-
September 2023 by Michael Aldridge
This is a newer gym in El Paso. The staff is delightful, like they don't mind being at work. The equipment is in great shape. They have a dry sauna in both locker rooms, which I greatly appreciate. My only gripe is that I wish they had one or two more leg press machines. There are plenty of squat racks, but only two left press machines. It's a great place with a fun atmosphere.
-
September 2023 by Mario Hernandez
one of the worst gyms in El Paso, I accepted the 1 cent promotion and I wanted to cancel it and they charged me 41 dollars, then I tried to cancel it again and now they charge me 91 dollars and they call me at least 2 times per day
-
September 2023 by Claudia Carreon
Had to go out of town for work at last moment notice so I couldn't go in into the store to cancel my membership. Went on the app it gives you an option to sent an email to cancel so I did. A month later they call me and to ask about my past due balance and I told them I had canceled my membership and he said I'll see what happened. They never got back so I assumed it got fixed. Got back two weeks ago go to the gym and they tell me I have an outstanding delinquent account and that I had to pay all those months and late fees and this was from Feb to August. Spoke to management and customer service on the phone and they said they can't do anything because they never received anything and that I have to pay what is owed.
-
September 2023 by Joanna V
It’s always full, I can’t workout. If you want to go there after work, forget about it. I’m basically paying just to try and get a decent workout on the weekends. My bank also charged me a crazy amount of fees bc they charged the wrong card, they never notified me nor called me to tell me they charged the wrong card even though I had the correct card on file.
-
August 2023 by Jeremy Koehn
Great equipment plenty of space even when it's busy theirs still plenty of machines for lifting, cardio or free weights to choose from.Only downside at all is theirs only 2 stalls in the men's bathroom
-
July 2023 by Ginger Carreon
For these first 6 months of being a member here it has been amazing. After my pregnancy I thought I lost all motivation to work out til I meet my trainer Alexus. She taught me how the muscle works and to workout in a control pace. Not only she taught me that but also she taught me workouts I never knew it existed. I finally got my motivation back thanks to her and I finally gained confidence of my body. And thanks to the manager Vanessa for recommending me to her. Also 5 stars for the kids crunch daycare. I’ve been over protected from my kid. But those ladies helped me and show me that my baby was gonna be fine there.
-
June 2023 by John Carrasco
WORST GYM STAFFDo NOT give them your card info, they will charge forever. I've reversed 5 months worth of membership.They will not pick up the phone, only gave 3 stars because I know google shows more 3 stars then 1 stars
-
May 2023 by Jenae Foard
Nice gym appearance however a lot of the equipment is broken. Locker rooms and restrooms are always disgusting. Also they make canceling a membership almost impossible. Dont follow the email instructions online actually go in person if you can and be prepared to pay a few extra months before it actually cancels.
-
May 2023 by Cristina Mercado
I love the idea thd gym is open 24 hrs. But a huge complaint is that i have i can't never get in to one of the classes. That was the whole point of me joining this facility but now I have to pay 30 to down size to the basic plan of 9.99. Which it seems unreasonable if you ask me were as I have the peak membership and can't ulitzed the classes.
-
April 2023 by xg gonza
I really want to like Crunch, but honestly, I think I will likely cancel soon. This place has its issues like being dirty often and not having enough equipment. It’s not the worst gym and you can overlook most of these things. However, the main problem I have with this gym is the trainers. I try to avoid them as much as possible. They are super rude and it seems that they zero customer service skills. Anytime you train in a pair, they automatically assume there is training involved. They don't like this and judge you on what you’re doing and yes, you can tell. They make it very OBVIOUS that they don’t want anyone training unless it’s with one of their own trainers. They also take up a lot of equipment of which there is not much of to begin with. They like to rush people so they can get the machines and areas they want to train their clients. Many of the trainers, if not all, also do not clean the machines. Not a pleasant experience working out here avoid this gym if only for the trainers.
-
April 2023 by Rita Schulick
For being so new, it's filthy, and customer service is horrible. From trainers to management, they all have zero people skills. Machines were broken 2 weeks after they opened and took forever to fix. I canceled my membership because it's not worth it. Even the lowest costing membership isn't worth it. Like any other big box gym, they don't care if you're unhappy and ignore anything you bring to their attention. They happily take your money anyway. I'll be sticking to privately owned gyms, where they take pride in what they've built and in the services they provide.
-
March 2023 by Trish E.
Having been opened less than a year, it’s a little disappointing to see how the staff do not take care of it. The restrooms are dirty most of time, and without hand soap.(Which is a big deal at the gym) Toilet paper everywhere and floors look like they are never cleaned. Looking at the main gym area there are several times when you don’t have sanitation spray or paper towels to clean the equipment after using.A PLUS: When it comes to the equipment availability there are a lot of options and many machines. If a machine breaks, there’s something else to do, although it’s frustrating when it always breaks or takes so long to get fixed. You can get a good work out done here, but the gym is lacking in sanitation and that’s why I gave 3 stars.
-
March 2023 by Cynthia Gomez
When I go, I go at different times, I used to work at EP Fitness I worked there for 3 years, in order for the locker room to get cleaned the right way the staff needs to close it for 15 MINUTES every 3 hours so they can thoroughly clean it. But I know that's hard because people don't want to wait and complain how dirty the locker room is. In every public gym the front desk staff need to be more welcoming as well as personal trainers some have the look of madness to where I think I did something to then. But again that's in all El Paso public gyms. My issue is the parking ? it's crazy I take longer parking sometimes than working out.
-
March 2023 by Nique's House
The gym is new, so it pretty nice. The only complaint I have is that you can’t book classes on the app in advance. It has to be 22 hours. What kind of number is that? The personal trainers that I have worked with James and Alex are bomb. If you want to reach your goals I recommend!
-
March 2023 by Zach King
This place is the new EP Fitness of El Paso, over crowded with limited equipment, Even at 4-5 in the morning. It is small, the building they took over was huge however the space was not utilized for equipment mainly classes and cardio machines. If you want access to free weights good luck there is a tiny corner with like 3 benches and 30-40 people. Place could be a lot cleaner equipment always has trash in cup holders, sanitizing stations were always out of paper towels in the morning. Upon registering I did it on the website using a debit however when I went they were pushing for me to use my checking account for "the numbers" I still declined. I went for a week and switched gyms quickly, paying a $25 a month membership really had no benefits for me there with limited equipment and over crowding. I went to cancel my month to month after a week and was informed I have to pay the following month as well and then it will cancel, which is just bad business after just a week. I was hopeful this new gym was something different for the northeast however it is not. Staff was always friendly this place just isn't worth the fee I would rather pay more at another gym to be able to work out and have access to equipment with out the social club.
