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December 2023 by Frank Gee
I definitely would avoid this place! No customer service whatsoever. What happened to this place? Is it management because everyone working is impolite and rude and have empathy! Worst place ever to pawn or purchase anything! I would definitely avoid this place go somewhere trust me not worth the headache and attitude!
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December 2023 by Carlos Gonzalez
Great experience. Nice store. Thanks Manny and a bigger Thank you for Helena. You have awesome customer service skills.
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August 2023 by Torridest Dragon
The crew is amazing and always asks if you need help with anything. Also go into detail explaining. The manager Manuel is the only good manager there
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October 2022 by Cesar Herrera
Nice crew
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October 2022 by Luis Parker
I’ve been at this location a couple of times to sell and purchase items and the employees are always happy to help. Manny, the store manager is a competent employee and very attentive, even when the store is super busy. I love it when they have good deals. This is my to-go pawn shop.
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July 2022 by Daniel B
This place is probably the worst pawn shop in El Paso unless you’re ready to deal with incompetent managers that have no idea how to verify legal documents take your business elsewhere. The service is always atrocious and the employees always seem more interested in their personal conversations then helping the actual customers
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July 2021 by Jacqueline Mendez
I had a great experience at this place! Manny was a great employee and the best customer service. He was very kind and patient and took the time to give me some advice. I will definitely be going back.
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July 2021 by Anais Collins
I went out looking for a fathers day gift and Manny the store manager was available when I needed help he was very and attentive, friendly and very helpful. Thank you all
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June 2021 by H Armem
I work out of town and was unable to pay my loan being that in Carlsbad there's no First Cash either. So was a day late called the store trying to negotiate for them to wait for me to come in to town the next day.negative. they didnt care. Wanted to sell me item at their price. Freakin sucks.
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April 2021 by Alex Ramirez
I bought my favorite shotgun here and their customer service was always average they’re nice and helpful folks
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March 2021 by Rob X1D
This first cash pawn location had helpful and polite staff. I purchased a beautiful mint condition Gibson Les Paul from them. They allowed me to put it on layaway since the deal was too good to pass up at nearly half of retail value. The over all shop was clean and well organized. The staff were professional. I was passing by on my way to Little Caesars when I spotted the guitar for sale. They had just closed but the nice woman that worked there allowed me to check it out and take photos real quick before they went home. I really appreciated that as I live in the North East and its a bit of a drive down had I needed to come back the next da y.
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November 2020 by Karla L Ramirez
I had a great experience at this place! Saray was a great employee by giving my husband and I the best customer service. She was very kind and patient and took the time to give us some advice about the product we were purchasing. I will definitely be going back.
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September 2020 by Priscilla Robles
Staff was very greeting and amazing customer service by Saray! Super helpful with what i was specifically looking for
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July 2020 by Jorge Herrera
This place used to be one of my favorite pawnshops here in El Paso. They used to have such great customer service very polite and friendly and always had a smile. I’m not sure if it’s new management or just plain ignorance of what customer service is! There is this short girl that is beyond rude and will Interrupt you to advice you that they are close. The manager himself is rude he has an attitude and doesn’t seem to really care. I would recommend retraining all employees on what customer service but I highly doubt that will happen so I really recommend avoiding this place unless you like to be greeted by rude and no willing to assist attitudes! Go somewhere else trust me you’re better off
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July 2020 by Jay Gee
Man this place has the worst customer service I’ve ever experienced! Manager is rude and needs to learn what customer service even means. I can see why the staff is the way they are. They’re a representation of him
