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January 2023 by John ambrose
great vets ,great staff
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December 2022 by Sylvia Robbins
Dr. Klein is a wonderful doctor, as well, all of her staff quite personable, the facility was clean. You sign in and wait your turn, but if you have an emergency, they see you right away.
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September 2022 by Ally M.
Love this vet! They have taken care of my dog since she was a baby. They are friendly offer walkins and do Rx in house too. They care about the animals and are empathetic to our needs. Parking lot is the worst part of everything but be patient she it'll be okay. Mornings seem to be the most busy in the parking lot.
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August 2022 by James Y.
Called about doing a walk in for my pet ! The receptionist told me that they take walk in's until 1100 on Saturday. We told the receptionist that we are going to get there right before 1100 and she said it was fine .We rush to get there and make it 15 min before 1100 and the place is closed and when we called back they told us that they don't take walk ins until 1000 all of sudden ! Keep your information consistent so customers don't waste our time ! Thanks for wasting our times ! Don't recommend !!
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July 2022 by Yolanda Duran
Excellent service, but there is no appt service, it is on a first come basis, but besides that the staff is very professional and courteous.
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June 2022 by Rosy Rose
Disappointed with that young man at the front desk(?).Spent more time looking at the monitor.I asked about the name of the young man who gave the booster shots to our pet because he mentioned a spevial dog food.That young man then said, Marco. I responded, oh ok, Marco.He then kind of corrected me, Marco is his name, he pressumed I thought the brand of the dog food is Marco ?Pressumed I thought that because I look ordinary, not in the medical field(?)When people put their title in their brain, this is what happens ?Be humble.
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May 2022 by James C.
Thank you Dr Klein for your excellent service for taking a look at our Family Cat. The staff was nice and prompt.
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December 2021 by Bobbie H.
Well, this hospital took down my one star review which was a scathing one star from my experience earlier this year or last year. Now I have a health issue with my dog so I called to get information. I was told to bring him In tomorrow. I expected that and okay, I can wait until then. I told the woman that I had filled out a form online with my contact information. She said she didn't know anything about that. She wouldn't know how to find it, she didn't have anything to do with their online site. I said, "Isn't that something you should know since you're the person out front?" She says, "You don't have to be rude." I let that drop and asked if they still accept Synchrony cards, which is a legitimate Master Card. Again, she didn't know. When I pressed her on it, including the fact that I had been taking my pets there for years, she says, "then we don't take it." I had taken my pets there since the mid 1980's but it seems like Covid has affected their brains. Luckily, I managed to get Tony on the phone and he said they do. Tony is outstanding and I have known him for years. So I'm going in tomorrow with my fingers crossed. Yes, they have good doctors in Dr. Klein and Dr. Hoop. The others, I don't know. UPDATE: I'm changing my rating to Five star. I think they try very hard to improve their reputation. I took my cat in, instead of my dog, although I still need to take my dog in. I talked to the vet, who I think is Alison and she was very kind. Her recommendation on how best to treat my kitty was very good. They still need to do something about the front desk, but overall I like my experience. So I will be back.
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December 2021 by Antonio Carrasco
This place I highly recommend it to everyone had taken my pets to Far East Animal Hospital and always waited there for hours and here u get there sign in and 15 minutes later yr pet is being taken care of by a group of professional staff who is on point and the Veterinarians are very professional and excellent with ur pets..
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July 2021 by ari brandon
Have seen other vets for my pups but when our new puppy got sick with parvo we thought she may not come back home. They told me exactly how it could go and they were very responsive she was there for 2 days and came back .... I would recommend this place to anyone!!
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July 2021 by Jasmine c.
I love this vet and don't plan to be going to any other as long as I'm in El Paso. When I moved out I decided to adopt a cat while living in the dorms I've always had dogs growing up so I was very excited but also nervous about finding the best vet for him. When I got him they still had all the precautions of having to wait in the car but dr Klein called me and told me my kitty was doing great and that's when I knew this was an amazing vet. Soon after I adopted 2 more kitties and I got to meet the doctor today to give my youngest his shots, she is the kindest person with animals and you can tell she truly cares for them. I so happy I found this place knowing they will do every thing they can to make my pets not only heathy but feel safe.
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July 2021 by Roshielle P.
I came here around 8am and I didn't get assisted until 10am. This place is REALLY busy. But, they are doing the best they can with the precautions they have to take due to COVID. The staff are all really nice and Dr. Klein is awesome. You can tell that she really cares about animals and is very passionate about her job. She turned my overall experience around for the better.
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March 2021 by Maria Mujica
Excellent service thanks!!!!!!!
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December 2020 by Ilse G.
Bad Custumer service. I called and they put me on hold for 10 I'm tired and when someone got to the phone, she just let me know that they were closed . Which the hours on Yelp and google say otherwise . Anyways, I'm just one less Custumer they'll ever have and I'm sure they don't care but just wanted to let you all know to go somewhere else and save your self a headache
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August 2020 by Jessica R.
The stuff was very rude!! Never go to this clinic. They do not care about the animals. My dog and I waited more than 2 hours in the sun with a weather of more than 100 degrees. They always have a waiting time of more than 2 hours, but due to the COVID there customer service is worse than ever!!!!!
