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February 2024 by Lexx Conway
Great rooms & friendly staff! The airport shuttle is also a plus! The breakfast is the most disappointing i have ever seen in a Hilton property. Such few options, no proper protein or eggs offered the last 2 nights. The cereal holder is messy and just gives you crumbles. The breakfast sandwich that was offered is soggy and disgusting, could probably get a better one at the worst gas station in town. If you’re looking for great customer service and a hotel close to the airport, this is a perfect option. skip the “breakfast”.
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February 2024 by Barbara Hedman
First time to El Paso and selected this hotel on a whim. Glad I did! Room was more than spacious, clean, updated and NO musky smells. Brea and Nathan at the front were top notch in hospitality. Brea set me up with my room quickly and Nathan gave some suggestions on dinner and even help me get there and back! Now that’s service you don’t typically get in a big city. Glad to see a hotel keeping up with the landscaping and ambience outside to include the dog bag receptacles.
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February 2024 by Samurai Fore
A friend was asked to leave after being involved in a car accident in the parking lot that had nothing to do with the hotel. They were there from out of town, and had to find another hotel room that day. I expected more from El Paso.
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February 2024 by Javier Fierro Herrera
Clean, nice and convenient. However one of our two beds was not
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February 2024 by LADU BOLDEN
Easy check,GM&AGM of the hotel greets you when you check makes you feel write @ home if your in EL PASO please don’t choose any hotel but this one ,Rooms Super Clean ,property well up keep & EGUAR is also
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January 2024 by M A
Good experience in general. I was initially placed on 6th floor, and we had a heavily gusty wind that felt really loud at this level. Room heating definitely was subpar, then power went totally out. Some guests gathered in the lobby for few hours until power was restored. The lady at front desk helped me move to a lower level for better noise and it was much better.Morning buffet was somewhat ok (all hot sandwiches included pork, which I do not consume !). Again, thanks to the nice cook who prepared egg omelets quickly.Overall, the hotel is reasonably located near ELP with free shuttle to airport. I may stay there again.
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January 2024 by David Penoyer
Beds not very comfortable, sofa bed terribly uncomfortable (even for a sofa bed). Gap between bathroom barn door and wall ensures you hear another person in the bathroom and the light illuminates the sleeping area if someone uses it in the middle of the night.On the positive side, staff was very pleasant and property is clean and welcoming. Also, room A/C let you run the fan constantly for white noise.
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December 2023 by Mr Jaekoma
Always stay with home2
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December 2023 by Aaron Lopez
Very friendly staff. Room very clean. Breakfast was okay.
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November 2023 by P P
This was one of the best hotels we have stayed at while traveling cross country. Great location, very clean, modern and comfortable. Would recommend to anyone who appreciates quality. Great breakfast as well!
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November 2023 by Tylor Ron
The room was fine. The towels felt cheap, they were very scratchy. The shampoo was out before we even used it. I tried to call the front desk at 10pm multiple times and no one answered. I think they are under staffed (like everyone else) and it has little affects like this.Safety: The digital key is really nice and you can't ho up to the rooms without a key for the elevator which is just yoir room key.Noteworthy details: The breakfast is better than most hotels
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November 2023 by Jacob Montes
Great place to relax, wonderful staff. Excellent
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November 2023 by Daniel Bush
Great location with very nice staff! When I checked out I left my cell phone in my room by accident had to run in and ask to get back in my room. Im terrible with names but the girl working knew I just checked out gave me a key with in seconds and I was able to get my phone and to the airport with a couple minutes to spare. Great staff and recommend highly!
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October 2023 by Jonathan Charlot
I've been to at least 20 different Home2suites in my travels and this by far is the best one. The cleanliness and customer service are OUTSTANDING !!!! My amazing trip usually begins with checking in to my room at the front desk and being greeted by one of the nicest and most caring people I have ever met. Her name was Valeria. She is always extremely personable and friendly during check-in. I truly enjoy her positive personality. I once had an issue with my room and another awesome person named Nate came and fixed the issue quickly. He was very attentive in everything he did. Trust me when I tell you, this is an excellent hotel to stay at.
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October 2023 by Heather Obatusin
I booked a mobile accessible room and this is what I got (see pics). No roll-on shower, bench seat isn't even attached to the tub, ceiling was in bad shape and the door handle inside the bathroom is completely broken off. Also, the ADA ironing board wouldn't lock and kept collapsing on me while I was trying to iron my shirts. Why is it legal for hotels to get away with calling this type of bathroom ADA compliant for someone in a wheelchair?Safety: Must have a room key for the elevator to work. Great way to keep out criminals.
