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February 2024 by Ricardo Velazquez
Staff is super unhelpful and untrained, the lack of professionalism makes this location a nightmare to work with and would recommend Enterprise to retain their staff on customer service or hire more professional people
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February 2024 by Suhey Angel
Great customer service, and very helpful with any questions I had! Thank you Robert for your assistance! 10/10 recommend this location to anybody looking for a rental
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January 2024 by Eddie Kutschat
Awesome service at this location. Had to extend my rental for a few days and Robert found the best deal for me. Very pleased with Robert's courteous and professional service. He really seemed to genuinely care about quality service. Ask for Robert!
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November 2023 by Matt Mcfarland
Fast and friendly service.
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November 2023 by Roberto Diaz
fast & friendly staff, stephanie & Lily are amazing. thanks for all your help. El blue ?
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November 2023 by Tony Rodriguez
All was great with the service, car and pricing. Great accommodation to make sure I received the correct vehicle. I would recommend Enterprise!
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October 2023 by al medina
1st..... the regional manager...Michael Gallegos is top notch..top shelf all the way and his store people very help.....I will always and have always rented my cars and vans from them...great service
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October 2023 by Carlos DeSanta
Not a bad customer service experience. However, the location is always struggling for vehicles and if there is an issue with your initial vehicle, you may have to wait a few days to be able to switch it out.Not sure why majority of these locations are struggling so much to keep inventory.Will be just renting from the airport location from now on. Suggest people do as well if possible.
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July 2023 by Lizbeth Dominguez
horrible customer service. we had been trying to get a rental and they took days to get us one and when they did we went to the location and they never told us we needed to make a deposit, we asked if we could go make a deposit real quick and then come back and get the car and they said yes. when we came back about 15 minutes later they had already rented out the car that was reserved for us, telling us they couldn’t “hold” a car, but they never told us anything beforehand.
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June 2023 by Arian Castillo
Terrible business. I came early to pick up my vehicle that was reserved. And lo and behold it was not available. in fact the entire lot was empty. I spoke directly on the line with someone here at this specific location
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June 2023 by David Hernandez
My mother-in-law recently got into a car accident. Progressive sent her to enterprise for a vehicle. She provided the proper documentation to rent a car... insurance, credit card, but the driver's license was left in the vehicle involved in the accident. The license was being taken to her. The assistant manager Henry then proceeded to ask what her legal status was with-in the United States. She produced her social security card but he insisted on seeing a visa and shamed her in front of other costumers. She left the rental place in tears and humiliated. She went back and Kenny on the sales side was very gracious and kind. He gave her information on what steps she can take to remedy this issue. So whoever is in charge of reading these, Give Mr. Kenny my regards please. As for Henry the assistant manager, discrimination is not ok, I don't care who it is that walks into your place of business. You treat EVERYONE with respect and dignity. Progressive was advised and they were shocked. They got her a vehicle with Hertz immediately. Unlike Enterprise, Hertz didn't ask her if she was a US citizen or legal to be in the country.
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May 2023 by Steve Kieffer
The AC on the car I rented did not work. They were very accommodating and upgraded me at no extra charge.
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May 2023 by louie hernandez
Worst customer service I've ever experienced. They never have the vehicles reserved. They give you attitude when you call to verify. They do nothing to help you when you reserved and called the day prior to make sure your vehicle would be there. Over all horrible experience 3 times in a row.
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May 2023 by R. T
Thank you for your outstanding service and going well above trying to accommodate my needs. For the past month I’ve rented a vehicle from this location, which is my preferred Enterprise for rentals. The whole staff deserve stars!
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March 2023 by Jazmin Reyes
Great and friendly staff at the Yarbrough/Gateway location. The pick up/drop off process was quick and easy. I was extremely pleased with my rental and the service Enterprise provided! ?