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January 2024 by Kyle Horton
I bank here. My organization banks at Westar and they have an "archaic" system that functions. I am waiting forever on a teller to deposit cash at an ATM I used to be able to deposit cash into immediately. Now I'm waiting 15 minutes for a teller at an ATM that I don't need. I think it's time for me to move my accounts elsewhere. This latest system is the worst of impersonable.
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December 2023 by Maria Jimenez
Workers are very respectful and patient. ...I forgot the reps name but she explained the process to the dot..
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December 2023 by Janet Ramirez
I’ve had nothing but bad experiences with this bank. And recently a lot more with their ATM’s. This is the second time in a month that I try to make a deposit using their machines and none work. I end up having to go to another branch to try to do my deposit. It’s very frustrating and upsetting that out of the 5 machines none work. As a client this only encourages me to take my business elsewhere.
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November 2023 by Lori Edwards
Everything is always so easy to accomplish here and the tellers are so pleasant!
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October 2023 by Laura Hernandez
Just had an amazing customer support at front desk by Raul. I was requested to come with a very important doc and he was able to help me.Definetely a great branch!
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September 2023 by Rebecca Colker
DO NOT BANK WITH GECU! INACCURATE BANKING! UNTRUSTWORTHY! Account is never up to date. When you check to see how much money you have in your account to spend it will not be accurate then your account will go negative and they will tell you that you owe the bank money even if you go in like i did and ask if everything is up to date! They are messing with your true account balance! It happened too many times, and now, instead of taking accountability, they'll just give you a book for you to write down your transactions, therefore telling you themselves that they are not trustworthy! BANK WITH SOMEONE ELSE
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July 2023 by Jaime Guerra
Great customer service as always
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December 2022 by Harley Quinn
I previously did two cashier checks at this location within the last year. I needed a cashiers check today for a large purchase, and they were unwilling to help me. The lady treated me like I was lying to her when I know for a fact I did cashiers checks in the past. I am outraged at the customer service. I will never use their ATMs or bank again.
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November 2022 by Theodore Johnson
I had a my wallet stole I eventually got a temporary I.d so I could access my money. Some of the other branches were giving me a hard time even with my temporary card which is valid for 60 plus I had answered all the security questions correctly and provided my SSI number. One branch wouldn't let me with drawl money until I got my new debit card or hard copy. This Gecu was so awesome they treated me with decency and resect and I have some capital in there enough that not having access and being stranded without access to my account was one of the hardest times of my life. All gecu's where just trying to look out for me, this one here could just clearly see I am who I say I am plus with the temporary all branches should of given me access because I answered all the questions correctly and have supporting documents on top of the temporary. I'd just like to thank this branch personally for there hospitality and treating me with decency and respect while very much making me do everything necessary to withdrawal from my account and protecting my assets they where the best of both world. Honestly I believe it in the future I'ma go to this location the most because I'm grateful to them even though the other locations made exceptions they were trying to say that me pulling my money out with a valid temporary I.d is an exception and I don't believe this at all I took it as them making my life that much more difficult doing any already hard time truck engine blew third engine replacement this year having to get new identification luckily they let me replace it online it should be in the mail very soon. Again GECU is a marvelous bank ? I'd recommend it to anyone but this branch here is my favorite next favorite is the one on dyer next to McDonalds a thank you to gecu especially the one Helen of Troy El Paso,Tx,79912
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April 2022 by Brian
I’ve had a lot of bank accounts in my lifetime, but never have I encountered a bank so irritating to deal with. It seems every check I try to deposit, no matter what kind it is, turns into a baffling ordeal. For an insurance claim check, it took me two weeks of going back and forth to obtain obscure bits of information. My contractor said he’d never seen anything like it. For temporary checks, sometimes they’ll take them, other times they won’t, even when it’s of the same type and from the same person as before. Even for paychecks from the federal government, they’ll put a hold on your money. Don’t they think the government is good for it? I’ve been with GECU for years, have never overdrawn my account, never bounced a check or tried to deposit one with insufficient funds. I really don’t appreciate being treated like an unreliable customer… I’m not even going to get into the mortgage loans, structured for exorbitant payments that never make a dent in your principal. Or the fact they have tellers in the bank, but they won’t help you. You have to go to the ATM teller. Think I’m about done with this bank.
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April 2022 by Leo
Walked in instead of waiting in line Edgar from the front desk got me all squared away and even set me up with two new cards . Thanks Edgar ??
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March 2022 by Brenda Ortis
ATMS ARE ALWAYS BROKEN OR DOWN AND THEY NEVER PUT SIGNS TO LET PEOPLE KNOW. YOU FIND OUT THEY ARE NOT WORKING WHEN YOU ARE THERE AND HAVE ENTERED YOUR INFORMATION.
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March 2022 by John J.
Garbage of a Bank for personal and for small business it's trash. It's a bank and you can't withdraw more than $800 a day from an ATM for personal accounts or business. So if yiu travel and need cash your screwed. You can't even go inside of a bank and withdraw more than $800 regardless if you have $2,000,000 in your account or just $900. You can't take our your own money unless you go inside a GECU Branch which are very difficult when you travel. Don't even use this bank for wire transfer as they require signatures from all the members. I wasted 2:30 hrs figuring out how much of a garbage bank GECU is for wire transfer. Once we get situated GECU will no longer be our Business Bank.
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January 2022 by Tracy Walker (PhD Tracy Walker)
Im very glad you asked. So lets start from the beginning. I am selling my personal car to a buyer. I do not have an account here. I do know that this bank is a popular el paso bank. The buyer has an account here. He needs to finance my personal car that i am selling to him. I get off work early to arrange to meet the buyer. We both bring our required documents, title, liscenses, everything. When we arrived, it was obvious that they didn't want to deal with us. I have a good idea why. They were ready to go home. Thats the vibe i picked up. The transfer of the title probably would have been time consuming. This is my 3rd time selling my personal car. So ive been through the steps before of transferring the title to the bank and cutting me a check. We probably could have finished the process within an hour. They wanted us to come back tomorrow to sign the paperwork. Now i have to get off work early again to make it so that its convenient for them. Should i remind readers that the bank should be working for us, not the other way around. So wish me luck. Today we are going to try this transaction again. 3 stars for the banks appearance. Very clean. Nice design and decor. Thanks bye.
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October 2021 by Lionel Clark
Walked in instead of waiting in line Edgar from the front desk got me all squared away and even set me up with two new cards . Thanks Edgar ??
