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February 2024 by Mayra Navarro
Extreme disappointment is an understatement in the lack of service from the N. Mesa location. Although, my order was placed to deliver earlier than Valentine’s Day, only part of it was delivered. The store won’t pick up the office landline, won’t return messages, nor do they respond to surveys.
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February 2024 by Daniel Rodriguez
Placed my order 2 days before and was told on pickup that it was unavailable on Valentine’s Day, could have called before to plan ahead.
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December 2023 by Francesca Hernandez
Not pleased with the quality of the fruit. Half of the chocolate dipped strawberries in the order were not ripe or sweet. Very disappointed!
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August 2023 by Emily Ann De la Peña
Placed an order in June for coworker's bday. The day of I get a call from the store stating they did not have the entire order and I would get reimbursed. Fine, things happen. I placed another order 3 weeks in advance for a coworker's anniversary. Get the delivery and notice the flowers are missing. I ask the delivery guy and he stated "we ran out of flowers, but you'll get reimbursed". Seriously?! I placed the order 3 weeks in advance and no courtesy call. To top it off, the quality of fruit basket delivered was poor. Called the store and was on hold for 40 minutes. Both orders were from the Mesa location.
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June 2023 by Ozzie Dias
absolutely do not order from this location, i pray it gets new management or closes soon. 40 calls in a row and no answer. initiating a chargeback with my bank because this location refuses to refund
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June 2023 by Sy Dias
Didn’t receive my order. You will need to spam call 10-15 times consecutively to reach anyone in the store. Chargebacks are the only answer unfortunately
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June 2023 by Antoinette Reyes
I made the order a day in advance. About an hr before the order was due to be picked up and it said the order had not been started yet. I tried calling the store. Someone answered and immediately put me back on hold without saying anything. I waited 20 min before making a last minute order at the other El Paso location. I wanted to give them a chance. Prior owners were so much better, I had no problems with my orders 2+ years ago. I should have listened to the reviews and not chanced it.
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May 2023 by Kaliah Glenn
My mother did not receive all of her order. I’ve been calling and calling since last Thursday to get a refund. No one answers the phone ever. At this point I’m reporting them to the Better Business Bureau.
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March 2023 by Leo
⚠️⚠️⚠️PLEASE READ BEFORE ORDERING ⚠️⚠️⚠️⚠️I wish I did ,I place a order weeks in advance to have delivery on 14th . The 14th and NOTHING No email stating delivery update NOTHING. Spent almost a hour on hold for no REPRESENTATIVE why even have a customer service line if there's NOBODY ANSWERING THE PHONE ? complete JOKE . Thanks for ruining my wife Suprise Valentines day.NEVER AGAIN!! LMFAO EVEN the 1 800 number nobody answers STAY FAR AWAY FROM MESA LOCATION....YOU'VE BEEN WARNED ⚠️ ⚠️⚠️⚠️⚠️⚠️
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March 2023 by Edgar Martinez
Literally the same thing as the other most recent review… placed an order for the 14th. The recipient never received it. I called 5 times left a voicemail. No response! Horrible customer service!
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February 2023 by Lori Stan
Amanda helped me select what to send given the occasion, and was prompt in responding when I called with questions. Additionally, she was very accommodating with my requests and called me to assure me that my requests were met. I had a wonderful experience! Thank you Amanda!
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December 2022 by Sam Alvarez
Ordered an arrangement for my aunt, I added a delivery note to please be patient at the door as she is elderly. The delivery driver waited and even helped her carry the arrangement to her kitchen table. She also loved her arrangement! Will definitely be placing more orders in the future!
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October 2022 by iiAiyanaii
I had such a great experience here with the best customer service! My order was ready and delivered before my expected time. I will definitely be ordering future orders from this wonderful company. Also the assistant manager answered all my questions and was very helpful! Thank you and keep up the amazing work!
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October 2022 by Amber (AmberAwesomeSauce)
Bought an arrangement for a friend for her birthday, it was really nicely done. The manager here was super helpful in answering my questions. She was really nice too. I will definitely be coming back :) who doesnt love chocolate covered fruit?!
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October 2022 by Adrienne Guerrero
Had a great experience here! Everyone was so nice and the arrangement came out stunning! My grandma absolutely loved it. I will definitely be back for some gifts for myself and others.
