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January 2024 by Sylvia C.
I came in for stepping stones and black mulch for my flower beds. I found everything that I needed on my own, and rather quickly. There's not too many staff members available which can be rather difficult, but nonetheless I found what I needed. No time for browsing. lol.
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September 2023 by Patrick D.
Back to Home Depot looking at smart lighting Miko is helping to figure ideal wattage and eco smart lighting. It is amazing the technological advancements that have been made in smart lighting. You know have Wi-Fi full color LED that changes color with different programs to make a room atmosphere change.
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June 2023 by Miguel R.
terrible customer service. no one helps you there, i go and try to get some planks cut and i ask 3 different people to send some one to lumber to cut the pieces i need and nothing, 30 min just waste of time after a while i just left cause no one would help. now on my way to lowe's will never come back to home depot again.
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May 2023 by Sergio Terrazas
Wonderful service at the home Depot
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December 2022 by Michael G.
This Home Depot is awful. I went to buy keys and everything was awesome. Young lady was professional, quick and polite. I went to the register and the poor guy in front of me had two rolls of quarters and two dollar bills for a $22 purchase. The cashier did not know what to do about the rolls of quarters. She stood there on the phone, trying to explain it to people somewhere else in the store, and nobody seem to be able to help her. In the meantime, the poor couple trying to use the two rolls of quarters we're utterly humiliated, and the rest of the people in line are now very embarrassed. I went out to my car and got a 20 and I bought the rolls of quarters from the guy. But that's not the end. Then I tried to call Home Depot to complain. I was on hold for 20 minutes during which time two people came on and said that they would let me talk to someone I hung up and I called Home Depot's 1-800 number. They have four selections, none of which are for an unhappy customer... press this digit. Screw you, Home Depot. When you go under, I will not mourn the the loss. Do you have so many great employees and awesome customers and yet you treat everybody like shit because that's what the investment bankers tell you to do. For shame!
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May 2022 by Salinda P.
I was going to give this place a second chance. I really was. But when you call customer service and no one picks up, after running to the store and back and yet to discover that they have sold you an open box item (without any declaration that it is an open box item), that did not have the vital parts to it, tarred and dirty, at the REGULAR FULL $$$ price, while withholding the information that it is in fact open box; then they have asked for this seething review. I am sick of unethical business practices. I hope the manager reads this. I will now have to return this $425 item, drive up and down the road again, for the 3rd time, just to deal with this garbage.
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April 2022 by Cindi G.
Came in to get backyard chairs, folding tables last minute for a party. This post is related to service, as I knew the products I was purchasing and they were readily available. 90% of the staff was standing around, no one asked if I needed any assistance as they were engaged in conversation with each other. This is the third time that I've been in and seen similar behaviors. At least when masks were required you could take off your mask inside and get some employee attention. Jess was the exception to this trend. She actively sought me out to ask if I needed assistance or was ready to check out and said she would be happy to them me at her register. Quick check out from there. Side note, I choose not use self check out, so hiring staff to stand at self check out is a weird business choice. Especially when they just chat with each other. *shrugs*
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March 2022 by Jim H.
What stood out was that I was buying sheet rock and was told that I wouldn't be given the 10% discount I usually get. That discount keeps me coming back. The cashier told me that certain items were not discounted for Veterans such as sheet rock and microwaves. As I am doing home renovations I guess I'll go to Lowe's where I am given that discount.
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October 2021 by Melissa G.
This afternoon we had gone in to buy some wood. We took our daughter who is autistic in with us because we did not have a sitter. We usually give her our phone and let her sit on the dolly. One of the girls up front near the lumber exit came and told us that for safety reasons to get her down and not let her on the dolly. Understandable but for her to just keep staring at us after, made me feel very uncomfortable. My daughter ended up throwing a tantrum so when we got to the cashier I decided to take her with me to the car and wait there for her father. She was screaming and crying and the Ignorant young woman who came to us continued to stare us down and talk about us to her coworker. The fact that I already have to deal with other people staring at us in the store while I deal with my daughter and then having to deal with an employee doing the same really sucks!!!!!!!!
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September 2021 by George D.
This is my home store and the staff and people here are amazing. The pro desk really shines for contractors and I buy daily here for multiple companies and projects. This is an excellent store.
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July 2021 by Keri A.
It's the best hardware store with the best theme song this side of Texas. Posted by Jaden, age undisclosed.
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May 2021 by Alex R.
I think the worse place to shop is a business that says they support the military by offering military discount but only if you come in and shop. That is what I was told when I called today hoping to use the precaution that was put in place because of COVID-19, curbside pickup. Why offer if you really don't want to??!! So, as a disabled veteran who have trouble walking everyday, I have to go in and hand pick items I need if I want a discount while others get to drive up, pop trunk, then drive off without having to struggle or be exposed to sick individuals. Honestly it's not about the discount but really the principle and that is why I will, from now on, drive an additional 4 miles to use Lowe's curbside pickup because they honor and practice what they preach when saying they support military. If this is not the practice of Home Depot then the workers need to be retrained on how to treat customers. Asking for a discount that you offer shouldn't make me any less of a customer trying to spend money.
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November 2020 by Sylvia Vega
Best prices !!!!!!!!!!!!!!!
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October 2020 by Bud S.
Very disappointed. Recently purchased $3000.00 worth of appliances and hardware. Delivery issues resulted in a damage claim attested to by the employees. We were told that it would take 3 weeks to receive our refund. It has been 2 and a half months. We have contacted them twice. We are now ready to purchase new laundry machines but apparantly need to shop elsewhere. I will follow up next week.
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July 2020 by Richard I.
There needs to be another Home Depot built on the west side. It appears the Mesa location is understaffed for the amount of people that shop here. We dread to order anything from here as it's impossible to get an employee to help you. We just moved here and the HD there made an effort to satisfy customers. We are so disappointed with the customer service at this location and because we just moved here was our first choice to order blinds. We apparently are being forced to look elsewhere now for our home improvement needs. We'll need to check out Lowe's I guess. Bye bye Home Depot.
