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February 2024 by Alejandra Florean
Not at all friendly staff, this hotel is in the United States and the truth is that's why I travel in my beautiful country.
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February 2024 by La familia Delacruz-Ortiz
Really nice here, there is an industrial plant really close like literally right behind it, I felt like shocks a lot when I would touch my family or my clothes, maybe a lot of radiation, the breakfast was very good many options, there is a washer and dryer free of charge this was very convenient, they sell soap for a $1. At the desk- the rooms are a good size there is a microwave and refrigerator…. The mall is near and also the El Paso airport they have shuttle service starting at 7 am
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February 2024 by Luis Morales
Room Dirty, Shower messed up. Bath it was messed up.
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January 2024 by Sonii Gonzales
Holiday Inn has a hospitality promise. Honor it. I asked for a toothbrush, and was told you don't offer. Take the hospitality promise sign out of your room then please.I went down for breakfast... also didn't have. "Cook didn't show up to work, but we have coffee".Offer shuttles to airport....but shuttle driver doesn't start work til 7am.... most flights leave earlier and require early check-in. I'm sure how you can see where this would be a problem if transportation is a must.Overall, just doesn't live up to the Holiday Inn Express standards, service or cleanliness wise (hair all over bathroom when we checked in. Teenage son refused to remove shoes in room). King rooms had an awkward lonely chair shoved in a corner of a space that used to have a small sofa (think Comfort Inn).I would stay here again, but would lower my expectations down to a 6....But atleast they always leave a light on for ya!
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January 2024 by Hendrika Mcmanus
Do not come here as a single woman. Very unsafe. A man in jeans and a dark blue hoodie just tried to walk into my hotel room. I had the safety lock on but somehow he had a room key! He closed and said “safety” and then lingered in the hallway. I called the front desk and the woman said she would see who was working up there and she hung up and never called back. I called again and she said with a short attitude that someone is working in a room and accidentally tried coming in. They sent up a new key. It was all so weird. Why was he lingering in the hall? Why isn’t he in uniform? It was weird.Safety: Horrible
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December 2023 by Vladimir Contreras
Rooms: ExcellentSafety: Very sure
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December 2023 by Amber Gross
We were locked out of our room and outside side doors where we were forced to park both nights that we stayed....Our heater didn't work in our reserved room, so we were given a different room at 1130pm.Not the most convenient stay with a child with disabilities.
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October 2023 by Carrieann Whittenberg
You go in for an interview and get told they will let you know by the end of the day but you actually never ever hear back from them. DO NOT WASTE YOUR TIME
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August 2023 by G G
Convenient for us on our cross country trip. Everything was good, had no issues. It was in a great location for us. Would come back.
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June 2023 by Wayne Personal
Breakfast is good. Rooms are clean with room cleaning every day which I liked. Staff is helpful and friendly. Had one guy that was starting fights and arguments with many different tenants but management was quick to respond and fire him. Pool and pool side is kept consistently clean.The only issue I have with the facility is, I’ve been here 3 weeks and there’s only 1 washer and 1 dryer for an entire hotel of 4 floors. All I have to say is good luck. I had to spend $30 at the local laundromat just to get my clothes washed. There’s only 1 machine (which is absolutely terrible at drying) which alone is a huge nightmare to get a turn in plus the added issue of people just leaving their laundry in the machines or the dryer. Yeah good luck. It’s frustrating when I’m 3 weeks I only got to use the machines once and someone moved my stuff so I have stuff missing which most like got mixed up in some else’s laundry. Super super frustrating
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April 2023 by Robert “BigStik” Stier
The only complaint I can possibly make is that there are few options for food within walking distance unless you want to cross both Gateways on foot to get to the north side of the freeway or settle for gas station food. Accommodations and personnel were exemplary. There are USB outlets in the rooms for charging your electronics. The continental breakfast menu was fairly standard, yet tasty. The cheese omelets were a first for me. Most hotels serve a tray of soggy scrambled eggs. Don't forget about the pancake making machine on the north side of the dining area like I did.Rooms: The rooms were very clean and comfortable. I couldn't find any fault with the room.
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April 2023 by Robert Denney
Disgusted. Rooms were nice and clean but the sight of seeing pigeons trapped in cages around the hotel left me feeling guilty for paying a hotel that would rather trap than leave the vicinity clean so that there wouldn't be a want for birds to be around long enough to
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March 2023 by Trucker73
Nice rooms, pretty good breakfast. A few more options than typical hotels. Staff was friendly.
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February 2023 by Kane Punt
Good location close to airport- safe enough parking lot. Older location but rooms were clean- staff off thier A-game. Checked 3 times throughout the night and found an empty hot water dispenser each time and no one to be seen to ask if it could be replenished. I would stay
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November 2022 by Predrag N.
If I could I would give this hotel negative stars.Been on the Road for 11 hours and 30 minutes moving across the country. Exhausted to say the least. Had a reservation at this hotel for at least 7 days prior to arriving. Once we arrived at 10pm, we are told "Umm sorry, the systems are down so we can't give you your reserved room, write you name down on this (randomly scribbled on) piece of paper and we will give you a refund." WHAT? I asked if there is a manager there and the girl at the front said that they all went home. WOW! I asked where am I supposed to sleep and she just shrugged her shoulders.I have stayed all around the world, this is by FAR, the most disrespectful, unorganized, unhelpful, couldn't give a single damn for guests with reservation hotel I have ever experience. In my opinion, every manager at that hotel deserves to be fired immediately and the girl in the front given a promotion bc she was left all alone taking all the hate and anger form guests. Take my advice, many hotels around, stay away from this one bc if something goes wrong, they won't give a single damn.
