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October 2023 by Moneyy Honeyty
Fast and reliable service. Always a great experience when I bring my jewelry here.
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July 2023 by El paso Customer service
Fast! Lady in front a bit off putting. But watch was fixed in minutes !
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May 2023 by Jessica Gutierrez
10/10, I went in with a bracelet I purchased elsewhere asking for a quote to fix a broken clasp. The lady at the front desk took my bracket fixed the clasp and didn’t charge me in like two minutes! That was so sweet of them !
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May 2023 by Jessica G.
10/10, I went in with a bracelet I purchased elsewhere asking for a quote to fix a broken clasp. The lady at the front desk took my bracket fixed the clasp and didn't charge me in like two minutes! That was so sweet of them !
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April 2023 by Hector C.
My advise to everyone one is to never leave a deposit to have jewelry made. If you change your mind about the jewelry they charge you 30 percent for restocking. What restocking , if you never worked on the piece....
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April 2023 by Daniel Valdez
I had a bad experience with getting a chain repaired at a jeweler on Zaragoza so I tried Flores Jewelers and whoa!! Not only were they cheaper, $15 vs $20, but the repair was impeccable! You would not be able to tell a repair was done just by looking at it. The staff is extremely friendly, attentative and helpful! Two thumbs way up! ??
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January 2023 by Spy Dogs
Took 8 watches to have new batteries installed at about $15+ for each watch. Batteries lasted less than a year. 6 watches are completely dead & the 2 other are slowly dying.
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January 2023 by Valentina Smith
I order a customized ring for my husband and they did an amezing job! They even changed the stone the same day when I wished a darker color. Thank you for breast customer service. I will definitely come back!
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October 2022 by Eddie
Beware they takeYour jewelry to the back and change diamond to a different one then tell you it’s not worth more !! Don’t let them take it to back
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September 2022 by Christina Naylor
Went to have a set of rings looked at and appraised. A 15 year old kid helped us and he took the rings to the back for a total of 5 seconds then came back and said that they were steel that the store would not buy them and that I should “just go to Walmart” that Walmart would purchase the rings from me for 30$. I was unaware that Walmart bought jewelry. I don’t think my ring set is super expensive but I think it is worth more than 30$. I asked him if he knew anything about the stones. He looked at it and said “ I don’t know maybe diamonds” that is literally what he said. I wish I was joking. I was completely flabbergasted. I took my rings and left. What sort of reputable business let’s some 15 year old who is obviously not trained at all to deal with customers?!?I won’t be coming back
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July 2022 by Blue Sky
Great staff and best jewelry store in El Paso.
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July 2022 by Tomas Witter
I picked Flowers Jewelers because I needed a pocket watch serviced. The pocket watch was sent to CA and the service was not done correctly ( wrong dial and color) waited a couple months the first time. Now I am waiting a couple months more for them to fix the issue. I recommend you look for a person that is certified in Swiss pocket watch repair in El Paso, TX. I cannot comment on jewelry service or sales. June 7, 2022, I received the same pocket watch in the same condition. The owner saw the post and was angry about the post. The owner told me (the customer) not to return and not to do any business at Flores Jewelry again. I was refunded $151.00 out of approximately $300.00 dollars including tax. These reviews are for businesses to better themselves not an attack on the business. Please talk to Adam if you need anything. Being verbally attacked by a business is not good business. God bless you and your families business.
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June 2022 by Sue W.
Flores Jewelers provides the most amazing customer service around! From fixing old pieces to making the most amazing unique custom pieces. Adam gives you the upmost attention and wonderful customer service!
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May 2022 by Daniela Elizalde
Very disappointed. I took a bracelet to get fixed together with other items. I went back for my other items but never got the bracelet back. Asked about the bracelet later and was told it was given back to me with the other items, which wasn't the case. Long story short, they "looked" for it everywhere and never found it. No good customer service, I had to be the one calling all the time to ask about it because nobody took the time to keep me updated. I have been going to Flores Jewelers for a while and it's very sad to see they did not appreciate my business :(
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March 2022 by Adrian Macias
Super friendly and helpful . Didn’t over charge me like the other Jewlers I went to today . Honest and did very good work on my jewelry repair . I think I found my new jeweler !!
