-
December 2023 by Nelly Rodriguez
Went for a turtle, he answered all my questions and concerns, will be back for more ??
-
November 2023 by anthony martin
Super great environment, staff is very knowledgeable. if you are a first time goer and you go soon after this review is made, do you know that they have been moving and have a lot of things going on right now, but once they get up and running, their selection is always amazing and they always have a very diverse reptile viewing. fino’s RAINFOREST also has a zoo that you can visit and they will give you a full detail tour and show you a bunch of crazy cool animals many animals that I had seen for my first time in person was because of this tour that they provided. The people there are great. The environment is great. The mood is great, and the workers always have a smile on their face, when wanting to do a trade or wanting to buy, they are always very negotiable and reasonable about their prices and or trade, and if you only stop in one time to view, do not let that time be your judgment on what this business is able to provide. If you want to stay up to date on all of their animals, they also have a Instagram page that does a very good job at showing you what they have new in stock at the store. Would definitely recommend stopping by!
-
November 2023 by HallOfWeeb Anime & Manga
Nothing like what I expected. One of the most disappointing reptile stores I’ve been into. The lady who greeted me was completely unprofessional and had very little knowledge about most species. She even told me that she had to eat her ramen cold because if she plugged in the microwave one whole wall of animals will lose electricity and heat??? Why would you even tell me that lol. The reason this store didn’t get a 1 star review is because they have some animals you typically don’t see so that was nice. Overall it was kinda a dirty sad experience.
-
September 2023 by Tona L.
LOVE LOVE LOVE! This is the BEST exotic shop in El Paso I got my beautiful half moon conure and Texas Scorpion from finos Very helpful staff and nice atmosphere. If you in the market for an exotic pet YOU HAVE TO COME HERE!
-
May 2023 by ratrodfink
Buyer beware! This company will steal your money and not return it! They owe me over $500 and I’m in the process of suing them for it! I have all the text message proof of them acknowledging the debt...
-
May 2023 by Craig Lyles
Called was told they had 2 items in stock..drove there to find out he didn't have any. then he told me the Website is always good.Wrong he has 6 Scorpion in stock but non on website. I will stick to EP Exotics in NE. I've never had a issue there. Beware Not sure he knows what he's doing. I DO NOT RECOMMEND FINOS
-
April 2023 by Ida Rice
Great customer service today! Very knowledgeable on my new Russian Tortoise Dozer and had plenty of Dubia roaches for my beardie!!
-
April 2023 by Carolyn K.
They shipped a reptile in poor condition. They hung up on me during phone call and cut me off. Would never recommend buying from these guys.
-
February 2023 by Vince G
An awesome exotic pet store located on Messa just off Kern. This store has a huge selection of snakes to choose from. The store also sells fish, lizards, tarantulas, turtles and tortoises. All of the animals in the store are in great health because the owner takes excellent care of them. The store is very clean as well. I only shop here for my Boa Constrictor's needs.
-
November 2022 by Melissa Flickinger
I ordered a chameleon on-line from this store. At first, the owner was very helpful with what I needed to get and how to care for it. However, today when I was supposed to have it shipped out from Texas to California, he became very hostile. I was asking a few questions about the shipping process so I could make sure I was home when I bought it. He got so rude and said if I was unhappy I could have a refund. I was so taken back and just thought I was asking regular questions because I have never had a reptile shipped to me. I have boughten at conventions but not shipped. I asked to speak to the owner and he said he was, and I just said wow. We got off the phone and I just felt like he treated me very rudely. I later text him and asked to cancel. I just didn’t feel right and he told me that it is a 10% restocking fee and his policies are clear. Didn’t he just offer to cancel it 30 minutes before? Anyway, he was very rude and I wouldn’t buy from him.
-
October 2022 by noli scout
I had purchased 2 snakes on separate occasions over a year ago. recently both snakes died days after feeding within 2 weeks from each other. always kept the enclosures clean and monitored temps as I'm very picky and neat individual. I don't wana go into detail but it was sad. my kids kept crying. money invested in nice enclosures. I'm pretty sure the mice were infected. there was instants when I had thrown frozen mice due to mold. waiting days and days due to no food in stock. they would eat feeder lizards no problem. live mice and frozen. just they didn't make it this last time. first died with live and second with frozen. hard to tell if the food won't kill your reptile. just be careful as this is not a trust worthy source.. never stepping foot again.
-
October 2022 by Alan
Bought a Fruit Fly colony that was pricier than they go for, priced at $15. The colony never produced. Luckily I was able to reach out to a local supplier who was able to provide some flies for me.
-
September 2022 by Google user
Extremely knowledgeable staff, the animals here are very clearly happy, well fed, and socialized (accordingly). I absolutely recommend taking a tour in their educational center, the staff confidently answered all questions we had about all of the animals. 10/10 MUST VISIT for a fun, educational and unique experience in El Paso!
-
August 2022 by Yasmine Al-Harbi
Extremely knowledgeable staff, the animals here are very clearly happy, well fed, and socialized (accordingly). I absolutely recommend taking a tour in their educational center, the staff confidently answered all questions we had about all of the animals. 10/10 MUST VISIT for a fun, educational and unique experience in El Paso!
-
August 2022 by Harle Tharpe
Amanda and Jesse are truly awesome! Such sweet people!! They BOTH are always accommodating, knowledgeable, and helpful every time my boyfriend and I come in! They also take amazing care of these animals which makes me so happy, and obviously the animals too! We’ll be back next week probably!
