El Paso Pulmonary Association receives mixed reviews from patients. Some report very positive experiences with specific doctors, describing them as kind, knowledgeable, thorough, and respectful, treating patients like human beings. These doctors are noted for taking time to explain conditions, order thorough testing, and pay attention to detail. Their staff is also sometimes called great, helpful, and fast. However, other patients report significant frustrations. Wait times are frequently described as very long and frustrating, with recommendations to find a less busy office. One reviewer found a particular doctor to be miserable and condescending, creating discomfort. There are also complaints about phone communication, stating that calls are not answered, leading to confusion about appointments. Organization by some staff is mentioned as an area needing improvement.
I was impressed by Justin Holmes, M.D. on my first visit with him today. I have a rare lung disease, and unlike 99% of healthcare providers I have met, he not only knew what it is but also how to treat it. He was kind, attentive, and patient as well as very thorough.
June 2026
This was my mom’s first time meeting Dr. Holmes and we were very impressed. He was professional, kind, patient, and demonstrated interest in what mom had to say. It is refreshing to have witnessed this. We are very happy to have him as her new pulmonologist.
June 2026
Dr. Reyes is pretty cool. He understood and took care of some issues on the spot. Been coming here for a year, he's my new doctor. Im content. Front desk always helpful per usual.
