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February 2024 by Ralph Gay
Now that the holidays are over, I have time to speak about my experiences at Dillard's department store at Cielo Vista Mall right before New Year 2024.I have never seen so poor customer service.I have my own business in El Paso Texas.I would never think about giving my customers poor service. My wife and I went to Dillard's to buy our New Year Eve outfits.Every department we went to especially in the women's shoe department including the jewelry department lingerie department and your New Year's Eve special dresses ? and lastly mens wear including the men's shoe department.Very very very poor customer service.Poor poor customer service!!!
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February 2024 by Marcela Jaime
Yesterday I had one of the greatest experience at Kiehl’s, I met Melissa and she made my experience so different, she knew about the products, she made excellent recommendations, she was so nice and patient!! Thumbs up for a great customer experience!
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January 2024 by Donnalee Vianey
Bad customer service!! (Men's fragrance department) horrible customer service we where not greeted nor where we asked if we where doing okay !!! My boyfriend wanted to buy a cologne and we had a coupon we wanted to use which was 25$ off any fragrance from the listed fragrance in the holiday sample set …any ways he ofc was in between scents and wanted to test a few out before buying the product…no one was there to offer any help tho .. my boyfriend starts sampling the colognes on his own and I guess security got suspicious and watched us the entire time lol .. finally when we think someone is going to offer help she comes to the cologne my boyfriend was sampling and takes it away to show it to another customer..which is really rude the least she could’ve done was acknowledge us ..fast forward another employee came by and finally asked if we needed anything I had a question for her over the coupon but would not even let me finish my sentence ..we then told her we where between 2 colognes and wanted to make sure the coupon worked first since one fragrance was on sale ..she then proceeded to say we needed a dillards credit card to use the coupon which is not true at all when we repeated to her that it was part of the holiday sample set she looked confused she then said “I will scan the fragrance to see if the coupon works “ my boyfriend repeated again to her “if the coupon does not work with the sale item I will not take the sale item and I will take the other one instead “ she did not seem to care what we had to say and rang up the fragrance..she then asked for my boyfriend to swipe his card in order to see if the coupon worked or not (does not make sense at all on why she would make him pay in order to see if the coupon worked ) when the receipt printed out she looked worried and saw the coupon was not applied …we where really upset at the fact we felt forced to take the fragrance because she did not know what she was doing .i did not get a name but all she seemed to care about was her commission and that is horrible customer service for a 150$ purchase that was made
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January 2024 by Theon Greyjoy
All Dillards locations I’ve been to usually have very good customer service! I work in customer service so I completely understand how hard it can be. However, when you walk into fragrance and are not greeted and get followed by associates everywhere you go, that’s not good customer service. I would’ve purchased a fragrance if not for this one associate constantly hovering over us. Never asked us if we needed help or anything. I’m just disappointed in this dillards and their customer service.
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January 2024 by Randy Quintana
Holiday shopping can be extremely overwhelming. We went to Dillard’s (women) yesterday and were in search of Vegan/Cruelty free women’s beauty products and makeup for gifts and met Joey! He was the epitomeof stellar customer service. He not only listened to our needs and concerns, he also helped customize gifts based on the information we gave him. Then, as if that wasn’t enough, he walked us to fragrances and helped picked out several gift packages there as well and then allowed us to shop outside of Dillard’s and he prepared all of our gifts and wrapped what he could. This guy is amazing. At the end of our shopping we went back and he even helped us carry our bags to the Dillard’s exit upstairs. Seriously, we need more people like him! Commend him!!
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November 2023 by G A
Based on my various experiences here, this store is normally well organized, stocked, and clean overall. Decent customer service. Comfortable shopping atmosphere. Good variety of higher quality items, including mens, womens, kids, shoes, home, colognes, perfumes, jewelry, etc. One of the stores I prefer over others. Would recommend and would return.
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November 2023 by Alyssa K.
Seems like employees always clean their restroom during hours of BUSINESS when there is long lines of people waiting to use the restroom!
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October 2023 by Liliana Saenz
Here you find all the quality brands for clothing, shoes, perfumes and cosmetics.
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July 2023 by Mary Lou G
Quality clothing / merchandise at reasonable price. Great sale. Big selections.
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July 2023 by Chris Chris
I purchased all my designer clothing at Dillards, how soon we forget. Now as soon as I step into the store security starts broadcasting. I am followed from department to department. Not sure if there is a current dress code. Thank goodness there are other stores. Keep your clothes Dillards I am outta here.
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June 2023 by Susan A.
The consultants acted like vultures at the mens cologne section. They literally were arguing in front of us while transaction was being completed.
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May 2023 by Lifepods .og11
Good quality products and stuff but at 8 they close the bottom and if your handicap they still won’t open the door
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April 2023 by Barbara Garcia
I loan my granddaughter my card so she could shop for her graduation shoes. They all just blew her off, I guess they thought this girl is just a kid with no money. She does look like a very young girl, but she is 22yrs old, graduating from college.. next time if there is a next time, she will not be alone. If you don't want to work, then that's not a place for you to be at.
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March 2023 by lya R
I had a bad experience last year at the beauty or cosmetic dept but that changed today when I walked in and met Joey and Fren were amazing . Joey was awesome with being so informative on the products and Fren too . I will be coming back to shop for my beauty products to them . I will highly recommend Joey in Kiehls dept . Fern in Elizabeth Arden . The kiehls facial cleanser is great .
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February 2023 by lyavu ramoga
I had a bad experience last year at the beauty or cosmetic dept but that changed today when I walked in and met Joey and Fren were amazing . Joey was awesome with being so informative on the products and Fren too . I will be coming back to shop for my beauty products to them . I will highly recommend Joey in Kiehls dept . Fern in Elizabeth Arden . The kiehls facial cleanser is great .