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November 2023 by Pricilla De Leon
If I could I'd give this 0 stars on the website my package says it is delivered but I have not received nothing and I've been home all day waiting and nothing. I even asked neighbors and nothing on the proof is deliver the photo is not even my apartment I'm very disappointed and I hope I can get this fixed.
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August 2023 by Fidel Guzman
The lack of communication & competence is overwhelming! My mother who is 72 years bought & item that supposed to be delivered on 08/02/23 & it’s now 08/08/23 & they continue to invent the most pathetic excuses ever! “Moved to a different house” “not home” “need additional information “etc… we contacted them numerous times , informing them in detail, street by street, turn by turn & they can’t find the address? Every day they say “tomorrow for sure” “thanks for the address update “ it’s been the same address since the beginning!!! Obviously, you don’t need any education to find an address that’s 7 MINUTES AWAY FROM YOU!!!! My seller was very upset & reported them! Their own customer service made a complaint against the drivers! Also the agents are clueless & give you the run around! “We don’t have that information mam/sir” they say they take notes about we provide them yet , they don’t know? Mom decided for us to go pick up the package OURSELVES tomorrow (we haven’t yet) on 08/09/23 LETS SEE HOW THAT GOES!!!! My poor mother on an oxygen concentrator & will chair having to cancel her doctors appointment tomorrow so we can go get her item ? we have to wait until they txt us to notify us our package is ready for pickup? PATHETIC!
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August 2023 by Ivan Nieves
I kept tracking shipment delivery and was scheduled by end of day. Besides the fact that their updates are about a hour behind, last update said on hold… then no package delivered and it was Friday and this company doesn’t work Saturdays…. I HATE when I have to use DHL, every time I use this service there’s an issue, delays, delivery errors… and the management is useless.
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July 2023 by Dennis
This is the 3rd attempt..and no package...took the day of to wait for the package..no one came..but on my Amazon notes it said that they came to my house..but not true..I even confirm the address with DHL twice..when you order something on line make sure seller is jot using DHL. EL paso Texas. Not happy with this company...never had this problem when I just to live in phoenix az. Not even a note on my door. aghhh.
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June 2023 by Henry Stone
The person working on the front desk (young lady with glasses) was really helpful and provided the information to send a package international! She did everything nicely and professionally! Would recommend!
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April 2023 by Luis Morales
No help , my package was registered correctly I'm stuck in a corner now
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April 2023 by Robert Gafare
I made arrangements to receive my package only to receive a text saying that my it was unable to be delivered due to an incorrect address which I had taken the time to verify in advance. Now I have to wait for a later date due to internal incompetence. If possible choose a different delivery provider.
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January 2023 by Jerry Kuhlman
Interesting, my shipment from Italy for which I’ve paid more than $800 has been sitting in El Paso, for 4 days. No one has called or emailed or texted. The merchant where I made the purchase is telling me that I owe customs duties which were not included in the $160 shipping fee, yet no one will inform me as to how I might accomplish that. What an idiotic operation. If I ever have a choice in the future it will not be DHL.
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December 2022 by Braeyon Wray
I am beyond furious. I have been waiting on my package for a long time, was very excited. I have been home since 2 pm and my package was supposed to arrive at 3. I received a text that I would have to wait for a second attempt tomorrow because “nobody was home”. THERE WAS NO INITIAL DELIVERY ATTEMPT. Nobody rang the doorbell (which has a camera) nobody went through the gate to access the front door area, which also has a doorbell. When I contacted customer service they said that there was nothing they could do and I would have to wait 90 minutes, YES NINETY MINUTES, to speak to a supervisor. There wasn’t even an option to pick up the package myself. I am infuriated. I needed this package TODAY. I wish there was a 0 star option. I will do everything in my power this moment forward to never receive packages from DHL.
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December 2022 by David FamilyMan
These guys Did NOT come 3 different times - and put in the system delivery attempt. LIES. I have 8 cameras around my house - 24/7 surveillance - only came the first time then never again. However they put Delivery attempt - which is lies - even have it changed to No Signature in the system required for the next two attempts they didn’t show up to. So not only are they not showing- they are BS’ing acting like they tried to deliver even though they didn’t with no signature required - just actually show up and leave my ‘ish already - you guys are 4th class compared to UPS and FedEx and USPS… lame. The others do what they say and say what they do- and when they screw up they own it.
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December 2022 by Chris Scott
Rude employees. No customer service to speak of. Forced to use a computer to figure out how to ship something. Uber expensive. Not worth the price.
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October 2022 by Joey Paniagua
Waited for ever in lobby no one came to front desk for over an hour after continuous knocking on door
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September 2022 by Maggie Amor
Can't seem to reach anyone that can help the sender email says a notice was left a few days ago never saw it then it says it is in route should have received package 3 days ago according to my email??????? No one on the phone
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August 2022 by Rusty Buckets
Dhl driver put my package on my car ,small package but why? I drive local and would not put my delivery on someone's car .ups and fex ex and usps drivers never have done this .I have security cameras for a reason. Youtube .
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July 2022 by Alej Muñoz
Absolutely awful customer service. Our business has three times now scheduled pickups, Andrew they just don't show up. I have personally had to drop off packages at the spur location, and everytime i do they are absolutely awful about it. This is a joke
