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September 2024 by Maria Resendiz
They never returned my deposit, the truth is I'm very disappointed ?
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September 2024 by Berenice Salazar
Everything was great!
Rooms: Good
Safety: Good
Walkability: Good
Food and drinks: Great!
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September 2024 by Lai Fan Lee
I just wanted to take a moment to express my gratitude for the exceptional service I received from service crew during my stay.
The service was incredibly welcoming and attentive.
Every interaction with them was marked by professionalism and a genuine willingness to help.
The attention to detail and friendly demeanor truly enhanced my experience.
Thank you, Yahaira for making my stay so enjoyable — I couldn’t have asked for better service!
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August 2024 by Mason Mason
The customer service here is terrible. You would think that it being the most expensive place in town, that they would value you as a customer.
My room was dirty. While walking around barefoot I kept getting long hair stuck to my feet. Went to use a towel and again long hair stuck to it. Also, they won't clean your room daily, even if you ask.
I highly advise requesting a room far from the elevator if you do stay here. It seemed like something was wrong with the elevator. It would make strange sounds / shake and its not that old. My room was across the hall and each time the elevator would go up and down, my whole room would shake. It literally felt like a small earthquake throughout the night and in the morning, while attempting to sleep.
What bothered me the most is that when they asked how my stay was, I expressed these concerns, and the response I received was, "Thanks for staying with us!" It was like they didn't care at all.
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July 2024 by Michelle Clifton
They were very accommodating and friendly. Conveniently located next to shopping and food.
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July 2024 by Danielle Crawley
We had a late check in as we were driving through Texas on a road trip.
Jason at the front desk was great. And Edelynn at the bistro was very friendly.
Food and drinks: Grabbed a late bite and drink at the Cafe
Cobb salad was great
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July 2024 by jérémy fabian
Context: business trip for 4 nights- king room- top floor. I usually favor Hampton Inn but I wanted a change.
Very poor experience from the moment I step foot in this hotel:
1. The ac in the room cannot keep up - it’s hot outside we know that, it’s El Paso
2. No safe box in the room to be fair it was probably mentioned on the website so that’s on me.
3. The key system in the app works every other time and is super slow. I ended up asking for a physical key.
4. Although I followed all the steps, online check-in through the app specifically asking for daily room service, and in the morning checking again with the staff that it would be done. My room was not done.
Not only did the staff try to blame it on me somehow “you should have checked-in in person” ….but they were also not helpful in the resolution. They also did not seem to care one bit and told me That if I wanted towels I could come get them myself.
Location is good.
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July 2024 by Velia Munoz
First time I got a room without a closet. No dresser = no drawers.
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July 2024 by Don Sarno
Nice, clean and functional hotel with friendly staff.
Rooms: Clean and well maintained
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June 2024 by Jeremy Dugan
Rooms were nice and clean. Staff was always helpful and cordial. Rooms facing I-10 can be a little noisy from the traffic.
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June 2024 by Bridgette Ojo
This was my first time visiting El Paso, and I would 100% recommend Courtyard El Paso East! The room is very clean, the bed is comfortable and the front desk was very friendly.
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June 2024 by Anne Shuttee
I stayed at this hotel for a week in June 2024 and had a great experience. The room was well laid out and the beds were very comfortable. The amenities were fine - coffee maker, microwave, refrigerator, free wifi, towels, toiletries - and the lighting was good. Service was excellent and the food & drink were good and reasonably priced. It is not far from downtown and near a very large and modern shopping center. Highly recommended!
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June 2024 by Robert Byrnes
I just spent two nights there. All good start to finish. I would avoid the bar everything is very expensive but convenient is what you pay for. I would recommend staying here.
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June 2024 by JB's Voice
Room was nice and clean and comfortable. Desk service was excellent and friendly. Very quick check in and service.
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June 2024 by Charles Grubb
Not bad
