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March 2024 by Eddie Marquez
Passport services are a joke. They told us we could do everything there to get our passports. Not true. Had to pay the fee there and at post office too. Don't fall for it. Just go to post office and pay one fee. Very misleading
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January 2024 by André William Hurrey
It is FedEx.
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December 2023 by CARMEN M
The manager has a huge lack of professionalism.Rude and sloppy no people skills ? I went to ups and they were so nice
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July 2023 by Aaron Molina
As a designer I create all sorts of graphics that need to be printed for a numerous variety of applications. Where it’s for a presentation, birthday, baby shower, work documents, wedding items and everything in between I have always had a great experience with this store! Steven has always gone above and beyond to help me and I itch my printing needs. Print samples for me when I’m unsure about colors to informing me of ways to save money on the things I’m printing. He’s always had a great attitude and so much patience!
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July 2023 by Vida Rocha
AMAZING CUSTOMER SERVICE!I had an issue with my business cards and the guy who made me the cards was not very helpful. So, FedEx try to help me and I spend about 3 days emailing FedEx back and forth until we could come up with an agreement on what would work best for both of us, especially for me.They were very helpful and they explained everything with so much patience and crystal clear!I had bad experiences with them before they moved and now that they have their new location I feel like they have new management and the customer service is better!
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July 2023 by Todd “ArmedCitizenX” Doyle
Took a return package to this location. First they tried to up-sell me on package material, did that and returned. Then they tried to up-sell me a new box. I decided to take my business elsewhere. Terrible customer service, up sale only.
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June 2023 by J. Roger Macias
UPSALE business.They want you to buy their packaging and will go to great lengths trying to explain why a little pin hole, a taped edge is a risk to the packaging. They are all lies. I’ve seen some packaging arrive to my house ripped to shreds by FedEx and it made it to destination. The employees will lie to your face. Beware. Just go to main office at airport.
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June 2023 by Israel Roze
I was charged twice for a print that I didn't get! The printer got jammed while I was printing documents for my job, the manager said he'll help print those copies for me but instead of printing the last remaining documents I needed he went on to help other customers that came in after me and left me waiting for 20 mins. No one else attended me and all I needed was for some one to just print out my last document that I was twice charged for.
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June 2023 by Ray Perez
Terrible customer service. Nothing like UPS when it comes to shipping. Alejandra is the worst at customer service.
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May 2023 by Allyson Delgado
From the moment I walked in Alejandra greeted me & started assisting me. I wanted a print out of one of my digital artworks on the 100lb paper you offer. I've gotten them before and some associates struggle with it more than others; but Alejandra was the best one yet!!She was super informative and even offered me options I didn't know you offered!! There wasn't too many people in the store at the time & even when they had to fix an issue with the toner she continued to give me her undivided attention. The whole experience was so wonderful I ended up going back after my shift to get another print out!! This location will be my forever go to!! Thank you for the outstanding customer service!!
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May 2023 by El Paso Rock Shop Vizcarra
Very helpful staff . I spoke with multiple people and they were all very professional and attentive . I ordered my price lists over email and picked them up without a problem on the promised day . I’ve done other orders with them and haven’t had any issues . Agnes &Steven both helped me over the phone . ??
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March 2023 by Eloy H.
Wow was about to get off to mail some packages with you guys! And before I can get off. I saw a FedEx gentleman who picks up boxes and drives a van. A couple of boxes have fallen to the floor. He kicked the box more than once toward the van. Enough said that could have been my package or something valuable! Got back in my car. And taking my business somewhere else. Not cool at all.
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November 2022 by maxwell stolkin
Agnes go it done for us- excellent thorough quick service- saved us money where it was possible- you can trust this branch and ask for Agnes. /max
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October 2022 by Tisha Cousins
Steven was absolutely amazing at walking me through the process. I explained that I needed this photo for my mother's memorial service and had never had to do this before. He was amazing, caring and kind. He knew exactly what to do. Agnes handled my checkout and was also super wonderful. Caring, thoughtful, kind and helpful. I just want to thank them for all of their help during this heart breaking time (for me) and making at least one thing easy. The photo came out better than I had dared to even hope. Thank you Steven and Agnes! Y'all are simply the best!
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October 2022 by Margie DaVader Macias
I came in their obviously remodeling or closing! I asked where the closest one is I was going to put my phone down to get the address from the incompetent person in shorts there which stated she could write it down then opens her arms like if I was going to attack her or something I was going to place my Purse down to get the address.
