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December 2023 by Manny G.
Location is in a quiet old neighborhood. The hotel is clean and rooms are spacious. Staff is friendly and professional. Breakfast was ok. I had to let the attendant know the bread had mold on it. Other than that all is good.
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November 2023 by Stephen Lancaster
Very friendly staff and great service! I spent a good deal at this hotel and miss it already. Consider this hotel a three star.Rooms: Large comfortable rooms. Large TV, great nightshades, minimal road noise, good auto AC, and plenty of room for clothes and storage.Noteworthy details: Compared to other hotels along 54 and I10, this place is great. I could always count on room service and a nice breakfast. The staff were great to meet and get along with, always available to help.
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November 2023 by Liz Pitman
Our room was clean and comfortable with a beautiful view of the hills behind it. The staff was friendly and the breakfast! Of course! Was delicious!
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November 2023 by L. L.
A mediocre experience. Only stayed for one night, door in adjacent room was slamming throughout the night, every 30 minutes or so. I have a suspicion there may have been a s*x worker working from that room (I have no proof, of course). The fire detector blinks in a strong white light (pic attached) - a very poor design decision considering the fact it is right above the bed. Staying in El Paso felt a little bit like Ciudad Juarez. Probably won’t come back.
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October 2023 by james “play with james” kirkland
Wonderful room nice and clean, very nice staff and a bit expensive on the snacks in the front but it is a very nice facility very clean. But the pool was very cold and not in the sun which is pointless because it makes the pool very cold and everyone knows the pool should be in the sun to make it not very cold as it was.Rooms: Nice and clean rooms beds are so flipen comfy and a but tom of pillows.Safety: All the rooms are equipped with a key card scanner and has a but ton of cameras in order to get into the pool you need a key card and even to re enter the building you need it.Food & drinks: At the front desk there is a small room with different types of snacks and drinks. There is also breakfast in the mornings the weekends is when the breakfast last longer so you can sleep in more.
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October 2023 by Joseph L.
So My Son and I were sitting in the lobby trying to see what we were going to do before we celebrate my other son's birthday. Not even five minutes the front desk says the dog is barking in the room, they got a complaint! The dogs never barks. So we go up to the room to see what's going on. She was sleeping and was my son said she's not barking. My son called the front desk since I'm deaf to tell them she's not barking she sleeping and they said she's a service dog isn't she supposed to be with you. We were Only in the lobby! So we sat outside with the dog to look for things to do for 1 hour and a half. We figured that would give them a chance to clean the room at least since the cleaning lady was outside our room as we were leaving with the dog. Went back to the room to eat lunch since there's nothing close by. The room was never cleaned up. Paying all this money for nothing!!! This will be the last time I'm staying here.
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August 2023 by Gonzo GMC
This place is really nice. We had a suite which was roomy and could sleep 6 people. Breakfast was fantastic. My boys loved the pancake machine. Service was fantastic, from front desk, over room service, to maintenence, everybody was so friendly. Location is great. We will stay there again if we are in El Paso.
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August 2023 by Bernice Meza
Loved this place excellent service all the way around. If you're a biscuits n gravy type of person, you'll really enjoy them. They are very busy in the mornings, lots of people in and out as it seems there's a lot of business people there. So if you're an early bird, this is your place to stay. I would definitely stay here again any day!Rooms: Rooms are very well taken care of clean and cozyNearby activities: If you have kids there is a water park near by several little parks and if your a hiker lots of hiking near bySafety: Although it is in a neighborhood location it actually felt pretty safeWalkability: It's not very close to stuff so walk-wise make sure you got your water bottle on you cuz your looking at about a 1/2 mile walk to something near to eatFood & drinks: There are several 0laces to go and drink near by feom mom and pop places to franchises.Noteworthy details: If you forgot some stuff there is a Sam's and a Wal-Mart not too far from the hotel
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August 2023 by Nicolas Franko
The rooms were clean and comfortable. But more than that right when we walked in Rebecca was super welcoming. She checked us in fast and answered all our questions. She was very personable and has great customer service. Will definitely stay here again.
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July 2023 by Lex Luna
About time they had a hotel near the base. It looks nice it's all new and everything but you can't tell it's really cheap built in the elevator so long you can tell this on the floor of it, it concaves as u step on in, not a good feeling. Other than that it's very
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July 2023 by Farm S.
When I arrive at the hotel it looks brand new , they have been opened for 2 years . The staff gave me my keys and I went to my room . When I got in the bed was not made, there was trash and dirty towels . I called the front desk and told them and then I went downstairs. I waited in line and I was pissed . It turned out that they gave me the "wrong room number " I was compensated with 25k rewards points. They finally gave me the correct room number and the room was clean , the only issues I had is that the bathroom smells funky. The next day when I came back to my room, both my key cards did not work . I went back to the front desk , I told the lady at the desk that I don't want to keep coming down here for little issues . I stayed for a weekBreakfast is serve daily and the only real is the bacon and fruits . Everything is frozen and hydrated with waterThe gym had 3 -4 treadmills, 2 elliptical, and 1 stationary bike , a weight rack set , a mat and resistance bands . They also have clean towels and a the gym has the view of the pool and parking lot
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June 2023 by M L.
HOLIDAY INN EXPRESS EL PASO I-10 EAST 11825 Gateway Blvd West - We stayed at this place back in 2020 and it was great. We rebooked it for May 2023 and the place/stay was horrible. The above person(s) were running around all night. The tub had a broken piece on the back, you could see the black part of the tub. The floor of the tub was brownish. Due to arriving so late I used flip flops and took a shower. The towels looked unclean. My truck was robbed. We literally parked in the 1st spot near the entrance and my items were stolen. I was extremely disappointed with my stay.
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June 2023 by Roger Lyday
Reached out to the hotel 2 months in advance and asked numerous times if pets were accepted and the assured us we were good. We were mid a military move. When we (wife, kids, pets) arrived, we were told no pets allowed no exception. The manager was extremely rude and was nasty. We were upset because most of the hotels were booked due to an event, but I never yelled or cussed. The manager said because we were upset, she would no longer deal with us. I would not recommend this hotel to anyone due to my experience with their staff.
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June 2023 by Gilbert Rios
Great place to stay, very well lit perimeter and the roams are very clean and up to date. The staff is very friendly and helpful and always available. The breakfast is very good and there is a pretty good variety.
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June 2023 by Russell Autry
This is an excellent value for the price. The hotel is very clean. It's staffed with hardworking people who take care of business. The breakfast is very good. Great open areas for hanging out. Sunrise Park is up the street and offers tennis, basketball, playgrounds, and plenty of grass and shade. Easy highway access for quick trips. The negative is the lack of shopping and restaurants in walking distance.Rooms: The rooms are spacious and very clean!Nearby activities: The hotel has a gym with stationary bike, ellipticals, treadmills, free-weights, etc. The pool is plenty big but not heated. There's a laundry room. It's a walk to Sunrise Park. All other activities will require a car.Safety: Totally safe!Food & drinks: The breakfast is very good and there's a little store for goodies and forgotten necessities. There's free coffee and hot water 24/7.
