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March 2024 by Ian the Hairy
Quick and easy. Professional.
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March 2024 by April Bustillos
I will never go back to this office again (Montana). I made a reservation online under a credit card I didn’t physically have and I was told by a young lady at the office to call customer service to make a change. I called and was able to make the change to the credit card I had on hand. I was given a new confirmation number. I provided everything such as D.L., credit card, car insurance and new confirmation. The young lady said the confirmation was on hold I called costumer service and confirmed that nothing was on hold everything was processed successfully and they shouldn’t show any holds or error on their end. They still didn’t give me a rental so I had to call and cancel my reservation. I was charged two credit cards and still left without a rental… I’m still waiting for Gabriel Rojas and William Smith to return my call.
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March 2024 by Jarvis Hooten
Local office was friendly and helpful. It's Hertz in general that has become terrible. I discovered a bubble in the sidewall of one of the tires on my rental car. It was a huge pain to get that tire replaced, but they finally sent me to a local Pep Boys. After I returned my rental, they tacked a fraudulent $205 Roadside Emergency Assistance fee onto my credit card. I had to spend hours on the phone, both with Hertz and my credit card, to get the charge removed.
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March 2024 by Noel Guardado
How is it possible to make a reservation then ends up that there are no cars available? This is truly infuriating to have happened. Waste of time.
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March 2024 by Jonathan
Horrible service. Either get more staff, pay them better, or train them better
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January 2024 by Gordon Thatcher
We have been Hertz customers for decades and have always received excellent service until now. We had a reservation and on Saturday December 30, we went there to pick up our rental 9am. It was 37° outside. At 8:59am I knocked on the door to see if we could wait inside to keep warm. At 9:00, "Will" the customer service agent opened the door and waited on us. 2 minutes into our transaction, he told us not to knock on the door. I asked him why not. He said "it was rude".I asked him "how is it rude?" He said "It just is". I couldn't believe he was talking to us like that. Especially in front of another customer that was waiting. He could have said "Sorry I couldn't let you inside early but it's company policy. I guarantee he would not talk to the CEO of Hertz that way.I called customer service and the phone and he apologize but said I would have to go online to file a complaint. I did the same morning but I NEVER heard a response.
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December 2023 by Joe Palmer
There were issues with the rental vehicle, which was not a major deal, it got us where we needed and back. Where the real issue was when we returned it, they were going to charge us $400 cleaning fee for the minivan because there was sand in the vehicle (we visited White Sands NP). I had to take it myself to vacuum it out so we wouldn't get charged. I have never before had to clean a rental vehicle even after a trip like this... this policy is ridiculous.With that said, the rates were reasonable and the customer service people were friendly, but the strict cleaning policy needs to be rethought...
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October 2023 by Angel Galindo
Unprofessional staff really rude never renting cars here no more
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August 2023 by JoAnn Anaya
I would give this horrible place zero starts if it allowed me to. Two months ago I reserved a rental. I had to cancel it and since then I have yet to receive my refund. I’ve called seven times and seven times I’ve gotten the same excuse, “sorry the refund was not properly done. I have re-process the refund and you will receive you money in 7 to 10 business days”. On my last call I asked to speak to a supervisor. I was left on hold for 40 min and then they hung up on me. My only option at this point is reporting this to the Federal Trade Commission, BBB and the Attorney General.
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August 2023 by Perla Baquera
Very bad customer service skills and the cars are not clean very dirty
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June 2023 by mario villanueva
I have always gotten excellent service at this location
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May 2023 by bryna bosley
Great online price, car ready at time of reservation. Return process fast and easy.
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May 2023 by Eduardo
It is a small location, although the car selection was small, the service was very fast.
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February 2023 by Leslie Lenoir
Fast and easy rental process, they had the car ready and it was clean.
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January 2023 by Chanelle Hilderbrand
It says online to call the location for cargo vans, not one hertz will answer in el paso!
