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November 2023 by John David Tomczak
Thanks Ismael our salesman and Phil the finance man for helping my family out on getting a good vehicle. They really help you get the car you want and give you a good affordable price. If I could give a 10 star I would. Thanks again.
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November 2023 by Iliana Alvarado
Huge shoutout to Jackie in Parts. I needed help with an international order and she was extremely knowledgeable and helpful in getting what I needed. I greatly appreciated her level of professionalism as she offered to translate the parts from Spanish to ensure I got the right items. Couldn’t be more thankful!
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October 2023 by Ed Ros
It is sad that I gave my full trust to this place. 3 months ago I bought a Jeep wrangler from here with extended warranty. Today it turned on with a check engine light and barely moving.When I went to drop it off, I was treated like I wasn’t even a valued customer from here.Even having an extended warranty from MOPAR, which they sold and offer to me.I feel that having an extended warranty from Mopar or buying a jeep from here you don’t get any perks for it.They didn't offer any vehicles for me to use or their uber service when you drop a vehicle off. It’s an upsetting experience and wouldn’t recommend this place to anyone.
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September 2023 by Josh the Boss
First off I have to say save your time and money the auto body repair shop is a waste of time and just one dead end after another normally I wouldn’t leave a bad review but these people really don’t do good work I left my car with them after a car accident due to the other persons insurance covering it through them and for starters Gracie the front desk rep is awful rude hung up on me multiple times, as well as would only tell me “I’ll get back to you when I can “ over the span of 2 weeks asking about information about my car. 2nd the lady on my case was named maggy, maggy left me in the dark for 1 and a half weeks about the where about for my car until I was finally able to get a ride there and find out what’s going One she then told me cshe bearly got my lug nuts and just order my fender “that day “ when she told me day I dropped it off she’d atleast get the lug nuts then after some questions turned very rude and defensive I then ask politely if I could just take my car out and take it to the body shop on my own choice she then said “yea whatever I am going to charge u $150 for the fender that hasent even gotten to the shop personally I didn’t appreciate the way I was treated nor would wish this waste of time for anyone else maggy and Gracie I’d only hope u grow up
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September 2023 by Jen C.
A sincere thank you to the service staff at the Express Lane at Dick Poe Chrysler Jeep. My ID fell down a crack for the emergency brake and I was unable to get it out. I called the service department and they told me to come up to the Express Lane. I drove up and within minutes they were able to get my ID, and they didn't charge me. Thank you for taking care of me! I will definitely be sharing this positive experience with others.
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September 2023 by Jasmin Barron
This dealership just took our money and didn't fix our car problem. In fact we have a bigger problem now. We have referred people to this dealership for years. That's changing now. Service advisors don't know how to advice people and will charge you twice to fix the same issue. Save yourselves the headache.
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September 2023 by jaime segoviano
Sales was great, parts was great, body shop was great but if you need service then I wish you luck. They don't call back when left several messages and even showed up to see if they could find out when I could get my car fixed and all I got was the run around, no one knew and continuously passed the buck to someone else. Very disappointed now.
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September 2023 by Katrina Walker
They are amazing people. The service department takes really good care of your vehicle and the customer as well.
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August 2023 by Rene Beltran-Barrera
Came for an oil change and tire rotation only to realize they didn’t complete the work being requested. Every time I visit this dealership I have to be reminding them of what exactly is being requested cause they always miss part of it.
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August 2023 by Susana Lerma
My to go place for a new car or service, have been coming here for over 30 years. Never have had a bad experience. My children have bought used and new cars. And this is where they will go. Phill financial will do his best to find the best option salesman are all there to help.
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June 2023 by Edwin S.
Money hungry salesmen(Jose Perez) and manager. Took me out for a test drive and the alignment was way off to the right side. The tires were so bad as well. Truck was so dirty, none of this was mention on the online description. Got back to the dealership and right away wanted to start the paper work without even asking how i felt about the truck. Truck had almost 48k miles on it and was a 2021. He try getting me to pay 40k for the truck, I showed him, that the 2023 tacomas were starting at that price. His ego went up after that saying he's the salesmen and he knows the game, blah blah blah. He had the audacity to say no one around the area had those trucks on their lot. I pulled out my phone and showed him they were available at 3 Toyota dealerships. He got so mad after I did that he started to argue and talk back. Unprofessional and rude for the rest of the time I was there. If you going to shop at Dick Poe Make sure you don't do business with JOSE PEREZ(salesmen).
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May 2023 by Celina Hernandez
Terrible customer service from the Service department.Have taken my vehicle 5 times to fix an issue and they haven't been able to. They have terrible communication and customer service. They are never going to call you to give you an update. You as a customer have to call to get updates. If you leave a message (because they obviously never answer) they will NEVER return your call. Yesterday they returned my car with an empty fuel tank. When I dropped it of it had almost half a tank. When asked they mentioned they don't have the budget to replace fuel used in test drives. The vehicle was returned dirty didn't eve car to wash it.Horrible service overall. I would not recommend you buying your vehicle from this dealer.
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May 2023 by ARMINIVS
Exceptional Service and Expertise - A Five-Star Experience!I recently had the pleasure of working with Peter, an outstanding auto mechanic, who provided invaluable assistance with my Jeep. I cannot emphasize enough how grateful I am for his exceptional support and expertise throughout the entire process. Peter's dedication to his craft and commitment to customer satisfaction truly set him apart.From the moment I approached Peter with my Jeep issues, he displayed an impressive level of professionalism and attentiveness. He took the time to patiently listen to my concerns, asking insightful questions to better understand the problem at hand. His ability to quickly diagnose the issue was remarkable, and it immediately put my mind at ease knowing I was in capable hands.Peter's deep knowledge of Jeep mechanics was evident in his thorough explanation of the problem and the proposed solution. He communicated complex concepts in a clear and understandable manner, ensuring I was well-informed every step of the way. His transparency and honesty instilled a sense of trust, allowing me to make informed decisions about the necessary repairs.Not only was Peter's expertise commendable, but his attention to detail and precision in his work were truly exceptional. He approached my Jeep with meticulous care, leaving no stone unturned in his pursuit of a complete and thorough fix. It was evident that he treated my vehicle as if it were his own, and his commitment to delivering outstanding results was evident in the impeccable craftsmanship of his repairs.Furthermore, Peter's dedication to customer satisfaction was evident throughout our interactions. He went above and beyond to accommodate my schedule and ensured that the repairs were completed within the promised timeframe. His friendly demeanor and willingness to address any additional concerns or questions further solidified the exceptional experience I had working with him.In conclusion, I cannot recommend Peter enough for his exceptional auto mechanic skills and his unwavering commitment to customer satisfaction. If you're in need of a reliable and skilled professional to assist you with your automotive needs, look no further. Peter is a true asset to the industry, and I am incredibly grateful for his support and the outstanding service he provided. My Jeep is running flawlessly now, and it's all thanks to Peter's expertise and dedication. Five stars without a doubt!
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April 2023 by Jen T
I had taken my jeep in to get a recall looked at as well as to have my 3rd row seat serviced. I was told that they would need to order the part and it would take a couple weeks. It has been almost 2 months. No one has called to give updates. Each time I’ve tried calling to inquire about the part I get transferred to a different number. I have left several messages with no return phone call. The only reason I’m leaving 2 stars is because they did fix the recall. This establishment is lacking in customer service department. I will be taking my vehicle elsewhere to get serviced from now on.
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April 2023 by Lige Us
Great place to buy a vehicle would recommend to everyone. The sales staff is amazing and very kind.
