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March 2024 by Gaelan Abney
Worst Chipotle in El Paso, which isn't saying alot, of course. So, prior to my last experience, I had to request that my food be remade something I really don't enjoy doing and definitely don't enjoy being that guy who has to speak to a supervisor and heavily debated about just accepting the situation. To sum up the experience, the employee who was working the front had decided to clean the serving counter with his gloved hand, and then use that hand to add cheese to my food ???. Thankfully another employee at the time remade my food.Flash forward too today, I walk in and see that same employee again with his gloved hands leaning on the counter. Hypothetically, and hopefully that counter is clean, but regardless I am sure that most customers would prefer that if they are about to be served that an employee wouldn't be putting their hands on anything but the utensils used to serve food.I debated about dealing with it again not wanting to be that customer who complains, and perhaps it was the bad experience I had with that employee before but I decided to try to go through the drive through, unaware that it's for pick up only. When I pulled up to the window a different employee walked up to inform me that it was for pick up only...then just walked away saying nothing else or offering any sort of help whatsoever ?.I decided to go back in, and choose to be that customer and asked to speak to a manager or supervisor, I was pointed to Gabrielle or Gabriella, one of those names. She was extremely reluctant to hear what I had to say and seemed upset to even be having to speak with me. I told her of the situation, and she seemed to be almost shocked by my request to even ask for someone else to help me, and acted as though his actions and lack of cleanliness was more than acceptable, finally and again very reluctantly she offered to make my food herself.This definitely is the last time I ever go back, and 100 percent recommend going anywhere else or making the drive to the other location on Zaragoza.
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March 2024 by Quin Tana
Super friendly staff and DELICIOUS FOOD! great way to lose weight and eat good! Lost 22 lbs by eating Chipotle 3-4 times a week. Or more most weeks. Way to-go guys! ????Vegetarian options: Great way to lose weight and eat good. Cheaper than McDonalds.
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February 2024 by Glitter Glittz
Today I spent $45 on 2 chipotle bowls. Yes, with that alone it shows that is an issue alone. $20 for a bowl with little scraps of meat and topped it with rice and lettuce is WILD. Definitely not going back as it is literally no longer worth it.
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February 2024 by N S
The inability to use gift cards on the app or online without first creating a profile is unacceptable.the only thing that would cause me to return is how pleasant the staff was regardless of how rude I was upon entering (solely due to our difficulty ordering online or through the app)
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February 2024 by E.l G
A little more lettuce for my salad but was still
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February 2024 by monica Chavez
Way better than the location on fountains. Great service, Serving and nice and clean.
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February 2024 by S J
I ordered a barbacoa bowl on the app, I picked it up and when I got home I saw that it was a huge bowl of rice and CHUNKS of fat. This was all the meat in the bowl.
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February 2024 by Ykoviaac L.
The food at this location always has a burnt flavor esp the chicken won't ever go back to this store one or twice ok but every time is unacceptable
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January 2024 by Marielena Candelaria
Very rude staff
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January 2024 by Keith Shackelford Jr
Worst Chipotle on earth.
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January 2024 by Briana Marquez
Really bad attitude I would give 0 stars if I could they need to hire better
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January 2024 by Samantha Rascon
Ordered my food online, half way through my bowl some green bug came crawling out. I'm extremely disgusted, I don't think I can eat at Chipotle after this. This was my last straw due to other problems with my food such as not being cooked fully and tasting very odd. I wish I could post a picture the bug for everyone to see, but i dont have an option for it. ?.
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December 2023 by mora74k
Still had 45 minutes left before closing. They had no white rice, only 2 choices of meat, no chips, and rude customer service... attitude of hurry up and leave.
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December 2023 by Chance
Always have a good attitude. This location will replace their utensils to make gluten free bowls.
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December 2023 by Krystal P
This was my first time coming to Chipotle, and it will be my last. I can't understand the hype around this place because my food was lacked seasoning, and it wasn't piping hot! I did taste a hint of spice, which I assume came from the queso. The employees were very helpful when I placed my order, which is why I am giving 3 stars. The restaurant was clean, which was also a plus. I paid $15 for a chicken burrito bowl and drink, which I feel is high for a meal lacking in seasoning.