. I brought my car to a local mechanic and had the issue resolved in less than an hour.
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July 2022 by Victoria “Victoriay9” Y
It's okay. But I feel like some of the salesmen were just hungry. Meaning that there's already twice this happens to us where the salesman is happy to help but once we close the deal any leftover stuff he was like whatever. They didn't call to let us know the plates and sticker were there already for weeks. And they told us to take it on Monday to do a deep clean of the car and to get out goody bag... And when we got there they were closed. There was just alot that happened afterwards which were small but still would have liked more of that same customer service but for everything. Not just the beginning.
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June 2022 by Humberto Perez
I bought a used truck, nothing but problems.They have yet to register the truck and my paper plate has expired.They promised me a full tank of gas and detail and they refuse to do it now.They fixed a minor oil leak and did not install the shifter cable correctly and I was stranded out of town.(when I called them they said they will see if they can look at it).Save yourselves a headache and buy elsewhere!
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February 2022 by Roy Ontiveros
bought a 2022 Chevy Tahoe and after taking delivery, the vehicle shot up 6 codes which deemed the vehicle unsafe to drive. the vehicle has been in service at Rudolph now for 2.5 months with no fix, as a matter of fact GM is involved now and I'm being told that they still don't have a date as to when parts will be available. we buy an estimated 10 Cars a year for our businesses, and this was our first GM vehicle! boy, do we regret it. I have text and called service for an update and still no call back or text. even spoke to to Sales Mgr to see if they would buy it back and get us into another vehicle and I was told there was nothing they could do! so frustrating!
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January 2022 by Frankie Chavez
Helped me get my new truck
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January 2022 by Anthony Scalza
So far so good ....
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December 2021 by Myrna Gallardo
buen servicio ! muy amables y muy confortable lugar!!
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December 2021 by Robert Villalobos
Scheduled for an oil/ filter change and tire rotation at 7.20, completed and done as expected by 10 with the car washed as well. Service advisor was friendly and very quick at check in.Only issue i had was the waiting in showroom. There were only 3 people waiting in area early on and 1 employee in showroom and music was turned on at a blaring level that was ridiculous. I stepped outside for about 40 minutes but came back in because it was cold. The music went off for about 15 minutes and then it was turned back on again unnecessarily loud. I messaged dealer and complained to staff and waited outside for my car. Other businesses play music but the volume is more comfortable.
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November 2021 by Paul Garcia
Bill K. is the best service manager there I have had the pleasure of professional superior service from Bill and the service technicians at Rudolph for the last 15 years I won’t take my truck anywhere else.
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April 2021 by Hollis Axelrod
The staff was extremely helpful
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December 2020 by Stephanie Staples
Albert was AMAZING, super friendly and willing to work with us (and around our 4 young kids) he deserves more than he’s paid that’s for sure!!!!
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December 2020 by Clyde Jones
Very helpful
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July 2020 by Claudia Hita
The salesman Luis Quintana was very professional and great customer service.
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June 2020 by John Dixon
My personal experience here has always been good.my salesman Alberto has been doing a really good job at ensuring that I have everything that I need
