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February 2024 by Edward
I almost had a lengthy review, but I will try to keep it short as my stay was only 20 minutes. Yes, 20 minutes.I checked in early evening, and was surprised at how old and dark this Doubletree was. Front desk was nice, but I was not greeted as a status member (I know, I know it's elitist, but as a Doubletree it should be a given that the staff are above and beyond from the other branded Hiltons). And no cookies. Blasphemy. Yes, so far first world problems, but c'mon were paying for a hotel stay that should have the hotel experience.My room is seriously dated, and was somewhat clean. Dust behind the TV, stains around the toilet base and debris along the wall base near the front door. No refrigerator (I should have read the hotel details, my fault). Furniture is the old dark and cheap looking affair from the early 2000s. And let's not forget the sex toy looking lamps. The bathtub had some weird stain and left over epoxy from what I guess was a non slip mat installed years ago??What made me check out early was the bed. The bed is terrible. It sinks so low, you can feel the box spring underneath you. I doubt they changed the mattresses within the past 10 years. The sheets had some small blood spot stains as well. Yes it was cleaned, but not enough apparently. Gross.The standard king size bed room was very basic. You want basic? Fine. Stay here. You want better amenities? THe Hilton Garden Inn and Hampton Inn Airport, are better but are near the freeway and so noise can be a problem. If you stay at either, opt to get a room opposite the freeway side. The Hampton Inn Airport location with rooms in the "odd" numbers are the quiet side.This Doubletree is a huge pass.
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February 2024 by Tony Lopez
As a proud Hilton Diamond Member I have to say I was extremely disappointed with the cleanliness, serviceability and lack of upgrades this hotel presented. Upon check-in I was told to wait an extra 30 minutes for a room to be clean because the housekeepers “were very busy”. When we did get into our “clean” room we found hairs randomly throughout the room, counters in the bathroom and bedroom had smudges and didn’t look wiped down. Thankfully I carry my own wipes and got the job done myself. The dresser in the room did not close properly and two of the individual drawers would slide halfway open on their own. I asked for tape from the lobby and indicated that I would be using it to tape the faulty drawers shut. I was worried about my 6 year old running into them. The receptionist didn’t seem to care about the issue. The running water in both the sink and shower smelled like sewer. Broken tiles and chipped furniture throughout the entire room. Also it is 2024, how are there no USB plugs in these “deluxe” suites? We will be cringing through our night here and eager to leave tomorrow morning. I understand this review may seem petty but I have normally enjoyed and expect so much more from a Hilton branded hotel. Completely appalled that this hotel carries that name.
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February 2024 by ammi sadday
I loved it 11 out of 10
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February 2024 by Carlos Alberto Martínez González
Very good service and
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February 2024 by Bacem Daassi
Nice location. The hotel is a bit old.The breakfast was very good, but it is not a buffet type.The room is very large and you have to order room cleaning separately, but it is included in the price.
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February 2024 by Debbie Cysensky
Not the usual Doubletree experience. First no microwave or refrigerator, (they did upgrade us though, thank you Issac). They advertise, vending (none), room service without a menu. Channel guides that don't line up. No paper, no pencil no Bible!! They no longer line their trash cans, and only one through the suite. The drawers wouldn't stay closed on the dresser, and the bathroom sink dripped (in both our original room and our "upgrade". ) Bring your 110-USB converter, no way to charge your device without it. The Casinova Restaurant, has a bar and wine, but won't serve it with breakfast. Who doesn't like a bloody Mary when traveling? We are use to better service. Nice job with housekeeping though. Very clean room. Felt very comfortable.
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January 2024 by Kristen
Noise level insane. The walls are very very thin..Could hear our neighbors like they were in bed next to us. Dirty carpets, scratches everywhere on wood/ beds/ walls.
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January 2024 by ShegarCho (Shegar CHO)
Comfortable and spacious rooms, good location and recommended affordable
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January 2024 by Amir Fard
Very nice
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January 2024 by Ramon Rodriguez
This hotel is awful. As a Diamond member I will never stay at this hotel again. Thank God we are flying out Wednesday morning. Don't stay here!!!!
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January 2024 by A J B
Great everything here. Beds. Food. Parking. Staff.
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January 2024 by Teayra Briggs
I stay here around October 2023. The location was great for my business trip. Staff were accommodating and friendly. Restaurant food was good. The only problem was the dust on the dresser. This was noticed on my last night as the sun hit the dresser at just the right lighting. I spoke with the manager and he stated they are experiencing staff issues as is everywhere else but would make sure this was addressed. I plan to book another stay is a few months and hope I don't encounter the same problem.
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January 2024 by Ken Masters
Awesome hotel and our room was really clean. I would stop here again next time I drive
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January 2024 by Glee Boston
We were pretty disappointed in mainly the service and attitude of the two front desk women when we checked in in the evening of December 29th, 2023. We had to wait a long time to get our keys and we were first in line, then we had to ask for three cookies and two extra pillows and she glared at us and handed them along with another glare as she handed us two pillows with no pillow cases …we had booked 2 Queen beds and 3 people and there was literally barely enough towels etc for two people as well as coffee for only two…the place wasn’t that clean and the hotel is out dated and needs a good cleaning and friendlier staff..:we will definitely stay elsewhere next time…i highly do not recommend this hotel ! Very disappointing!
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January 2024 by DJ Ivan Events
We have been to the Doubletree ballroom many times over the years and this venue and Walter and his staff are always on point, always consistant with their first class and outstanding service This venue is definitely amongst the best in town in all aspects and we definitely, absolutely recommend it to all that enjoy having an elegant, classy, upscale and very pleasant event ..
