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October 2023 by Raymundo V
Great showroom, I had a great experience, fair prices and good knowledgeable sales people. I got my product quickly as well. I would recommend this place to those doing a remodel.
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June 2023 by Michael Ruggiero
Very nice store for its size. As with many supply stores, most items aren't stocked/ displayed. Would have appreciated a customer terminal in the store to browse stock.
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April 2023 by Gloria Hubley
Great service. I was able to get my my kitchen stove top within 5 days it did not fit. The sales person went out of his way to fine one that fit and we received it within 5 day. My stove top looks beautiful. ?
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November 2022 by Karen Moe
I changed my rating from 5 to 3. The sales guy was great but after that there was ZERO communication to us. Were our items in? What was on back order? Then after over a month,we are still trying to get our refund on an item we cancelled (over $200). Every message we leave, with a promise of a call back has NEVER happened. I understand they are short staffed and have allowed for a delay, but this is now at the point of ridiculous. We've even gone back to the store and still no resolution. Products are great. Customer Service, not so much.
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November 2022 by David J Boyle
We in the process of ordering a bunch of faucets for a bathroom remodel and want sure on the color of some items. I decided to schedule a appt to go over the items I was going to buy. I met with Bruce , who has been with Ferguson 21 yrs. He was excellent and knows his stuff and helped us finalize our purchase. I was more than excited to have gone there to get clarification and ended up ordering products that match and look good. I recommend scheduling a visit there.
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November 2022 by James Ferguson
First off this place provides the best customer service. The employees are very professional and are knowledgeable. Rick Ramirez helped me out and he always had answers to all my questions and went above and beyond. I highly recommend Ferguson.
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January 2022 by Ruben P.
I write this with the understanding that we are going through difficult times, supply chain issues, etc. We ordered appliances in August. We were told they would be here by late September, mid November. November became December, December became January. Dealing with a contractor made things worse. We didn't have any authority even though we would ultimately be paying for them. We were forced to go to the store monthly to get updates. often, it was like pulling teeth. Apparently, awe needed permission from the contractor (worst ever-more on him later) to get the information. It took a BBB complaint to get the contractor to cancel the order in mid January. We're stuck with a range hood that we will have to replace since it's important that appliances match. My recommendation to Ferguson? Keep the end user in mind. I called for the last time and was told that some customers had been waiting since April of last year - it didn't instill confidence. The ladies that work in the front were extremely help and cordial. They gave us as much information as they could.
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November 2021 by luis flores
Bad service I ordered a faucet paid $ 19.99 freight supposedly to get it in a week, was ordered November 24. I called December 4th. By December 18 now they told me by December 29. Let see.
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November 2021 by JTC USA
Amazing selection of shower heads, faucets, fixtures, high end appliances, lighting. Very knowledgeable and friendly staff. Also if you're looking for a claw foot tub this is the place!
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November 2021 by Claudia Reyes
Terrible service, they do not answer calls or emails, I have been wanting to contact the person who sold me the appliances for more than 6 months and I have not been able to contact her, what can I do?
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November 2020 by Beatriz C
Wonderful, very nice lamps
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November 2020 by Rangeley Building and Remodeling
We highly recommend working with Ferguson! Our wonderful salesman Rick was so helpful! He was able to order shower valves we couldn't find anywhere else so that we could move forward with our tile project. We were so happy with his customer service we ordered the rest of the plumbing for our project through him. He followed up at every step! You will not be disappointed if you work with Rick!
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November 2020 by Kristin Wright
When our refrigerator quit working suddenly I was desperate for a new one. Tom's Appliance Repair recommended Fergusons of El Paso. I talked to Deborah Terrazas and she walked me through picking one out on the web. (We live 3 hours from El Paso) She got it ordered and kept me appraised of the delivery. Long story short. I got a new refrigerator and I am very excited What a great employee! Very professional and knowledgeable Thank you Deborah.
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November 2020 by Citlaly Fernandez
We had an appointment to look at lighting fixtures and our consultant was on her computer the whole time. We took time off our work schedule to have a professional consultation and were greatly disappointed. We like to support local businesses but our sales person didn’t appear interested in helping us or making suggestions to help us through the process. I’ll take my business elsewhere..
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November 2019 by art porras
Great sales person
