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November 2023 by yesenia silva
Worst service ever !! Delivery service worst they arrived to my home looked at the door and right away stated that sofa couch will not fit that I will need to sign a waiver that I will be responsible of any damages on my furniture . Conns hires a third party delivery company that won’t provide customer service . You call store to talk to manager and he won’t care if you cancel . WORST SERVICE !! Coming from a manager. Cancelation even worst they debit your account and they don’t refund you directly you have to call directly to the bank that debit your account to resolve issue . Don’t waist your time or money with this Conns store ..
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November 2023 by Angela H
CONN ARTIST, I've requested repeatedly to be removed from the mailing list since you sold me a refrigerator that had been nationally recalled for over a year. I fought successfully to get a refund even though you charged me the warranty, knowing that the product was defective. I recommend that future buyers recycle plastic bags and boxes before you waste your money. 11/14/23. When you conned me out of my (money) warranty, selling me a product knowing that the product was defective, I requested then to be removed from your mailing. Until you remove me as requested, I will continue to post reviews.
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November 2023 by Jacqueline Montejano
Gay and Chris worked with us to take a sofa set we loved. They were very welcoming and accommodating. Highly recommend!
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September 2023 by Leslie Mendoza
Chris & Ron have EXCELLENT customer service very patient with all the questions I threw at them were very helpful & knowledgeable. I will definitely be recommending this West location to friends & family. I would give them a million stars if I could!! Extremely satisfied with the service and product I received today!! Ron & Chris will not disappoint! Conns west location definitely has a returning customer with me!
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September 2023 by Sharon Mills
I went to Conns for the first time today and the sales people were extremely helpful. I got a very good deal and I was treated very well. I would highly recommend Conns Furniture Store to anyone who is looking for beautiful furniture and a good deal and very helpful sales people.
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August 2023 by Gloria Viniegra
I received a great assistance from Salvador at this location, I was stressed because of my refrigerator dying on me. He helped me to make a quick decision to buy a new one that fits my needs, process was fast and efficient. Very grateful.
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August 2023 by Kenzi V
My experience here was alright and my review more stands with the actual company. READ The FINE print. They say oh you have a year of interest free but don’t tell you if you don’t pay it In the year the interest from that year goes on after the years over. Absolutely ridiculous. I would never use a company like this again. Y’all are scam artists
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August 2023 by Kayla Hinds
Great experience. Chris and Ron were both very helpful and patient. They were able to get me quick delivery and answer all of my questions. Cannot recommend enough.
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August 2023 by Donna Beasley
I could not be happier with Conn's at Sunland Park. Gay Padilla helped me select a beautiful LG refrigerator with UV lighting. In two days it was delivered! There was an issue with the icemaker but within the week, the repair team. Ian and David had new parts ordered and replaced!
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August 2023 by Ron C.
Great store to shop at! Everyone is friendly and considerate of my shopping needs! Prices are great too! Richard and Chris the store managers really helped me save money on our purchase. If you need appliances, Electronics or furniture this store is the place to shop!!
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July 2023 by Vanessa Madrid
My sales associate Sebastian was very patient, helpful and made my process very fluent. El Paso West
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July 2023 by Juan Lopez
Chris and Sebastian were both very helpful. They have a great attitude. The process was pleasant all the way from selecting the purchase to loading them. Thank you
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June 2023 by Tiff
Lulu was really helpful and she processed everything quickly. I am very satisfied with the service provided. The compared costs to what I would pay somewhere else was almost the same. Great overall experience!
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June 2023 by Robert Tellez
Sal is the best salesman I’ve had the pleasure of working with. He was very knowledgeable and able to answer all my questions. I will definitely be coming back for any future purchase’s.
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April 2023 by Johnoscar V
WARNING! DO NOT BUY ANY PRODUCT FROM THIS COMPANY, THEY JUST WANT TO RAKE YOUR MONEY. All their WARRANTIES ARE FRAUD. I SPENT ALMOST 10k with their product MOHAWK CARPET last year and when I submitted a claim for warranty they denied it. So, they are FRAUD, they take money and they don’t want to give you your warranty when you need it. Be careful with this STORE. They are GARBAGE and MONEY TAKERS.