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October 2025 by Alfredo Ponce
Great service
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October 2025 by montse saenz
Sergio was very helpful today, best banker in this bank!
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October 2025 by Martha Mei
Itzel Sandoval helped me apply for an autoloan because I am looking for a new Car. Thank you so much Itzel. Great service
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October 2025 by Alexandra Quintero
Excellent customer service! The staff is always friendly and helpful, especially Alexis. She was very professional and made everything quick and easy. You can tell she truly cares about the customers. Highly recommended!
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October 2025 by Jose Villagran
I l I e by
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October 2025 by Daniel Aguilar
Vendetta money orders for a dollar
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July 2025 by Guwap Flores
Would come to this bank a lot with no issues until today I met some lady named Jennifer who apparently was manager and was very stuck up rude and very sassy for no apparent reason as she denied me service since I didn’t have an id but was told it was not needed to the reason why they took a pic when I made the account very unprofessional would not recommend coming here!!!!!
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May 2025 by Nep Kroll
Horrible service! Have been with them since before COVID, got hit with overdraft fees during a bad time in my life. They tell me they can’t help me. They would rather lose a customer than help them out with ONE overdraft fee that I tried to correct. I even showed them how I tried to receive money from Zelle, but they didn’t care. I wish them nothing but the worse!
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January 2025 by Hal West
No customer service. Hold time to speak with a representative over 2 hours. The bank with also not respect your say on YOUR account.
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July 2024 by Andy
Avoid FNBT at all costs. Terribly inconvenienced because of these people who are clearly not trained on their own policies.
I’ve banked with them for years and I have no idea why. I received a cashiers check and went to get it deposited. They could not help me and cited no reason why the other bank would not clear the check.
I got a new check. Went back. They told me to deposit it through the mobile deposit. I go home, sign the check for mobile deposit, and open the app. When attempting to deposit the check, it tells me it exceeds their $5,000 limit.
Why would a banker tell me to do this? Now I am having to get a third copy of this check because they do not know their own rules and limits.
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April 2024 by Sterling Mendez
Rude costumer service WORST BANK IN TEXAS
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March 2024 by A C
Good customer service.
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October 2023 by geli Campos
On Tuesday, October 5th, I went to deposit a check on my bank account. I told the attendant to deposit it all on my savings account. He decided to divide the check and place some money on the checking and savings account. Since there's a hold on the amounts deposited, now my checking account is in the negative. Bank is telling me I will be responsible for all non-sufficent amounts. Even though it was the bank tellers fault and deposited the check into the wrong accounts. This did not show up until one day later. I checked my accounts the night before and it showed all the money being deposited into the savings. The next day, half of that money went into the checking. So now because of their carelessness I'm told I will be responsible for all non-sufficient fees.
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October 2023 by Ricardo Salazar (rsalas)
Manager makes it about making money to look good. I just took my business to the Walmart money center and saved 31 dollars over the bank fees. Walmart just charges like 4 bucks for a withdrawal fee compared to 35 from the bank.
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June 2023 by Mikhail Gorelkin
Bank doesn't care about people. Shame.
