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January 2024 by Rigo Rangel
The guys in the pro desk are always so helpful, and knowledgeable. I've never had a bad experience here with great products and pricing..
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December 2023 by Iris Xtine
Great place to go shopping for flooring. They do not sell carpet. If you’re looking to remodel your floor, restroom, outdoors, this is the place.Checkout the pics, they have so much. This is also for people who work in the profession, they sell items to install as well.
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November 2023 by Elliot Gonzalez
I found very nice affordable tiles on sale. I purchased the option for shipping. The whole experience overall was excellent. The staff in the store were very knowledgeable, and answered any and all questions I had. My wife and I appreciate your patience with our questions. Also, the delivery experience was excellent. Within 3-5 business days, we received our order. The delivery man called in advance to see if I would be available to receive the tiles I had ordered. Upon delivery, I was asked where I would like the pallet to be placed. I would recommend this location to others. Friendly staff, excellent delivery and affordable prices. If I had to point out one area of improvement it would be customer service when calling. I live on the westside, and would call. However, I never received any customer support over the phone. I would be placed on hold until either customer service hung up on me, or I had decided to stop waiting after about 30 mins. There was also another time where I called, and was immediately hung up on. I learned that calling in doesn’t get me anywhere, so I made the trip to the store to ask my questions.
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November 2023 by Travis Brown
Jose Vara!! Jose from warehouse is amazing and so hard working! There can be a line of 5/8 people waiting to be loaded and he is there leading staff taking care of customers and loading tile and supplies! He is fantastic and very driven and hard working.
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November 2023 by Frank Sutton
Huge showroom and selection. Best selection of floor and wall tile in El Paso! Kinda makes it harder to decide. Excellent customer service.
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November 2023 by Michelle G
We had a great experience at Floor & Decor since we arrived. Great prices and options in various price ranges but the customer service topped all of. Josh Y provided an AMAZING customer service to my mother and I. He made sure to speak to her in Spanish and make sure she understood all the information. He answered all of our questions, made great suggestions and provided knowledgeable insight into our purchase. Josh Y 10/10 customer service. Thank you.
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October 2023 by Donald Huckaby
I like this place. Huge selection at reasonable prices.Bought a new vanity and everything to go with it.Paige was very helpful.
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September 2023 by Stephen Briggs
The design consultation at Floor and Decor was phenomenal! Our associate, Denise, was very attentive to what we wanted in our bathroom renovation. She made the design process seamless and effortless, as well as providing a comfortable, no-rush environment. I would recommend Floor and Decor and Denise to anyone who needs their bathrooms remodelled!
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August 2023 by zab boss
Good stuff at decent prices, BUT, i ordered some tile and other things online that was in store, because i was working and was worried that they may not have it anymore. I ended up getting charged a web fee for that. Ive never heard of that before and when i went in person they could do nothing about it. My advice is only use website if ordering from out of town, and expect a “web fee” ??♂️
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July 2023 by Reina Ugalde
This store has very bad customer service when choosing on what to purchase besides don’t go under credit cux they rip you off with very high interest and charge it immediately after your apr promo… I am fighting a case that can’t beat them so having let it go under the credit bureau cux they not willing to work with me so I can pay them off my remaining balance of 1,800 they added in interest 1,600 now I owe more than what I owed it’s not fair… they just care about the money not about their clients!!!! Go to Home Depot or Lowe’s instead!! Or interceramic for flooring they much better!!
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May 2023 by Oscar Miramontes
Great Customer service experience overall. Paige assisted me in gathering up all the material needed in a speedy manner to accommodate for my busy day, including opening up an account at the store as a contractor and explaining the benefits and perks of the account, all while she helped me charge for the materials and loading them up in to my vehicle.Omar her supervisor called me to check up on the service some days later, great customer service by him as well. He checked that I had a great experience and further explained the benefits of having an account with them.I highly recommend Floor and Decor for any flooring and Miscellaneous construction needs. All the staff seems and acts responsibly and knowledgeable.Thanks again Paige!
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May 2023 by Judith K Jumper
Our first time in the store. ??A gentleman named Richard greeted us. He was very knowledgeable. We were very impressed with his demeanor. One could tell he loved his job. All questions were answered. We will purchase our wood flooring there in large because of Richard.
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May 2023 by Argya Assasta
You have a cashier that needs to be taught how to shut her mouth up. I’m sick of her attitude. I believe her name is Norma. She has a dark long hair and always wears a glasses. Every time I say one word, she will immediately respond it back with 100 words even though I didn’t ask for her response, and I was just talking to myself. Very rude and disrespectful towards me. She needs to learn how to shut her mouth up completely. Seriously unprofessional. She works at Floor & Decor store at 9801 Gateway Blvd, El Paso, TX 79925. Whenever I go to your store and sees her standing in cash register, I turn around. I stop going to your store. I do fixer upper and I found different stores with more professional cashiers. I take this very seriously and hope so do you. I’m not coming back to your store unless you place her somewhere as far away as possible from this store. I just need to get things I need, pay for them, and get out. I don’t need her negative attitude.
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April 2023 by Roberto Flores
Always a very nice store but when it become to a warehouse customer service. Is a pain on the but always the unexperienced guys always lying. And taking forever to load product plus product is never ready to pick up.
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March 2023 by Bulldog Construction
A man named David had approached me and gave me the best customer service even though I had trouble with my card but he took care of me even another buddy with glasses but very helpful and plight.. Thank u David for that keep doing wat u doing brotha.. God Bless u